Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

Sort by
September 19, 2022

Friendly & good work nice waiting room complete with snacks water coffee. They communicate with you if needed More

by Mdauscher3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Sep 21, 2022 -

Basil Ford responded

Thank you so much for your positive comment! Please don't hesitate to reach out if there's anything additional we can do for you!

September 18, 2022

I have been a customer of Basil Ford in Cheektowaga, NY for many years and would like to say that I have always had good service. Andrew was polite, kept in touch with me and was very professional. My car More

by rosiebud07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kern - Service Advisor
Report | Print
Sep 21, 2022 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with Andrew! We hope to be of service to you again in the future!

September 09, 2022

I came in without an appointment to get a nail out of my tire they told me one hour I was in and out of there in 35 minutes could ask for better service The service advisor Andrew kept me informed very fri More

by Joeboxer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew in Quick Lane
Report | Print
Sep 21, 2022 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

August 26, 2022

They go out of their way to get you in even for standard services like oil changes and inspection at the day. The extended hours and Saturday availability helps. More

by Harry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew , Jess Basil, Cassie Soucia
Report | Print
August 25, 2022

Pleasent experience. Long wait for service, service worker was very understanding, and helpful. Thanks for your help. More

by c_bohanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
August 11, 2022

Good & reliable today I did oil change it took 1:40 minutes &also fix one recalls More

by Newline_63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
Report | Print
August 10, 2022

It was good they're very efficient i'm happy with their service I always go back to him and it's good More

by edwin.woodward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
August 05, 2022

Very friendly on phone and in person. Service was great. I will definitely use them again. More

by Nancy.angierski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
Report | Print
August 05, 2022

They were very friendly and helpful Making sure everything was done in a timely manner More

by Mdes8140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina in service , Jess Basil, Cassie Soucia
Report | Print
July 29, 2022

Great dealership they take very good care of you. Excellent service wouldn't go to any else. Thanks More

by d52525252d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
1
...
5
6
7
...
33