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Basil Toyota
Lockport, NY
541 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 541 reviews
December 15, 2025
We had a very positive experience purchasing a new Toyota RAV4 from Basil Toyota. I coordinated much of the process on behalf of my parents, and from start to finish the team was professional, transparent, a RAV4 from Basil Toyota. I coordinated much of the process on behalf of my parents, and from start to finish the team was professional, transparent, and respectful of our time. Cole Murrell was excellent to work with. He was responsive, straightforward, and never pushy, even when we had a lot of questions and wanted to carefully review the details. Cole clearly explained the pricing and paperwork, made sure there were no surprise add-ons, and followed through on everything he said he would. He made the process feel organized and low-pressure, which we really appreciated. The trade-in process for an older vehicle was handled smoothly, and overall the experience felt honest and collaborative rather than rushed. Most importantly, my parents felt comfortable and well taken care of, and they left feeling confident in both their purchase and the dealership. They’re looking forward to continuing their relationship with Basil Toyota’s service department going forward. Overall, this was a smooth and stress-free buying experience. Cole set clear expectations and delivered on them, which made a big difference. I would absolutely recommend Basil Toyota, and especially Cole Murrell, to anyone looking for a professional and customer-focused dealership. More
by uvunrama
Employees Worked With
Cole Murrell, Mick Colucci
October 12, 2025
Mike was very helpful in getting me a new car . was a very nice experience at the car dealership.was a very smooth process.I would advice people to go get there help was a very nice experience at the car dealership.was a very smooth process.I would advice people to go get there help More
by cherylprest249
Employees Worked With
Mike otwell, Jess Basil, Cassie Soucia, Jen Wisniewski
September 12, 2025
I have been a loyal customer of Basil Toyota for many years and will continue to be. They have always provided great service and the staff are welcoming, professional and personal. I like the service com years and will continue to be. They have always provided great service and the staff are welcoming, professional and personal. I like the service communications updates while you wait, and they give estimate times for completion of service too. Nice patio to relax while you wait. Basil Toyota is my recommendation. More
by Fargo
Employees Worked With
John Moss, Zach
September 10, 2025
I could not be more satisfied with the prompt, courteous and elite service Dave Hoffman, Matt Vetter, Jim McQuade, Jamie Branch and his staff provide me, continuously. Thanks again Dave and your phenomenal and elite service Dave Hoffman, Matt Vetter, Jim McQuade, Jamie Branch and his staff provide me, continuously. Thanks again Dave and your phenomenal staff. More
by Team Toyota
Employees Worked With
Dave Hoffman
August 25, 2025
Rob Frazier at Basil Toyota was an exceptional sales representative. He was knowledgeable, relatable, and not the least bit overbearing or pushy. He made me feel extremely comfortable through the entire representative. He was knowledgeable, relatable, and not the least bit overbearing or pushy. He made me feel extremely comfortable through the entire process and followed up with me after purchasing the car. I would highly recommend Rob! More
by jenkam71
Employees Worked With
Rob Frazier
July 25, 2025
Very satisfied with my service today, The Service department was very friendly and helpful. I had an oil change and NYS Inspection done , I was in and out in 45 minutes, that’s great. Thanks,Vic . department was very friendly and helpful. I had an oil change and NYS Inspection done , I was in and out in 45 minutes, that’s great. Thanks,Vic . More
by vger7777
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
July 14, 2025
I recently had service at the Basil Dealership in Lockport. Everything went smooth. Timely and professional. Very pleased with the service department! Lockport. Everything went smooth. Timely and professional. Very pleased with the service department! More
by las126
Employees Worked With
Service Department
July 05, 2025
Basil handled a recall for me today and investigated another problem as well at my request. The problem was immediately addressed and the recall service was completed. The car was checked over and repai another problem as well at my request. The problem was immediately addressed and the recall service was completed. The car was checked over and repair suggestions were made. John the Technician sent me a great video of my car being worked on and Jamie, the Assistant Service Advisor was quite helpful and highly professional as always. Thanks Basil! More
by jdarcadi
Employees Worked With
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