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Baron MINI

Merriam, KS

4.7
211 Reviews

9010 Shawnee Mission Parkway

Merriam, KS

66202

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Showing 211 reviews

October 31, 2024

I was told it would take 1hour-1. 5 hours to do an oil change with a wash and vacuum. I said then just do the oil change. It took just over 2 hours! I was then told they washed and vac More

by ginakeene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isabella
Nov 02, 2024 -

Baron MINI responded

Thank you for your feedback about the extended wait times in your recent service visit. We always strive to provide the highest level of service so that should not have happened. I would love to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Joe Hartigan General Manager jhartigan@baronauto.com

October 25, 2024

This took way to long I was there for 4 hours for what a oils change and then you said I need to change the oil in the breaks and a computer update way to ling More

by Ken Rickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
So not know the service man name
Oct 27, 2024 -

Baron MINI responded

Hi Ken, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (913) 722-5100 when you have a chance. Thank you, and we look forward to hearing from you.

October 24, 2024

The service rep, Sarah Mertins, is amazing. She is knowledgeable and consistently helpful. For the most part, repairs have been completed at promised time. More

by Suewcarroll1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Mertins
Oct 26, 2024 -

Baron MINI responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 23, 2024

Staff had a lot on their plate including no AC, but they got my car taken care and back on the road without delays. Really appreciated their help! More

by littleledfoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Oct 25, 2024 -

Baron MINI responded

Hi, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

October 19, 2024

They were very nice and got my mini running great! I’ll definitely be back next time I need work done. More

by rylea52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
Oct 20, 2024 -

Baron MINI responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

They were prompt with my service and washed my car after service was completed. They kept me updated through texts which I appreciated very much. More

by Eaguerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Oct 19, 2024 -

Baron MINI responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 15, 2024

Baron MINI personnel are knowledgeable, helpful, and work quickly to help you get the Mini you want. Great experience and love our new Nini! More

by Karen Sexton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samer in sales, and Sara in taking care of my old Mini.
Oct 18, 2024 -

Baron MINI responded

Hello Karen, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 12, 2024

This was our first time visiting Baron mini. It was a very nice experience. We will continue to use the service department. More

by johnnylurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella Zipf
Oct 18, 2024 -

Baron MINI responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 10, 2024

Excellent service. Courteous and helpful. Beautiful facility. Met all my needs in a timely manner. More

by cmartin.iphone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella Zipf
Oct 13, 2024 -

Baron MINI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2024

The best thing I can say is that they didn’t recommend services that I didn’t need. They were courteous, efficient, and communicative. My first experience at this dealership was fantastic! More

by meghanaa.02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Mertins
Oct 12, 2024 -

Baron MINI responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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