Basil Resale Center Sheridan

Poor poor poor customer service and communication I purchased a vechicle through them, when I went back to pick it up it was not ready, I asked for a rental in the meantime since the sales guy already I purchased a vechicle through them, when I went back to pick it up it was not ready, I asked for a rental in the meantime since the sales guy already had me change my insurance and registration to the new vehicle, he gave me a car with dealer plates to drive until the next day. The next day I go to pick it up at the time discussed and it was not ready, I waited 2 hours. After it was finally ready I was excited to finally just be done and drive away. wrong. As soon as I pulled off and starting driving the vechicle starts to make a thunking noise that sounds like it’s coming from the back, idk much about cars so idk what exactly it is. Annnnnnnd the car was filthy there was receipts from the previous owner, gum wrappers, trash and even penny’s in the vehicle. I’m a sweet person so I never lose my cool. I call the dealership and politely ask what’s the refund policy after all I been through I didn’t want to give basil any more of my energy I wanted to return the car and be done with it. I was told this wasn’t possible. When I spoke to the guy (idk his name) he didn’t even ask why I wanted to return the car I eventually told him my situation and he was very nonchalant and said he can have someone contact me about getting into another vechicle. No one ever called. So I called the next week and was transferred to voicemail and left a message. No one ever called back. I called the service center directly with my issue and FINALLY the girl there understood and even gave me an apology, something I haven’t heard since this started. She scheduled me maintenance and an appt to get the car detailed again. After she did this I asked her about my plates and registration (I only have dealer plates with no registration and no one explained to me why I have them and not my own plates) she transferred me to the sales manager who again was non Chalant and said ide get a call when they come in. I always remained sweet to them I never got out of character but I just think the internet needs to know how I was treated at basil. Poorly. The sales guy Todd was nice. More

Honesty The sales guys and management are so honest and have one purpose in mind omg. They want to get u your car at a fair price. I did my research and these The sales guys and management are so honest and have one purpose in mind omg. They want to get u your car at a fair price. I did my research and these guys did 1000 better on the car. I have never not haggled over price there was nothing to haggle over. I'm a salesman and have never seen such service kindness no pressure and honesty. I did not know this type of dealer actually existed. The car is mint. Price unbeatable. Rob More

inadequate customer service These people don't return calls or e-mails when they owe you money for cancelling service contracts,Service dept is inept and liars don't fix your veh These people don't return calls or e-mails when they owe you money for cancelling service contracts,Service dept is inept and liars don't fix your vehicle properly.They don't process paperwork in timely manner. Never buy from here. Zero customer service after the sale, More

Great buying experience. I knew what I wanted going in and my sales associate David Wagner made it all happen. He managed to get me a great deal and included everything I need I knew what I wanted going in and my sales associate David Wagner made it all happen. He managed to get me a great deal and included everything I needed. I came in with financing ready and they were able to get me an even better rate on top of everything else I asked for. I will definately recommend to my friends. More

They made it happen when nobody else would. David Wagner was my sales associate and i was amazed at his aggressiveness to get me in my dream car. I highly recommend working with David Wagner at David Wagner was my sales associate and i was amazed at his aggressiveness to get me in my dream car. I highly recommend working with David Wagner at Joe Basil Resale on Sheridan Dr. Thank you again for all your hard work! Loving my challenger! More

Very good buying experience I had David Wagner helping me with my vehicle purchase. We spoke a day prior on the phone and although I was very time crunched and traveled severa I had David Wagner helping me with my vehicle purchase. We spoke a day prior on the phone and although I was very time crunched and traveled several hours to come see the vehicle, he made it happen. He was very enthusiastic, helpful, and delivered a promising sale within my timeframe. Overall I found the dealership to be very friendly, not pushy, and there for their customers. I would definitely recommend this dealership to others. More