Basil Resale Center Sheridan

Ripoff I took my car in to get the wheels rotated about 4 months ago and paid about $20, fair enough. About two weeks ago, I needed to bring it in again to I took my car in to get the wheels rotated about 4 months ago and paid about $20, fair enough. About two weeks ago, I needed to bring it in again to have the oil changed and was told that the rotors were scored and needed to be replaced with the brakes. $400. Wouldn't have made sense to tell me that the brakes needed to be replaced when the tires were rotated? This was definitely done purposefully so that they could shake me down for more money. I just wonder how many other people they do this to. This was all after they conned me into buying a 2-wheel drive vehicle after I signed a few papers and they told me that it was a 4 wheel drive vehicle. I will never do business with these thieves again and recommend that no one else does as well. More

I bought my car here in August 2007, and would obtain the free oil changes ever three thousand miles as scheduled....that is until I was notified via the staff verbally that signed contracts are not adhered free oil changes ever three thousand miles as scheduled....that is until I was notified via the staff verbally that signed contracts are not adhered to. I was informed I would not receive another oil change - as problems mechanically/electrically do not occur with my car. The staff insisted I have work performed that Nissan said I didn't need. ...any business refusing to honor signed contracts isn't worth doing business with. Keep an eye on what you agree to with this company. More

I purchased a 2007 Chrysler PT Cruiser at this Dealership....had new front breaks put on as they started grinding a week after I took the Car home. They left my car with two deflated front tires w Dealership....had new front breaks put on as they started grinding a week after I took the Car home. They left my car with two deflated front tires when I went to pick it up from Break service. Only six months after I owned this Car the check Engine light comes on and Car is Bogging down when given gas,not moving,they replaced TPS Sensor after 365.00$. I see check engine light back on after 10 days and almost killed on Sheridan drive after my car bogged after a light and wouldn't move. I called Basil back and they told me "They figured it was another problem" and to take it to a Chrysler Dearler. They did not Honor my 6 month engine/transmission warrenty. Also Katie Austin/service Advisor talked over me and said my Invoice stated that if the problem was not solved with a new TPS sensor to go to a Chrysler Dearler, my Invoice said no such thing...it said "Concerns taken care of". I am stuck with a problem an another Bill to pay ~ I will take legal action if Chrysler Dealer feels they did unnessessary work on this car and charged me. After they did Diagnostic/pinpoint test they should have corrected the defect ~ More

The service was excellent. From my sales professional to the business manager. I came in not really expecting to get a vehicle, but I walked out with my 2011 Chevy malibu and I'm in love. Chris Kivi was so the business manager. I came in not really expecting to get a vehicle, but I walked out with my 2011 Chevy malibu and I'm in love. Chris Kivi was so great and friendly. I definitely will recommend anyone to come there. I literally cried when I left the dealership because I was so happy. More

Absolutely the worst experience ever was very pushy didn't care about anything but him self way over confident tried to get you to buy something other then what you wanted. I was very blunt with the ma didn't care about anything but him self way over confident tried to get you to buy something other then what you wanted. I was very blunt with the man and told him that I didn't like him at all due to his rudeness and wanted someone else to sell me the car other than him and he stated to me and I quote "for $50 bucks commission its not worth my time and would rather give the sale to someone else!". asked him if we could negotiate the price and he said "NO! THIS IS NOT NEGOTIABLE! ITS A TAKE IT OR LEAVE IT!" I would not recommend the basil dealership at all I know they have a lot of them but when you have people that work for Mr. Basil like that how could you ever want to buy a car there? There internet dept was nice and there director was very nice also but as far as salesman the one i dealt with was just awful if it weren't for that man things would have been fine. Just So EVERYONE knows that this specific dealership is at 4131 Sheridan Dr. Williamsville NY More