Basil Ford - Service Center

Have had to take my vehicle in 5 times for the same issue and they keep making things worse and not fixing them and when I bring up new issues caused by what they messed up they want me to pay for it when it and they keep making things worse and not fixing them and when I bring up new issues caused by what they messed up they want me to pay for it when it was their fault it’s broken. Worst service experience I’ve ever had More

I always have a positive experience at the Basil Ford Service Department. Aaron is incredibly friendly, knowledgeable and extremely accommodating. He and the staff go above and beyond to ensure my car Service Department. Aaron is incredibly friendly, knowledgeable and extremely accommodating. He and the staff go above and beyond to ensure my car is serviced properly and in a timely manner. The door to door car service is so convenient. I highly recommend them! More

Fast , efficient service , always a great experience at Basil Ford. Mark K was great to work with Basil Ford. Mark K was great to work with More

Job completed as requested and in a timely manner. This is standard for Basil Ford. I have been a long term customer/ client. This is standard for Basil Ford. I have been a long term customer/ client. More

Consistently excellent service and courteous staff at a fair price. Never a hassle with which to deal. fair price. Never a hassle with which to deal. More

Went to my Basil dealership for my routine maintenance this morning. I was warmly greeted by the service rep and the service was completed quickly and professionally. this morning. I was warmly greeted by the service rep and the service was completed quickly and professionally. More

Very accomodating, courteous and very parient. I had to take my car back 3 times. But not anything they did wrong. I had to take my car back 3 times. But not anything they did wrong. More

Took car in for yearly inspection. Great staff and took little time. Very clean waiting area. Great staff and took little time. Very clean waiting area. More

The service dept. is exceptional. Kudos to Jake for his work ethic & they their waiting room is fantastic. They earned me as satisfied customer & will be from now on. is exceptional. Kudos to Jake for his work ethic & they their waiting room is fantastic. They earned me as satisfied customer & will be from now on. More

The service overall was the worse experience I ever had taking any of my vehicles anywhere for service. The service advisor seemed clueless and the mechanic did a half fast job not sure if he knew how to d taking any of my vehicles anywhere for service. The service advisor seemed clueless and the mechanic did a half fast job not sure if he knew how to do a NYS inspection as well as the service advisor. I went in there and told them a front head light was out and some how I still passed with flying colors of the NYS inspection. Most people might be happy about that part but I'm frustrated! Also, thanks for passing tires the barely pass maybe not even and doing a tire rotation for me which I had to pay for. Maybe I should be happy about that part to that you didn't try to upsell me any recommendations or even mention to me about needing new tires. Hopefully yous atleast did the oil change correctly. Little worried to ever trust taking a vehicle for service there ever again! Unless perhaps I want a junker car to pass a NYS inspection. More