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Basil Resale Center Sheridan

Williamsville, NY

4.4
255 Reviews

4131 Sheridan Drive

Williamsville, NY

14221

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Showing 255 reviews

February 12, 2019

Best Place to buy a car Basil resale center is the best they are very very nice they go way out to help you they do not preasure into buying basil will work with you on what More

by AnneKj6467
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
all, Sandy McQuestion, Steven Van Schoonhoven
Feb 25, 2019 -

Basil Resale Center Sheridan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 26, 2019

Unhappy Bought a car last month and promised me a 50 inch 📺. I called and text. Later I was sent chocolate chip cookies. Now I don’t have a TV. B/ c I More

by inhappy
Recommend Dealer
No
Employees Worked With
Unsure
Jan 28, 2019 -

Basil Resale Center Sheridan responded

We're disappointed to hear about this misunderstanding. Please call our store at (716) 631-0400 or email us at basilcares@basilresale.com to get this taken care of. We want you to enjoy both your new TV AND your cookies!

January 14, 2019

Sales Representative Brandon McKenzie I went to Basil Resale to test drive a car i like. Brandon couldn't have been any more personable and straight forward concerning the bottom line on More

by luv2drive
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Mckenzie
Jan 28, 2019 -

Basil Resale Center Sheridan responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2018

Awesome dealership We went in there without planning, just trying to find a reliable car with reasonable price for my brother who came to the USA on a green card visa. More

by Sara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nazario, Coronado
Nov 29, 2018 -

Basil Resale Center Sheridan responded

We're happy you found our staff to be so supportive during your experience. Congratulations to your brother on his new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by.

November 21, 2018

Wonderful! I had a noise in my car when I started up and was concerned about it as I'm leaving town. My vehicle was totally checked out and they were just terri More

by jdsharlyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Miller, Theresa Carr, Patrick Schultz
Nov 29, 2018 -

Basil Resale Center Sheridan responded

We're happy to hear that you were able to feel comfortable here with us. Thank you so much for being a part of the Basil family and we look forward to seeing you again soon!

November 19, 2018

Quality dealership Your service team is excellent, and on their game. I also like the free oil changes. Your staff are very friendly and knowledgeable. I hope u can cont More

by robertbochniarz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Your counter people in service, Ray Baller
Nov 29, 2018 -

Basil Resale Center Sheridan responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

November 18, 2018

Location gives Basil a bad rap. Was my very first experience ever buying a newer vehicle. I know many people who have dealt with the Basil family of dealerships so I guess I got my h More

by RIZZNY73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not recall salesman
Dec 03, 2018 -

Basil Resale Center Sheridan responded

We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at basilcares@basilresale.com to further discuss your visit.

November 18, 2018

Lie about service Bought a ford fiesta liw miles been in the shop twice bought extended warranty and you want me pay 100.00 pay me back my extended warranty then I'm i More

by Nota basil123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed
Dec 03, 2018 -

Basil Resale Center Sheridan responded

Hi there, I apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Thank you for taking the time to leave feedback. Feel free to contact us at basilcares@basilresale.com for any further comments.

November 16, 2018

Best Tech! We are never disappointed with the dilligent work our technician does. He cares about his work and it shows. We are so thankful to have him to turn to More

by owz85jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken
Nov 19, 2018 -

Basil Resale Center Sheridan responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 10, 2018

Sandy I have NEVER has such good care taken care of us. He is truly outstanding for making sure everything was great!!! Please go and see him, you won't b More

by Danielle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All the employees that worked so hard, all were polite and spoke to you like they were glad to see you., Sandy McQuestion
Nov 19, 2018 -

Basil Resale Center Sheridan responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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