Basil Resale Center Sheridan
Williamsville, NY
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Would have given 5 stars except for our last buying experience. We have purchased 3or4 cars and have always been very happy Ryan in service is fantastic and very helpful. Our last purchase a nice low experience. We have purchased 3or4 cars and have always been very happy Ryan in service is fantastic and very helpful. Our last purchase a nice low mileage Trax however there was only one key.salsman said Would get it sent down from other branch. Salesman left no one knew anything about it. Partly my fault as I forgot all about it .when I asked about the cost of another key was supprized how much it cost and I could not justify the cost . Would recommend you make sure you have 2 keys More
Shout out to ray lee and Todd hammer for getting me into my dream car I will choose basil 💪🏾💪🏾💪🏾 Thank you guys for my challenger my dream car I will choose basil 💪🏾💪🏾💪🏾 Thank you guys for my challenger More
I gave 4/5 because I think there are room for improvements. Sales reps are very friendly but in their efforts to convince you to buy, they exaggerate things and tend to be less transparent. Their improvements. Sales reps are very friendly but in their efforts to convince you to buy, they exaggerate things and tend to be less transparent. Their accounting department is a bit less on task and needs to improve. I bought a jeep and I was scheduled to go back and get my license plate. When I got there, they had not even started working on it yet although they were not busy with anything. Same thing happen when I returned another date to pick up a refund check. However, I worked with Vinny and the over all experience was very good. They have nice cars and I like the jeep I bought. Anyone looking to buy used car should check them out. More
Overall wonderful experience with Todd. He worked with me when patience was short and made sure I walked away with the deal I wanted. This was my first time buying a car from a lot and he made the process ea when patience was short and made sure I walked away with the deal I wanted. This was my first time buying a car from a lot and he made the process easy and quick. More
Thankyou was not enough for the outstanding service Todd Hammar provided to us, having patience & providing us with a fantastic vehicle for our budget., Completely satisfied!! Theresa Carr in the back was a Hammar provided to us, having patience & providing us with a fantastic vehicle for our budget., Completely satisfied!! Theresa Carr in the back was also a big help & has great customer experience. We will always recommend your facility. Thankyou Todd & Theresa! More
Came in for maintenance after Theresa in service performed full check over and found some issues we talked and I decided to look for something néw, Theresa introduced me to salesman Todd hammer. Lon performed full check over and found some issues we talked and I decided to look for something néw, Theresa introduced me to salesman Todd hammer. Long story short I left with a safe reliable vehicle had a great experience with Todd in sales and I know I will always be well taken care of threw service. Great sales Great service what else can you ask for. I highly recommend you stop in and shop, you won’t be disappointed Gary luczak More
Came in for service did. It but from basil, found some issues a young lady from service recommended to see Jake Groll, excellent conversation great customer service. Felt like I knew the guy for years ve issues a young lady from service recommended to see Jake Groll, excellent conversation great customer service. Felt like I knew the guy for years very satisfied with sales and honesty of service highly recommend buying from basil you won’t be disappointed More
Todd got me in the car I wanted for the price I needed. Everyone was friendly and helpful and I never felt pushed into buying. Very transparent terms of sale. Everyone was friendly and helpful and I never felt pushed into buying. Very transparent terms of sale. More
What a great service department. Tom, Theresa and Hunter always caring. Highly recommend have purchased numerous vehicles. Thank you as always ready to help. Will control recommend and purchase my vehicle always caring. Highly recommend have purchased numerous vehicles. Thank you as always ready to help. Will control recommend and purchase my vehicles from them. Paula Smardz More
I bought my 2017 Chevy Malibu back in June. It was my first car I was buying on my own. Todd Hammer was my salesman and he was wonderful. He really made my experience a good one. I would highly reccomend first car I was buying on my own. Todd Hammer was my salesman and he was wonderful. He really made my experience a good one. I would highly reccomend him to anyone. He was very knowledgeable and pleasant to work with. More