Baron MINI

service contract gotcha Well, buyers beware is certainly not what we had in mind when we bought a CPO 2015 Mini Cooper Countryman from Baron. As easy as the sales process wa Well, buyers beware is certainly not what we had in mind when we bought a CPO 2015 Mini Cooper Countryman from Baron. As easy as the sales process was, things got rather bizarre at the "finance" department. They showed my wife an Edmunds page online that indicated $6,872 cost of service over the next 2.25 years, but they would be willing to sell an extended service contract for a mere $3,420. The catch was we had to do it on the spot but if we wanted to we could cancel it later. Thinking a big dealership like Baron wouldn't be resorting to such sleazy tactics and knowing that we could cancel it later, we decided to purchase the contract. That weekend we looked for the service/owners manual in the car but couldn't find one. Called and emailed the dealership to get one but didn't get a response. Did an online search and couldn't find anything telling us exactly how much service we'd need. Dealership finally returned my calls today, 10 days after the purchase of the car, and still couldn't tell me what kind of service I would need to spend the $3,420 on in the next 2.25 years, let alone the $6,872. That made me uncomfortable and decided to cancel the contract just to learn that I had passed the 3-day window (news to me and my wife) and now the contract was non-cancelable. The low point came when the finance director said his hands were tied and that they have to follow BMW USA's 3-day rule. Their inability to prove me the scope of services I will need, withholding information, and the final 3-day rule gotcha are the type of sleazy salesmanship tactics you would expect from a no-name, third-tier dealership, not from Baron MINI, but that's what I got. More

Pleased with the service efficientcy and time required. Pleased with workers' service, mannerly and polite, did remember to load my tire so I could bring it back with me since they would not fix the "runfla Pleased with workers' service, mannerly and polite, did remember to load my tire so I could bring it back with me since they would not fix the "runflat" tire More

I will sadly be selling my dream car until I can move to a c I am not even sure where to start...my first experience with Baron was when I got an entirely new coolant system that took a little over 2 weeks to fi I am not even sure where to start...my first experience with Baron was when I got an entirely new coolant system that took a little over 2 weeks to fix. Within 24 hours of having it replaced my mini overheated and was towed back to the dealership because they forgot to clamp my radiator hose on correctly. Not only did my car leak all of its coolant as soon as I drove off the lot but I had to wait another week to get my car back. Second experience I had was when I was getting a new cylinder head. Took two full months (8.5 weeks) just to get the diagnosis and approval from my warranty company. Once I got the car back, I once again had to take the car back within 24 hours because it would not start correctly and stuttered violently in neutral. It took another 2 weeks for me to get my car back, with a whole new set of problems that they had to fix after I already paid for my new cylinder head. These problems should have been found during the two months they had my car for diagnosis. After getting my car after this it was completely covered in sap from being parked under a spruce tree and had to be taken back AGAIN for a correct detail. Now, three days later, my car is still not starting correctly and stutters during neutral. Throughout this entire experience I have not been able to talk with a manager face to face. I have received emails and messages through my service manager but no direct contact. Last time I was in for my detail I asked to speak to a manager and he (his name is Clay) had the service adviser ask me to come back 5 days later when he had time to see me. I have sent in several surveys conveying my frustrations to a manger named Issac and still have received no solutions or managerial contact. I will sadly be selling my dream car until I can move to a city with a competent mini dealership. To say I am disappointed would be an under statement. More

Shady Sales Tactics and Dishonesty If I could give this dealership zero stars, I would. My husband found a Chrysler 300 we wished to purchase. He contacted the dealership on July 31st a If I could give this dealership zero stars, I would. My husband found a Chrysler 300 we wished to purchase. He contacted the dealership on July 31st and spoke with Rayan Awad. Since we work out of state 6 days a week, we informed him we would be coming into the dealership on Saturday August 5th to purchase this vehicle. We asked what we needed to do to secure this vehicle. He informed us if we put down a $500.00 deposit, they would hold the vehicle until we arrived on Saturday. We signed and sent over a credit card authorization form with the agreement that the $500.00 deposit would secure this vehicle for us. My husband was contacted on August 1st and informed by the sales manager that they had sold the vehicle the previous evening to someone else. They literally sold the vehicle right out from under us with a signed agreement in place. The sales manager claimed it was due to end of the month quotas and bonuses. Since we own a company and work in sales ourselves, I can assure you these are not valid reasons. I have never dealt with such dishonesty and shady sales practices from a dealership. I am appalled by the level of treatment that we received. You have definitely lost our business indefinitely and future business. I will be sure to tell everyone that I know about what transpired here. I will also be sure to post this review anywhere I can that is tied to your business. Hopefully, others will head my warning and take their business to an honest corporation. More

Outstanding Dealership, Great Service Staff. Issac Nichols and his staff including mechanics are outstanding. I`ve had my mini since 2004 and have over 100,00 miles on the beast. I`ve always rec Issac Nichols and his staff including mechanics are outstanding. I`ve had my mini since 2004 and have over 100,00 miles on the beast. I`ve always received fast, ,courteous and reasonably priced service. Keep up the good work. FB3 More

Top notch! Great as always. Amir is a rockstar in the service department! He went out of his way to make sure I was 100% happy. Baron MINI will have my business Great as always. Amir is a rockstar in the service department! He went out of his way to make sure I was 100% happy. Baron MINI will have my business for a long time to come. Isaac, the service technician did not stop at finding the surface issue. Something wasn't quite right and he dug deeper until the underlying issue was isolated. I owe both of them a deep debt of gratitude. Thanks! More

Amir is awesome! I recently purchased a Clubman from a private seller and Amir has been a big help since then. He is very friendly and knows his stuff! I recently purchased a Clubman from a private seller and Amir has been a big help since then. He is very friendly and knows his stuff! More

Amir Tammehr is the best! My service writer is Amir Tammehr and he has given me the best customer service I have literally ever received. I've been his client for a year and a My service writer is Amir Tammehr and he has given me the best customer service I have literally ever received. I've been his client for a year and a half and I have nothing bad to say. From big repairs to little, he's been more than helpful and friendly. -Robbie More

Pleasant I came in to look at a Mini with Seth Wilson he showed me and let me test drive a Paceman. He was very knowledgeable. I didn't feel rushed with questi I came in to look at a Mini with Seth Wilson he showed me and let me test drive a Paceman. He was very knowledgeable. I didn't feel rushed with questions I had about the car and he wasn't pushy as most car salesmen tend to be. Although I did not buy a mini only because I needed something a little bigger, I would definitely recommend buying from Seth Wilson. More

Test drive I had a great experience at baron mini! Took a test drive and was very impressed with the young man I worked with who's name was Seth. He answered all I had a great experience at baron mini! Took a test drive and was very impressed with the young man I worked with who's name was Seth. He answered all of my questions and was very polite. If I do decide to buy that model of car it will definitely be at baron mini. More