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Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

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June 29, 2022

Excellent service. Used quick lane and am very pleased. Like the text updates and invoice More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Jemiolo, Jess Basil, Cassie Soucia
Jul 25, 2022 -

Basil Ford responded

Thank you for taking the time to leave us such a positive review!

June 26, 2022

Very pleasant & knowledgeable reps at desk. Was raining very hard when my car was ready & rep went $ brought my vehicle out of rain More

by patsi3tatko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Jul 25, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

June 15, 2022

The quick Lane at a Basil Ford is probably the nicest one I have been to the girl that took care of me today couldn’t be any better at her job More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela in service was a 10
Jul 25, 2022 -

Basil Ford responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

June 14, 2022

Andrew provided excellent customer service when I bring my vehicles in for maintenance and repair. More

by Clawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 25, 2022 -

Basil Ford responded

Thank you for your recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

June 10, 2022

I have always found the service people to be honest and fair. I take all my service to them and am very happy with the treatment I receive when I do. More

by nomad91350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron, Jess Basil, Cassie Soucia
Jul 25, 2022 -

Basil Ford responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

May 24, 2022

Angela was very knowledgeable, friendly. and helpful. Everything went according to plan. My husband and I were completely satisfied. More

by Ford Fusion
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angela and lady who finalized our paperwork.
Jun 03, 2022 -

Basil Ford responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

May 21, 2022

Excellent service thank you, ,highly recommend, have dealt with this car dealership for over ten years and never had a problem More

by Torregrossa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
Jun 03, 2022 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

May 13, 2022

Was not happy with the time it took to return my vehicle after I dropped it off. I was happy that the vehicle was repaired and returned to me More

by SLopez7292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 03, 2022 -

Basil Ford responded

Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

May 09, 2022

The service was great but I wish if they have to change any settings I wish they would put them back where they were. I don’t know how so I have to get the book out and figure it out! This is Very annoyin More

by mrs.w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
May 11, 2022 -

Basil Ford responded

Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

May 11, 2022 -

mrs.w responded

I still haven’t gotten my screen back where I want it.

May 05, 2022

The service was good had to wait 2 hours for a oil change but Andrew that checked me in was great More

by carr302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
May 11, 2022 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

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