Basil Resale Center Sheridan

RUDE AND A WASTE OF MY TIME REAL BAD CUSTOMER SERVICE...JOE SANTALUCIA IS RUDE ARROGANT CONDESCENDING AND WASTE OF TIME I SUGGEST NEVER GOING TO THEM EVER AGAIN THEY LOST NOT ONL REAL BAD CUSTOMER SERVICE...JOE SANTALUCIA IS RUDE ARROGANT CONDESCENDING AND WASTE OF TIME I SUGGEST NEVER GOING TO THEM EVER AGAIN THEY LOST NOT ONLY 1 SALE BUT 2... More

Basil family is amazing My experience with Basil was amazing. We were turned down by so many dealerships I can't count. When we went to Basil I was told that our credit is th My experience with Basil was amazing. We were turned down by so many dealerships I can't count. When we went to Basil I was told that our credit is the reason nobody could help us (credit 490) but I found out that Basil is a family owned business with different locations owned by the 6 basil brothers. They sent me to Basil resale on Sharadin in Williamsville NY. I was told to meet with Ray , I went to meet with Ray and yes he is a sales man but he is honest and a nice guy who just wants to help people with their individual needs so I explained my husband is gone all day and I had no way to get my two young kids to school which was starting in one week. He listened , then introduced me to the owner John who is a genuine good person. They found me the perfect family car and gave me an amazing deal bassed off of my income on what I could afford. They never tried to over sell me and were never pushy at all. I would recommend Basil resale or any of the other Basil dealerships to my friends and family in an instant . More

Horrible This dealership is there to take advantage of you. They do not stand behind their sales or their service! I would not recommend them. I can not even t This dealership is there to take advantage of you. They do not stand behind their sales or their service! I would not recommend them. I can not even tell you how many times I have been back to have my vehicle services. The problem was fixed I was told and within less then 24hrs the check engine light was back on called again and was told oh we can't do anything today we close at 4. Not according to your website. More

Phenomenal Service. I recently purchased a vehicle from Basil and heard ups and downs like anywhere else. I decided as always to make my own decision and I can honestly s I recently purchased a vehicle from Basil and heard ups and downs like anywhere else. I decided as always to make my own decision and I can honestly say this place is nothing but ups. Glad I chose Basil Resale. Won't be going anywhere else. More

Great Dealer We recently bought our third car from Basil Resale. From our first to our third car we were unsure of exactly what we were looking for. We went in t We recently bought our third car from Basil Resale. From our first to our third car we were unsure of exactly what we were looking for. We went in to talk with them about what exactly our needs were. They spent so much time with us to help us decide what was best for us. The first two cars were for our children and safety was our main concern. They helped us pick out 2 great safe cars. Never did they try to sell us something that we did not need or want. When we walked through the lot we were never harassed by high pressured sales people. They came out and asked us if they can help, then gave us room to look on our own. Everyone from the sales personnel to the finance personnel was professional. They make the whole process very easy and stress free. We will continue to go through Basil Resale in the future and highly recommend them to our friends and family. It is refreshing to do business with such a reputable and professional company. Their service far exceeded our expectations. More

Horrible ...crooked lying dealership I went here to get a minivan the one I originally seen online was at another location so he showed me a 2008 caravan that was the exact same one ... I went here to get a minivan the one I originally seen online was at another location so he showed me a 2008 caravan that was the exact same one ... So I purchased it and the next day I finally drove it it was shaking in the pedals took it in for service ...had a bad sway bar....and a bent rod that they have been waiting for the part to come in 3 weeks later still nothing...now I have dash lights on for abs esp/bas and traction and I believe the transmission is going bcuz the car keeps jerking when I give gas and get speed....all in all they suck I want my money back and I'm getting a lawyer I've owned this van for a lil over a month put a 4000$ downpaeny and just made my first 300$ payment....you guys are crooked I shoulda known better More

Buyer beware!! Scam artists They are rude and don't care if the vehicle has problems the day of purchase. Once those papers are signed its your problem. Horrible customer service They are rude and don't care if the vehicle has problems the day of purchase. Once those papers are signed its your problem. Horrible customer service and rude GM.(DOUG) Calls you a xxxxx under his breath when the vehicle has 15 problems in a 2 month span. And has the audacity to call you the rude one. NO SIR YOU ARE! You sell broken lemon vehicles and don't care!!! Bunch of liars and conartists! More

