Basil Fredonia Chevrolet Buick

Great Dealership When I arrived for my appointment they took me right away. Service coordinator told me that service would take about an hour, waited and within an hou When I arrived for my appointment they took me right away. Service coordinator told me that service would take about an hour, waited and within an hour I was all finished. Thanks More

Terrible Experience It's unfortunate I have to leave this poor review on Basil Fredonia however this is the location that came up for it's sister store Robert Basil Cadil It's unfortunate I have to leave this poor review on Basil Fredonia however this is the location that came up for it's sister store Robert Basil Cadillac. I brought my Cadillac in for service. This ws the worst Service experience I've ever had. I'd have never expected this type of service prior to bringing my vehicle to Robert Basil. I dropped my vehicle off Monday at 8:30a.m. I received a voicemail from my service advisor at 3:06p.m. stating she could not obtain my warranty information from Basil Ford because she couldn't get in touch with anyone there. I called Basil Ford and got through to a service advisor immediately who told me he did not understand why she would have trouble getting through to the service department they had plenty of staff on hand. I called my advisor Beth with the warranty information but could not get through to her. I left a message. By four thirty I was anxious because it was getting late in the day and I had not planned on being without my vehicle overnight and if the service was going to take more than a day I needed a rental which is available through my warranty I called Beth at 4:36, 5:05, and 5:39 to no avail. I called the main line at Robert Basil at 4:38 and spoke to an advisor who stated he would take a message to my service advisor so she could call me. The call never came. I called back at 5:05pm and was transferred to my service advisors voicemail. I called back at 5:09 and for the next 6min 21 sec I explained my situation to another service advisor who would relay the message. I called back at 5:42, and at 5:53 where for 11min 11 sec I explained my situation to another service advisor. When he could not help me I requested to speak to a manager. He took my information and said he would have the manager call me back. After six and no call back I called back at 6:06 selected the prompt for service after which my call was disconnected, the same thing happened at 6:07 and 6:08. At 6:09 I spoke to someone who advised me my advisor was no longer in. He couldn't make heads or tails out of the write up on my vehicle to tell me what the issue was. I asked about the mechanic who worked on the vehicle. He stated they had all gone home for the day and the only thing they were doing in the department at that point was returning vehicles to customers. At 6:48 the supervisor I'd asked to speak with called me back. He apologized for the inconvenience and explained the issues with my vehicle. At this point no one had contacted the warranty company and no work had begun on the vehicle. This morning I called my advisor to check on the status of my vehicle and find out what the plan was for today. Again no response. I called the main number at 9:26a.m. and spoke to an advisor and told her my situation. She stated that it was no wonder that I couldn't get in touch with my service advisor because she quit yesterday. I asked if she could tell me what would happen with my vehicle today she told me that she could not look into it at the moment because she was the only one in the office but she took down my number to call me back. I never heard back from that Advisor. I called back and spoke with someone from service today at 3:30 couldn't tell me what was going on with my vehicle. She to stated she would have to call me back. I attempted to explain why that response was even more frustrating to me. Rather than listen she told me she had nothing to do with my previous service simce she was not that Advisor. She said what she could do was call me back. That call never came. At 4:50 the service manager I spoke with the evening before called to tell me he'd been working with the warranty company all day long to get my repairs approved. I think I had to work too hard deal with to much frustration rate this a good experience. Never again. More

Fast and efficient service My car was serviced in 1/2 hour. I had an appointment and everything was on time. I felt like the place was very organized. My car was serviced in 1/2 hour. I had an appointment and everything was on time. I felt like the place was very organized. More

Great service Great service. Got me in quickly and took care of everything I asked of them. Each time I use them they take great care and treat me well. Great service. Got me in quickly and took care of everything I asked of them. Each time I use them they take great care and treat me well. More

New vehicle purchase I bought a new Silverado recently. I worked with with two salesman because the salesman I was refered to was busy with another customer at the time I I bought a new Silverado recently. I worked with with two salesman because the salesman I was refered to was busy with another customer at the time I arrived. The two of them worked together to help me choose my vehicle. Jason & Allen couldn't have been more helpful, very nice guys no pressure to buy they took their time to answer ALL questions I had. Couldn't be happier with my experience. I would send a friend or anyone else to Basil Fredonia for a new car purchase. thanks again for a great vehicle purchase experience More

Terrible no chain of communication They dint listen to voice messages they say one thing then tell you something different bought a lot a card and trucks never bought from basil we went They dint listen to voice messages they say one thing then tell you something different bought a lot a card and trucks never bought from basil we went there for the first time and will never go back once you buy there used vechicals Jeep Wrangler they are pretty much fine with you extended watrentee mesns nothing without even looking at the car they say everything isn't going to be covered after paying 400.00 for same problem it's going bsck in for no loaner after we were told there would be they are a mess !!! More

Cody Wight was an awesome sales person! Went in looking at a Silverado. I also looked at an F-150 at the Ford dealership down the road. Cody informed me about everything Chevy does for their Went in looking at a Silverado. I also looked at an F-150 at the Ford dealership down the road. Cody informed me about everything Chevy does for their customers and the benefits of owning a GM vehicle. After he showed me the vehicle and we went for a drive, he got me the payments and the Deal I was looking for. I had never considered leasing but after his sales pitch on it, I finally understood it and decided it was best for my driving/trading habits. Will definitely be back! More