Basil Toyota

I walked in for a test drive on a vehicle I wasn't to sure about and then feel in love with another vehicle on the lot. They made the process so easy and I was able to come with the vehicle same day!! I sure about and then feel in love with another vehicle on the lot. They made the process so easy and I was able to come with the vehicle same day!! I would highly recommend shopping with basil toyota for your needs. More

This is my favorite Toyota dealer. The thing I’m very happy with is their service department. The service manager Jim McQuade is such a very approachable and nice person to deal with. The thing I’m very happy with is their service department. The service manager Jim McQuade is such a very approachable and nice person to deal with. He always makes great suggestions and makes sure everything is done right. I could go to closer Toyota dealers but their service doesn’t come close to Basils with Jim taking care of customers. More

Honest Review of My Car Purchase Experience This review is a mix of highs and lows. Let’s start with the positives: Pros: Jim in Service was outstanding—informative, helpful, and someone I truly review is a mix of highs and lows. Let’s start with the positives: Pros: Jim in Service was outstanding—informative, helpful, and someone I truly trust. My current car is waiting on a back-ordered part, and because of my confidence in Jim, I felt comfortable making the decision to buy a new car and eventually pass mine down to my daughter. The negotiation process was smooth. Mick and Nate were super helpful and efficient, making the purchase experience pleasant. Cons: Brandon, the warranty guy, was condescending and disrespectful. When I declined the warranty based on Consumer Reports reliability studies, he suggested I wouldn’t be in this position if I had purchased a warranty on my other car (which wasn’t true) and went so far as to call my decision "foolish." After spending over $30,000, that kind of treatment left a sour taste. Picking up the car was disappointing. Even though it was a certified gold vehicle, I drove off with the gas light on. Thankfully, Nate met me at a Speedway to fill it up, but it took away from the excitement of the moment. Cleanliness issues. Since taking the car home, I’ve found spider nests in the hatch molding and dog hair on the back seat upholstery—definitely not what I’d expect from a certified vehicle. Final Thoughts: I love the car, and 99% of the staff treated me well, but there were some frustrating and deflating moments in the process. The dealership does a lot right, but addressing these issues would make the experience much better. More

Very personable, easy to get in touch with, responsive and helpful during the purchase of my first car and helpful during the purchase of my first car More

From start to finish, Basil Toyota service is excellent. Mike O. Is very knowledgeable, supportive, and worked with us throughout the whole process, making sure everything was just right, explaining everyth Mike O. Is very knowledgeable, supportive, and worked with us throughout the whole process, making sure everything was just right, explaining everything each step of the way. Thank you Mike for everything you did to make my purchase easy and smooth and checking all the boxes for me. We also extend our thanks Jamie B. In the Service Center. Again smooth sailing, excellent care and service. Would highly recommend Basil Toyota! More

I am always greeted and taken care of with great care and advised if anything has to be done to my car. I drive from Williamsville to Lockport bc of this quality shown at Basil. advised if anything has to be done to my car. I drive from Williamsville to Lockport bc of this quality shown at Basil. More

I highly recommend Basil Toyota. Both the sales and service department are excellent. Both are professional in all they do. Both the sales and service department are excellent. Both are professional in all they do. More

I enjoy coming here,. I feel my car gets great care. If I had to say anything negative I would have to say I was there for over 2 hours. That seemed a little bit long. But I feel my car gets great care. If I had to say anything negative I would have to say I was there for over 2 hours. That seemed a little bit long. But I feel it is worth it. They do a GREAT JOB! Thank you BASIL! More

Waited much too long for the work that was performed. Poor communication between tech/me Poor communication between tech/me More

I appreciate the service ,and assistance that Basil employees provides. I also appreciate the extra service that they provide employees provides. I also appreciate the extra service that they provide More