Best experience ive ever had. My wife and I came in to purchase a Jeep Wrangler when we got to the dealership we were greeted by ray he was very friendly and knew all the informati My wife and I came in to purchase a Jeep Wrangler when we got to the dealership we were greeted by ray he was very friendly and knew all the information we asked about the truck. It took us about a hour from driving and talking with Chris in finance. This was a great no hassle purchased. More

Buyer Beware Hustlers in Suits I purchased a 2011 Cadillac cts-v in mid December 2014 I called ahead to let Frank(beware)a salesman know I was on my way he was quite friendly on the I purchased a 2011 Cadillac cts-v in mid December 2014 I called ahead to let Frank(beware)a salesman know I was on my way he was quite friendly on the phone. We got to dealership and he told us that we get a $250 visa card for the purchase of a vechile so my fiance picked out her Cadillac test drove it didn't seem like a bad option(til later). Soon as we started doing paperwork he said we don't qualify for the visa card so we finished paperwork n picked up car next day. When we go in to pick it up they said we were all set soon as we go in they start shaking us down for more money I told him no repeatedly he said its not him the man behind the curtain at this point I was furious he told us the car is ours either way there trained to squeeze more $ from you. So next day fiance loving her new car til we noticed the service all wheel drive light comes on n noticed the lock is broke on driver door n leather driver seat was so unprofessionally repaired it started peeling after two days. So we called service made a spot they fixed the lock n said sorry we forgot about the service light make anthor appt two weeks later leave the shop BC they fixed the problem 10 mins later light back on brought the car back beginning of march they said all set repaired the leather fixed the light n told me I have a broken motor mount that is my responsibility under warranty. I argued with them BC at this point I had the car two months nothing but problems.Frank the salesman won't call you back I called repeatedly the women in the main office are the rudest people when they answer the phones this whole dealership is a joke. One positive thing I can say the only helpful friendly person in service is a lady named Jessie I felt bad for getting mad at them when it wasn't her fault everyone elses. I would never refer anyone here these guys are all hustlers in suits I can't wait til next year to trade my car in n my complaints are going to the higher ups BC if they did this to me there hustling everybody they should be shut down for fraud what a joke. More

Misleading customers just to make a sale.....BUYER BEWARE!!! Went into purchase a reasonable priced car. I didn't have a lot to spend due to other expenses. Was told by Joe G that I could get a better car and st Went into purchase a reasonable priced car. I didn't have a lot to spend due to other expenses. Was told by Joe G that I could get a better car and still make low monthly payments of $129 a month, they would work it out. For the first year they would make part of the payment and I would pay the rest (was a total of $297). I asked after that year what would happen because I couldn't afford a higher payment. I was told not to worry, just come in and refinance and my payment would stay the same. Sounded too good to be true and IT WAS. I went into refinance and was told by Chris that he couldn't do it. I explained to him what I was told by Joe and he said he would look into it and get back to me. I waited and no one got back to me for a while. Finally Joe got hold of me and said they had to close this out and to reapply online for financing which I did. I again waited days and finally Neena contacted me by email and said they got the app and are waiting to hear from finance. I waited days again and then Joe got back to me and let me know they lost my app and don't know what happened but fill out another one which I did again. Now mind you all this time I was emailing and calling and no one responded right away. Now weeks later and getting the run around they are saying there is nothing that they can do for me on their part. That I am stuck with this car right now. Neena even told me that it is out of their hands and that their part is done. Also that if I can't get the financing from somewhere else I have to call the bank they initially went through and tell them to come take the car (repossess). She also told me that once they repossess it it will stay on my credit report for two years and that I won't be able to go for another car during that time. This is Ridiculous!!!!!!! I am about to have my credit ruined because they are a bunch of liars. They didn't even take my situation into consideration.All they were concerned about was money going into their pockets!!!!!!! I recently looked into this xxxx place and found out there are a lot of bad reviews against Basil Resale on Sheridan and against Joe Gioli. I will never recommend them and I have contacted outside sources concerning what they did to me. If anyone is looking for a vehicle and will definitely tell them not to go there. They are a bunch of lying crooks who don't care about their customers at all. More