Basil Ford - Service Center

One Happy Customer I am thouroughly pleased with the excellent service basil ford has provided. Not only are the staff professional and friendly, they will go the extra I am thouroughly pleased with the excellent service basil ford has provided. Not only are the staff professional and friendly, they will go the extra mile to please the customer. Tammy Decker has been a great help during the last 2 times I have brought my vehicle into the truck center. They even went out of their way to check my daughter's tires and fill them with air when I went to pick up my Escape yesterday. My truck runs beautifully and was completed in a timely manner. I would recommend Basil Ford to anyone. More

Great employees! I found it very nice to be greated by wonderful employees. Highly enjoyed the customer service. The service on the vehicle took longer than expected, I found it very nice to be greated by wonderful employees. Highly enjoyed the customer service. The service on the vehicle took longer than expected, the staff was understanding and accommodating. Not only was the work quality but the customer service meant everything. More

ROBBED ME, MY CAR WAS NEVER THE SAME! I've dealt with only West Herr Ford service centers in the past & I was hesitant to go & try Basil's Service Center but when your alternator dies in t I've dealt with only West Herr Ford service centers in the past & I was hesitant to go & try Basil's Service Center but when your alternator dies in the middle of winter when the high for the week has been 10 & the guys at Advanced Auto Parts charges your battery enough for a half hour drive, what are you going to do? Basil Ford's Service Center was the closest place I knew that could get the car back to me in a day or so (I use it for work). Walk in & the gentleman who took care of me was courteous enough when I walked in. Told him the info & went from there. The shuttle van took me home (10 minute drive) & I waited for a call back in the time he said he'd call back. An hour after the time he estimated, he told me the cost with labor of the alternator. I was in a rock & a hard spot - it needed to get done. The time between the call back & when I picked it up was OK (4 hours). The price was ridiculous for what was done. Right away they mentioned multiple other things that needed to get done (2 out of the 4 were needed, including breaks - more on that later) with jacked up prices to boot. Here's where the fun begins.....my car has been great. Love the car, reliable, never anything seriously wrong other than tie rods & brake pads. Never had any emergency/warning lights pop up on the dash EVER!. 20 minutes after I left, the brake lights went on. I called them the next day & I had to coax the guy on the phone (same guy who took care of me the previous day) into giving me a general Idea of what to look at instead of telling me "Well, I said your breaks were low, heh heh." Took his advice of adding break fluid & the light went away. A week later, & ever since., I've had more times than not the check engine light or the air bag warning light go on randomly on the dashboard. 9 years & never had any issues with any of these things. 2 hours after I leave & stuff is lighting up like a house on Christmas in Sloan. Never again will I deal with Basil Ford or any off their dealerships again. More

Great Service, Great people As a business, we have purchased many vehicles from this location and we also have all of our vehicles serviced at this location. We have been very As a business, we have purchased many vehicles from this location and we also have all of our vehicles serviced at this location. We have been very happy with the personal touch and the accomodations made for our vehicles as we try to get repairs done and continue to operate our business! Tammy in service is a huge part of our decision to bring all of our repairs to this service center! More

I will never do business with Basil or Ford for that matter again. After taking my van in for 3 recalls, they give me a rental "CAR" even after I advised them I needed a VAN to get my handicapped finace matter again. After taking my van in for 3 recalls, they give me a rental "CAR" even after I advised them I needed a VAN to get my handicapped finace around got nothing but the run around for the next 8 weeks. Now they are refuseing to reimbuse me money I am out due to having to use a friends van. VERY FRUSTAED & UPSET WITH THE SERVICE I RECEIVED!! More