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Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

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December 21, 2018

Great service, quick response Basil Service did a fantastic job with my 2010 Lincoln MKS. Car was dropped off after 6:00 pm and was repaired before 2:00 pm the following afternoon. More

by bflojrob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Dec 26, 2018 -

Basil Ford responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 18, 2018

Basil Ford is an excellent choice for service Thank you basil Ford and it’s technicians for the service performed on my 2013 Ford fusion titanium in rebuilding the transmission another job very we More

by Texido black 2013 fusion titanium
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bova And an unnamed transmission specialist
Dec 20, 2018 -

Basil Ford responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 13, 2018

Oil change Guy giving us an oil change just seem irritated. He was going back and forth with another customer and put him in a bad mood for my service. Just was More

by Screenname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Receptions lady
Dec 17, 2018 -

Basil Ford responded

Thank you for giving us the chance to improve by giving us your feedback. We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at basilcares@basilford.com to further discuss your visit.

December 07, 2018

Good service I've never had issues with getting in for service even if something is last minute. I appreciate the updates I get if I'm sitting in the waiting area More

by Judegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service employees
Jan 28, 2019 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2018

Excellent Service Andrew always makes sure I’m well taken care of and it’s always in a timely fashion. I’m happy to do business with Basil Ford. More

by Jimmy T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew at Basil!
Dec 03, 2018 -

Basil Ford responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

November 18, 2018

Oil change Stopped in to wait with my daughter and decided to have an oil change and tires rotated. Quick service. Aaron was great. Free car wash thrown in More

by Mytruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Nov 19, 2018 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 02, 2018

Excellent With the service I went for which totaled 4 different things I was in and out, no long wait.... very satisfied with it all and customer service was go More

by Tiya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gonzalez
Nov 19, 2018 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 30, 2018

customer service number one Customer service good salesperson Miro good explain to me everything I recommend anybody good dealer good place to buy a used car or a new car More

by Edwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesman Miro
Nov 02, 2018 -

Basil Ford responded

Thanks to you, Edwin!

October 25, 2018

Oil change. Quick and easy ! The crew in that department are great. Always friendly ! They explain if anything else is needed and why. Very honest when speaking w More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Andrew
Oct 26, 2018 -

Basil Ford responded

Thanks to you! We appreciate your kind review & your business!

October 25, 2018

Always good service with a smile Happy with my new car purchase 2013. Always get good service with a smile. Very friendly and outgoing people in the service department. I get all m More

by HappyGal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gonzalez
Oct 26, 2018 -

Basil Ford responded

Thanks to you! We appreciate your kind review & your business!

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