Basil Resale Center Sheridan

William(Bill) was excellent in getting me a great deal, the finance department was great at getting be the best deal on financing my new car the finance department was great at getting be the best deal on financing my new car More

Great friendly service! Ray Baller treated me like a family member! He is awesome! I am happy with my purchase! Ray Baller treated me like a family member! He is awesome! I am happy with my purchase! More

Excellent customer service from my recent visit Sal the Service Department Manager five star customer service is very much appreciated. He is a great listener, professional nonjudgmental, and a great probl Service Department Manager five star customer service is very much appreciated. He is a great listener, professional nonjudgmental, and a great problem solver. I purchased my vehicle in January and had a few issues with the car and I have to say their team there has tried to make some wrongs right great to see the turnaround. Thanks again for the great customer service. More

Great customer service! Steve was very helpful & friendly. Thanks Basil for getting me into my new truck! Steve was very helpful & friendly. Thanks Basil for getting me into my new truck! More

Very good customer service,,I'm am so very satisfied with my purchase,my rep,Joe was very patient and knowledgeable,very good team at this site. I recommend checking them out for purchasing your next vehicle my purchase,my rep,Joe was very patient and knowledgeable,very good team at this site. I recommend checking them out for purchasing your next vehicle! More

Bought a 2013 GMC 2500HD from Sarah! She was very professional,and answered all of my questions. I would recommend her to anyone that is in the market to buy a quality used vehicle,or a She was very professional,and answered all of my questions. I would recommend her to anyone that is in the market to buy a quality used vehicle,or a new one! More

This was a frustrating experience (not on their part). .. So to explain my point, about 5 months back I traded in a Truck (a Chevrolet Colorado) that was bought from their brother/sister company Joe Basil .. So to explain my point, about 5 months back I traded in a Truck (a Chevrolet Colorado) that was bought from their brother/sister company Joe Basil on Transit... The truck needed warranty work... They wanted me to either drop off the vehicle Monday through Friday between 08:00am and 04:00pm. I worked 05:50am til about 3:30pm... That's not possible I told them... They said if you get a rental, we'll reimburse you IF we find warranty work needed. My truck was squealing while decelerating and accelerating. It got worse and louder over time. They didn't offer me a courtesy vehicle or a shuttle to get me to and from work. Frustrated I traded it in (early) to get into a Jeep Cherokee Latitude Plus. It was great, loved the Jeep until the snow storm we got last week. It was gut clenching and did not handle the snow as I expected it to being a Jeep Cherokee 4cylTurbo. Tires were good... It slid like it was on skates... I work as an armed security guard, this Jeep needed to get me to and from work, and did not meet my expectations. I traded it in toward another truck (full size) to make sure this never happened again and that I had a way to work. They worked with me... The payment is higher than I wanted... But I'll never be stuck in a snow storm again... The team was great.... Thanks. More

I was treated poorly at their location in Orchard Park. We bought a vehicle here instead. They gave it to us dirty and full of dog hair and told us to go get it detailed ourselves because they didn't have We bought a vehicle here instead. They gave it to us dirty and full of dog hair and told us to go get it detailed ourselves because they didn't have time. I don't have time to do what should be their job. They also said the heated seats worked, Todd lied to me about that when he picked up the car because he told me they worked when he drove it and then later said he'd call us about the chip that he didn't know was missing. xx I'm not stupid. I was just sick of dealing with their games because I spent days there trying to complete my purchase. We have very nicely asked about it here and there (once every few weeks) and Todd just brushes us off with no information. Typical salesman behavior. Acts like theyre going to do what they say but as soon as you sign they don't give a rats behind because the sale is over. Never again will I buy from Basil. I should have learned when they were disrespectful to me at the Orchard Park location. Don't waste your time. Go somewhere else and be sure you check to make sure everything on the car works. I'll be reaching out to GMC to further advise them of the issues. More