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Baron MINI

Merriam, KS

4.7
211 Reviews

9010 Shawnee Mission Parkway

Merriam, KS

66202

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Showing 211 reviews

August 21, 2024

Sara was very helpful in handling the service on our Mini. Work was done efficiently and the car was meticulously cleaned. Great experience! More

by Pucksnatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara, Service Advisor
Aug 24, 2024 -

Baron MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Baron MINI. We are always more than happy to assist you if anything else comes up. Take care!

August 11, 2024

The beautiful girl at the the service desk was very professional very friendly I think her name was Elisabeth,GREAT WORKER!! THANK YOU ALL FOR A GREAT VISIT !!! APPRECIATE THE MECHANICS TOO!!! More

by Jennyworks69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ELIZABETH
Aug 12, 2024 -

Baron MINI responded

Hello, we're happy you found Elisabeth to be so supportive during your experience here at Baron MINI. We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 09, 2024

Excellent experience buying the car, deplorable experience servicing it. In five hours of sitting in their service department waiting area, not once was I approached with an update. Finally, I had More

by judybrown2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 13, 2024 -

Baron MINI responded

Thank you for your feedback regarding your service experience, as it should not have happened. I want to use your case as a learning opportunity to improve our service in the future. Please contact me directly so we can address your concerns. Joe Hartigan Service Director jhartigan@baronauto.com

August 07, 2024

Both the sales manager and the sale rep were very knowledgeable answering subtle financing and detailed feature comparisons between minl models and competitor cars guestions. More

by Chrisnvogt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Foel, Same Saba, Jess Wehri
Aug 09, 2024 -

Baron MINI responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2024

My first gen Countryman purchased here. Still a great, friendly and knowledgeable dealership. Lisa knows Mini Cooper! More

by pamelacrossland
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lisa mostly but Sami is great too.
Aug 07, 2024 -

Baron MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 30, 2024

Great service, clean, competent, loaner available, service rep Sara is very helpful, keeps you informed More

by Mini Cooper Lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Mertins
Jul 31, 2024 -

Baron MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Baron MINI. Please don't hesitate to reach out if there's anything additional we can do for you.

Jul 31, 2024 -

Baron MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Baron MINI. Please don't hesitate to reach out if there's anything additional we can do for you.

July 29, 2024

New makeover inside dealership looks real nice. Robert and Sara helped me through my mini issue quickly, professionally, and were both very friendly. Well done and thank you!! More

by mary.penny1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Sara
Jul 31, 2024 -

Baron MINI responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 25, 2024

Poor customer service exhibited by all levels of staff including the service director! This included inability to communicate clearly on the service issue! More

by peterrao07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not mentioning
Jul 27, 2024 -

Baron MINI responded

peterrao07, Thank you for your feedback about your service issue, this should not have happened, and I apologize for any inconvenience you faced due to lack of communication from me or our staff. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Joe Hartigan Service Director jhartigan@baronauto.com

July 18, 2024

Awesome folks - from the man who drives your car to be worked on to the manager. Sara is absolutely amazing and took great care to be sure my husband made it to his doctor's appointment on time. Only pr More

by Karen Sexton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samar, Sara
Jul 18, 2024 -

Baron MINI responded

Hi Karen, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 17, 2024

The staff at Baron Mini are efficient, helpful, and great to work with bother when purchasing and servicing the vehicle. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
Jul 18, 2024 -

Baron MINI responded

Hello Dave, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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