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Basil Resale Center Sheridan

Williamsville, NY

4.4
255 Reviews

4131 Sheridan Drive

Williamsville, NY

14221

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Showing 255 reviews

November 06, 2018

Awesome!! Great quality service! Awesome customer service and reliable work on my vehicle! Trustworthy service department who is honest and upfront with everyth More

by TURTLE_SLOW_ENUFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa Carr, Charity., Todd Hammar
Nov 19, 2018 -

Basil Resale Center Sheridan responded

Thank you so much for your kind words for our team. We're happy to hear that you were able to feel comfortable here with us. Thank you so much for being a part of the Basil family and we look forward to seeing you again soon!

November 06, 2018

Longest Oil Change In History My appointment was at 12:30 which I scheduled on my break. I brought my car in at 12pm. 30 mins early, I test drove 3 cars. Stopped at Wegmans and got More

by nmiller20
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Hammar
Nov 19, 2018 -

Basil Resale Center Sheridan responded

Thank you for bringing this to our attention! We will look into what happened.

November 05, 2018

Long Wait Too long of a wait to get an estimate of what was wrong with my 2004 Pontiac - over 2 hours. I was in for repairs. I had an appointment and was the fi More

by JEANIEBEANIE21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know his name.
Nov 19, 2018 -

Basil Resale Center Sheridan responded

Thank you for your feedback, you're correct this is too long for an estimate, we will look into what happened.

November 02, 2018

oil change, tire rotation, check pressure in tire, brakes gr they found that my rotors were bad, they replaced the rotors and pads at no cost since they were just done in April, oil was changed. But they did no More

by Red
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Nov 19, 2018 -

Basil Resale Center Sheridan responded

Thank you for taking the time to leave your feedback. we are happy to hear that you had a good service experience, we will also address that no one checked your tire pressure with the manager.

November 01, 2018

Best technician! I was so pleased with my visit to basil resale on Sheridan Dr. The technician was curtious, efficient and extremely informative. I trust him implicitl More

by owz85jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken owczarzak
Nov 02, 2018 -

Basil Resale Center Sheridan responded

Thanks to you! We're so glad to hear it!

October 29, 2018

All about the money!!! Your company only helps when you can make money off them. I bought 3 cars from here no problem, then when I went for a fourth car and there was some f More

by wood.rosa26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Schultz
Nov 02, 2018 -

Basil Resale Center Sheridan responded

Hi There, we apologize about this poor experience. It is certainly not how we strive to do business. Please contact us at basilcares@basilresale.com so we can get this fixed immediately. Thank you

October 26, 2018

Great! They are so efficient and so helpful and really nice! The only problem I have is that I have to go to another dealer for problem to be fixed More

by jdsharlyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Oct 26, 2018 -

Basil Resale Center Sheridan responded

Thanks to you! We appreciate your kind review & your business!

Oct 26, 2018 -

Basil Resale Center Sheridan responded

Thanks to you! We appreciate your kind review & your business!

October 24, 2018

Registration We had difficulty in recieveing the title for the vehicle. The registration was corrected after over a month of waiting. We thank the dealership for More

by nilson49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Neubert, Ray Baller
Oct 26, 2018 -

Basil Resale Center Sheridan responded

We apologize about this mishap. Thank you for your patience.

October 23, 2018

Ray is the man. We went in to get a instant cash offer. They happen to have a Dodge Challenger sitting in the showroom floor which was a car I was looking at the past More

by Satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Baller
Oct 26, 2018 -

Basil Resale Center Sheridan responded

Thanks to you! We appreciate your kind review & your business!

October 18, 2018

Delayed service This is the second time I've been at this location for services to my car and the second time the services took an extra long time to complete. An oil More

by caitgorham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sandy McQuestion
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