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Basil Resale Center Sheridan
Williamsville, NY
257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 257 reviews
August 01, 2017
Wonderful Experience!! I bought an incredible vehicle from Basil! I received incredible service from ownership throughout the service area! I highly recommend them! High qua I bought an incredible vehicle from Basil! I received incredible service from ownership throughout the service area! I highly recommend them! High quality vehicles and high quality staff! More
by tac8
Employees Worked With
Cherish
June 17, 2017
Lack of payment for my trade in I have a vehicle from this location as a trade. So far they left me 28 day late charge on my account with the other dealer. I am still waiting on th I have a vehicle from this location as a trade. So far they left me 28 day late charge on my account with the other dealer. I am still waiting on the contract as well as the finalization it has dragged on for almost two months. Can anyone help me with the contact person from a corporate office. More
by Debora Alexander
Employees Worked With
john
May 23, 2017
Smooth transaction, easy Despite initially giving me pushback on my trade in amount, mgr came around and we were able to make a feal. RAY was great, helpful. Despite initially giving me pushback on my trade in amount, mgr came around and we were able to make a feal. RAY was great, helpful. More
by KellB
Employees Worked With
RAY
April 09, 2017
I had a great Experience!! From the minute we walked in the door we were treated wonderfully!! They were very busy and yet our salesman took his time, was not pushy at all and a From the minute we walked in the door we were treated wonderfully!! They were very busy and yet our salesman took his time, was not pushy at all and answered ALL of our questions... And there were a lot of them!! More
by HappyMe10
Employees Worked With
Calvin Hollie
March 16, 2017
My great experience The manager Sandy as well the entire team was excellent and i love my new car. I will definitely recommend you to everyone. Thank you The manager Sandy as well the entire team was excellent and i love my new car. I will definitely recommend you to everyone. Thank you More
by Ericka ivy
Employees Worked With
Sandy
February 17, 2017
Good sales, good service! We have been loyal customers of this company for many years for both sales and service. And have always pleased with both parts of the company! We have been loyal customers of this company for many years for both sales and service. And have always pleased with both parts of the company! More
by Repeat customer
Employees Worked With
Sandy M
February 05, 2017
RUN FAST Worse place I've ever been. Before I even made my first payment, truck was in their shop due to vibrating on the Thruway. Was told it had chocked tire Worse place I've ever been. Before I even made my first payment, truck was in their shop due to vibrating on the Thruway. Was told it had chocked tires, whatever the xxxx that is.So had to purchase $750 in tires before my first payment mind you. Again a month later for same vibrating and clunking now coming from the driveshaft. Was told again nothing was wrong. So go for first oil change and two days later oil filter almost falls off driving back from Darien lake with my kids. Was told by sandy take it in for oil change somewhere and bring receipt for reimbursement, due to bad batch of filters as he claimed. Now after putting all sort of money into a truck that was supposed to be like a brand new truck as Joe put it, needs an inspection but won't pass because of broken leaf springs that they state aren't covered under the $2500 warranty they talked me into. So yet again another $1100 out of my pocket. Still no phone calls back regarding any issues or reimbursement. The service center there sucks beyond belief. They do not want to fix a xxxx thing on your vehicles but will talk you into anything that's not covered by the xxxxxxxxx warranty they sell you. So back to repairing a $20,000 vehicle instead of the $5000 one I was happy with. I hope you people rot in xxxx for being so selfish. More
by Lekanka4
Employees Worked With
Sandy mcquestion, Joe santoluccia
February 01, 2017
Great Experience From the time I walked in throughout the entire sales process the staff and managers were very helpful in ensuring I walked out satisfied with the dea From the time I walked in throughout the entire sales process the staff and managers were very helpful in ensuring I walked out satisfied with the deal we agreed to and the car I left in. More
by Sneuss
Employees Worked With
David
January 02, 2017
Great customer service As soon as I walked into the dealership, everyone was friendly and was happy to assist me. They did everything they could to make sure my experience w As soon as I walked into the dealership, everyone was friendly and was happy to assist me. They did everything they could to make sure my experience was satisfactory and that I was happy. All the cars I looked at were nice and clean inside and out and even made sure my car was newly washed before I drove it off the lot. More
by Kdavis0710
Employees Worked With
Jay
November 07, 2016
WORST EXPERIENCE EVER!!! Worst experience I've ever had with a car dealership made all of my payments to them then received a letter after my final payment that I owed them a Worst experience I've ever had with a car dealership made all of my payments to them then received a letter after my final payment that I owed them a 2500 buy out by my next payment date! Couldn't pay it all so they came out took my car and the next after begging and borrowing I called DAVE O'DONOGHUE with the payment and I was told HE sold my vehicle! As you can imagine I now am spending that 2500 on a lawyer!!! *****BUYER BEWARE****** ****CROOKS***** CONTACTED THEIR MANAGEMENT SPOKE TO JOHN LOMBARDI HE TOLD ME I'LL CALL YOU RIGHT BACK AFTER I FIGURE SOME THINGS OUT... NEVER CALLED ME BACK!!! DO NOT BUY FROM THEM!!!! More
by Kingjc321
Employees Worked With
Dave O'Donoghue, John Lombardi
