Basil Resale Center Sheridan
Williamsville, NY
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Awesome!! Great quality service! Awesome customer service and reliable work on my vehicle! Trustworthy service department who is honest and upfront with everyth Great quality service! Awesome customer service and reliable work on my vehicle! Trustworthy service department who is honest and upfront with everything. They help with all my questions and make me feel comfortable when I am there. More
Longest Oil Change In History My appointment was at 12:30 which I scheduled on my break. I brought my car in at 12pm. 30 mins early, I test drove 3 cars. Stopped at Wegmans and got My appointment was at 12:30 which I scheduled on my break. I brought my car in at 12pm. 30 mins early, I test drove 3 cars. Stopped at Wegmans and got lunch came back and my car STILL wasn't ready. 2 hours for an oil change and I had an appointment. Unacceptable! More
Long Wait Too long of a wait to get an estimate of what was wrong with my 2004 Pontiac - over 2 hours. I was in for repairs. I had an appointment and was the fi Too long of a wait to get an estimate of what was wrong with my 2004 Pontiac - over 2 hours. I was in for repairs. I had an appointment and was the first person there Friday, November1st at 7:30 arrive at 7:15. More
oil change, tire rotation, check pressure in tire, brakes gr they found that my rotors were bad, they replaced the rotors and pads at no cost since they were just done in April, oil was changed. But they did no they found that my rotors were bad, they replaced the rotors and pads at no cost since they were just done in April, oil was changed. But they did not check the pressure in my tires like i asked, they should have all been 30 psi, but when i checked some were 27 psi and some were 28 psi so i know they did not chck that. More
Best technician! I was so pleased with my visit to basil resale on Sheridan Dr. The technician was curtious, efficient and extremely informative. I trust him implicitl I was so pleased with my visit to basil resale on Sheridan Dr. The technician was curtious, efficient and extremely informative. I trust him implicitly. More
All about the money!!! Your company only helps when you can make money off them. I bought 3 cars from here no problem, then when I went for a fourth car and there was some f Your company only helps when you can make money off them. I bought 3 cars from here no problem, then when I went for a fourth car and there was some finance problems I was treated like unfair. More
Great! They are so efficient and so helpful and really nice! The only problem I have is that I have to go to another dealer for problem to be fixed They are so efficient and so helpful and really nice! The only problem I have is that I have to go to another dealer for problem to be fixed More
Registration We had difficulty in recieveing the title for the vehicle. The registration was corrected after over a month of waiting. We thank the dealership for We had difficulty in recieveing the title for the vehicle. The registration was corrected after over a month of waiting. We thank the dealership for providing a dealer plate so we could drive our newly purchased car. Thanks go to Dave and Ray who helped to get things straightened out. Thanks, Eric R. Nilson More
Ray is the man. We went in to get a instant cash offer. They happen to have a Dodge Challenger sitting in the showroom floor which was a car I was looking at the past We went in to get a instant cash offer. They happen to have a Dodge Challenger sitting in the showroom floor which was a car I was looking at the past several months. After some light negotiation we came to a trade with my Corvette convertible for a Dodge Challenger SRT. Price was to our liking, Ray made it work and we drove it home the same day. Thanks so much for making this happen. Very professional attitude from Ray and others. More
Delayed service This is the second time I've been at this location for services to my car and the second time the services took an extra long time to complete. An oil This is the second time I've been at this location for services to my car and the second time the services took an extra long time to complete. An oil change and inspection took two hours. The only saving Grace is that the woman gave me my inspection comped for the inconvenience. Also- I purchased the car a year ago and now it already needs new tires. More