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Baron MINI

Merriam, KS

Overview
Reviews
4.7
211 Reviews
Call Dealership (913) 722-5100

9010 Shawnee Mission Parkway

Merriam, KS

66202

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Showing 211 reviews

February 20, 2024

Everything was ok but I noticed a scratch on my driver side door. I did not have it when I drove in. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 14, 2024 -

Baron MINI responded

Thank you for bringing the scratch on your driver side door to my attention. I apologize for any inconvenience this has caused you. I would like the opportunity to address your concerns and ensure that we rectify this situation to your satisfaction. Please feel free to contact me at your earliest convenience, and I will personally oversee the resolution. I look forward to speaking with you and restoring your confidence in our service. Zach Smith Service Manager zsmith@baronbmw.com

February 17, 2024

They handled the problem with my car immediately even though I didn’t have an appointment. More

by Ebitimi Igbaseimokumo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Jackson
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Feb 23, 2024 -

Baron MINI responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 14, 2024

Great service! Very courteous and knowledgeable. They kept me informed with what my vehicle required. Shop was very clean and neat. More

by RF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Mertins
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Feb 16, 2024 -

Baron MINI responded

We're thrilled to hear that you received great service and that our team was courteous and knowledgeable. Keeping you informed about your vehicle's needs is a priority for us. We appreciate your positive feedback on the cleanliness and neatness of our shop. Thank you for choosing us!

February 08, 2024

I'm very happy w/ my purchase. We felt welcome and never pressured. Lisa was attentive & worked to get everything prepared for me to leave in my new car that day. More

by SRose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Foell
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Feb 10, 2024 -

Baron MINI responded

Thank you for sharing your positive experience! We're thrilled to hear that you are very happy with your purchase and that you felt welcome without any pressure. Lisa is pleased to be recognized for her attentiveness and efforts to ensure a smooth process for you to leave with your new car on the same day. We appreciate your business and look forward to serving you again.

February 08, 2024

Zachary went above and beyond helping me out, I really appreciate all his help and that didn’t try to upcharge or up sell me More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
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Feb 10, 2024 -

Baron MINI responded

We're delighted to hear that Zachary went above and beyond to assist you, and that you appreciated his help without any attempts to upcharge or upsell. Thank you for choosing our services, and we'll make sure to pass along your appreciation to Zachary! We look forward to serving you again in the future.

February 03, 2024

Professional mechanics always pleasant to deal with during mini servicing. Done on time w/in quoted work. More

by jknittel01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tartence
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Feb 04, 2024 -

Baron MINI responded

It's wonderful to hear that you had a positive experience with our professional mechanics for your Mini servicing. We're glad the service was completed on time and within the quoted work. Safe and happy driving!

February 02, 2024

Everyone was very courteous and thorough when dealing with me and my vehicle! I was very satisfied! More

by jgcooley8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Mertins
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Feb 08, 2024 -

Baron MINI responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 02, 2024

I have experienced great service from every aspect of Baron Mini. They are consistently courteous and informative regarding any of my motoring needs. More

by robo99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Mertins
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Feb 08, 2024 -

Baron MINI responded

Thank you for your kind words! We're delighted to know that Laurie and our service department provided you with professional and courteous service. We're here for you, and we appreciate your continued trust in our dealership. Safe travels!

February 01, 2024

Samer and Lisa went above and beyond with exceptional customer service!! I have a local MINI dealer in my city but chose to lease from Baron Mini, which is a 3-hour drive for me, I think that speaks vol More

by Denmark_md
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa and Samer
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Feb 04, 2024 -

Baron MINI responded

We're thrilled to hear about your exceptional customer service experience with Samer and Lisa at Baron Mini! Your decision to choose Baron Mini despite the distance speaks volumes, and we appreciate your trust and loyalty. It's wonderful to know that you'll definitely return, and we're grateful for your positive feedback. Safe travels, and thank you for choosing Baron Mini!

February 01, 2024

Fast, stayed in touched, emailed everything to know what going on with my car almost everyday and it only took the first three weeks of the year… happy I have my car back More

by monasherrer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
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Feb 04, 2024 -

Baron MINI responded

We're glad to hear that you had a fast and communicative experience with the service for your car. Staying in touch and receiving updates regularly can certainly enhance the overall customer experience. It's great that you now have your car back, and we appreciate your feedback. Safe travels in your car, and thank you for choosing us!

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