Barry Sanders Super Center - Service Center

1st Time user While I was very pleased with the work completed, my complaint deals with communication. When my vehicle was dropped off I was contacted later that da While I was very pleased with the work completed, my complaint deals with communication. When my vehicle was dropped off I was contacted later that day, that the replacement part would not be delivered until the following day. Being that my appointment wasn’t until 2pm, I had no issue with this. I also received a text message from the person I was working with saying that if I have curation please feel free to send me a text or call the number listed. The following day at 11:30 I sent a text message to the Service rep to get an update, after an hour and no response I called the service desk and was told she was at lunch and she would call me back. At 1:30 I called the serve center again after not receiving a phone call and was assured my message would be delivered this time. At 2:30 I called again and this time after a 5 minute hold I was told the part didn’t arrive on time could not be replaced that day. I was told my option were to come pick up my vehicle, which meant rescheduling an appointment, with the next available being 8 days out or I could leave my vehicle there and maybe a mechanic could work my vehicle in between appointments. When asked why my vehicle that had been in the shop for 36hrs wouldn’t have priority on Friday morning I was informed that’s not the way the service center works. My vehicle was fixed by 10:30am the next morning, but that was a way too complicated repair. I was also not able to get a receipt because the printer wasn’t working. I hate to assume, I had all these issues because the work required was warranty work resulting in no gross profit. More

Excellent service My car was well-serviced and I recommend Barry Sanders Supercenter to anyone whose car has issues. I will definitely return for another service in th My car was well-serviced and I recommend Barry Sanders Supercenter to anyone whose car has issues. I will definitely return for another service in the near future. Keep it up the good work BSSC! More

Very friendly and fast It was great fast and friendly. In and out in less than an hour. My new dealership of choice....so excited to do business with such a friendly dealers It was great fast and friendly. In and out in less than an hour. My new dealership of choice....so excited to do business with such a friendly dealership More

very friendly and very fast sevice when i booked appointment it said possibly an hour but i was only there maybe 10 minutes. fast and friendly. will bring my auto here when i booked appointment it said possibly an hour but i was only there maybe 10 minutes. fast and friendly. will bring my auto here More

computer tune up on truck we were able to get right in at the appointment time and everybody was friendly and the check up was done in less than a hour. we were able to get right in at the appointment time and everybody was friendly and the check up was done in less than a hour. More

Airbag system service Our seat airbag was replaced quickly. We were waiting less than an hour. It was estimated to take at least two hours, and we were prepared to wait, Our seat airbag was replaced quickly. We were waiting less than an hour. It was estimated to take at least two hours, and we were prepared to wait, and surprised when they said we were ready to go. More

service Shalea is outstanding in the way she listens to and solves our service needs, All the employees are friendly and know the vehicles well. I usually d Shalea is outstanding in the way she listens to and solves our service needs, All the employees are friendly and know the vehicles well. I usually deal with Shalea. More

It was outstanding! Todd Clark is the absolute best. He is fair and very trustworthy. One cannot put a price on that. He is the reason we go to Barry Sanders. Todd Clark is the absolute best. He is fair and very trustworthy. One cannot put a price on that. He is the reason we go to Barry Sanders. More

Great service Quick and friendly Todd always does us good and knows his job I'm so glad he's there when I need him! Ned more employees like him!! Quick and friendly Todd always does us good and knows his job I'm so glad he's there when I need him! Ned more employees like him!! More

Oil change and tire rotation I pulled into the garage and they took the car right in. Very friendly and outgoing crew. Everything was fast. Good experience. Would recommend to any I pulled into the garage and they took the car right in. Very friendly and outgoing crew. Everything was fast. Good experience. Would recommend to anyone. More