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Basil Toyota

Lockport, NY

Overview
Reviews
Vehicles
4.2
517 Reviews
Call Dealership (716) 625-8444

6179 Transit Road

Lockport, NY

14094

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Showing 517 reviews

December 15, 2024

I enjoy coming here,. I feel my car gets great care. If I had to say anything negative I would have to say I was there for over 2 hours. That seemed a little bit long. But More

by jandan1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
Dec 19, 2024 -

Basil Toyota responded

Thank you for the great review, I'm so glad we were able to take great care in your car!

November 12, 2024

Waited much too long for the work that was performed. Poor communication between tech/me More

by Dtighe1128
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jess Basil
Report | Print
Nov 14, 2024 -

Basil Toyota responded

We are sorry to hear your wait time was too long, we take our quality and time in service seriously. We have let the management team know of your concerns and they request that you email them with more information to better serve you. Please email us at basilcares@basiltoyota.com

November 02, 2024

I appreciate the service ,and assistance that Basil employees provides. I also appreciate the extra service that they provide More

by brown7193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Wisniewski
Report | Print
Nov 06, 2024 -

Basil Toyota responded

Thank you for the kind words! We are glad to be able to provide you with the best service!

October 21, 2024

Not happy with questionable business practices, concerning pricing and labor rates. Will not recommend this business More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of the names
Report | Print
Oct 23, 2024 -

Basil Toyota responded

We are sorry to hear your experience was less than satisfactory. Please email us with more information so we can better serve you at basilcares@basiltoyota.com

October 11, 2024

Excellent service and I love that video sent by dealership that what they did it More

by jP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 14, 2024 -

Basil Toyota responded

We are glad you enjoy the video service JP!

September 15, 2024

Fantastic dealership have purchased a half a dozen vehicles there very happy you can’t Beat a Toyota very courteous right on time. Only thing I miss is Sundays first come first served .Go there for al More

by Dan7668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
Sep 19, 2024 -

Basil Toyota responded

Thank you for your kind words about our great service!

August 30, 2024

Fast service and pleasant staff Nice outdoor waiting area clean bathroom. No complaints from me More

by Dlattimer924
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
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Sep 05, 2024 -

Basil Toyota responded

Thank you for the great review!

August 30, 2024

Our experience was smooth and Nate Banaszak was a pleasure to deal with and very helpful. More

by jeffreyschwa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Banaszak
Report | Print
Sep 05, 2024 -

Basil Toyota responded

Thank you for the great review of Nate!

August 27, 2024

They are so awesome ! Any time I need to be squeezed in they make it happen , thanks / and always friendly More

by Carl burgio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Wisniewski
Report | Print
Aug 27, 2024 -

Basil Toyota responded

Thank you for your kind words on our dealership and our service!

July 28, 2024

Good communication and customer service from beginning to end. Tyler was friendly, helpful, and a pleasure to deal with it. More

by Ryjadaley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Supples
Report | Print
Jul 29, 2024 -

Basil Toyota responded

Thank you for the great review!

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