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Baron MINI

Merriam, KS

4.7
211 Reviews

9010 Shawnee Mission Parkway

Merriam, KS

66202

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Showing 211 reviews

June 01, 2023

I appreciated the coupon for the oil change. Everything was done in a timely manner. More

by Phyllischeney4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Jun 05, 2023 -

Baron MINI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 01, 2023

Fantastic service with a knowledgeable and friendly staff! It was a pleasure to do business with them! More

by Chironmcg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lisa Foell
Jun 05, 2023 -

Baron MINI responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 01, 2023

Kirk is a knowledgeable and efficient service advisor. The ease of maintaining my Countryman is why I am on my 4th Mini. More

by hlfkansas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk V
Jun 05, 2023 -

Baron MINI responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 01, 2023

Above & beyond! Kirk drove to ME to jump my car so I could drive to dealership. More

by Karla.Mary.fennick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk
Jun 05, 2023 -

Baron MINI responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 15, 2022

Found a vehicle online at a great price. However, after filling out an application (hard credit inquiry), giving all my information and spending hours in the process, Baron Mini in Merriam, More

by ManWithoutARide
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rayan Awad
Jun 16, 2022 -

Baron MINI responded

We apologize again that our price reflected was close to $100,000 off. Obviously, this was a mistake. Contact me directly and I can get the inquiry off your credit. While I very much regret the price difference the expectation of $100,000 dollars off a used vehicle is not realistic. Despite the reviews on different sites and in different names we can not honor a $105,000 vehicle for $10,000. I apologize for the inconvenience and am willing to do what I can, within the realm of practicality and sense, to repair an error. Contact me if you want me to work with the bureau to have the inquiry removed. Clay Shafer General Manager Cshafer@baronauto.com

November 15, 2021

If you discuss service before visiting, get it in writing. Worthless doesn’t begin to describe them. More

by shomemusclecars
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Shaffer
Nov 16, 2021 -

Baron MINI responded

Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Clay Shafer General Manager cshafer@baronauto.com

Nov 16, 2021 -

shomemusclecars responded

I see you didn’t provide a contact number.

May 18, 2021

Do not buy from them. Purchased a Mini Cooper that the salesperson said was a demo car and that was the reason why price was reduced. Found out after trying to sell it, it was wrecked and on the CarFax o More

by Jeff911
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager Eli
May 21, 2021 -

Baron MINI responded

Thank you for your feedback. I apologize for your shopping experience with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eli Holloway General Sales Manager eholloway@baronauto.com

July 30, 2020

With a global pandemic going on they put me in the filthiest car I’ve ever had to drive, from mud, dirt, leaves, food crumbs and dog hair, the seats and dash had sticky spots all over, it even had spi More

by rjjdjj
Recommend Dealer
No
Employees Worked With
Amir Tammehr
Sep 04, 2020 -

Baron MINI responded

Thank you for bringing this to my attention. I apologize for the length of your service visit and the condition of your loaner vehicle. I would like an opportunity to fix this and to earn your business, please contact me at inichols@BaronAuto.com. I look forward to speaking with you. Isaac Nichols Service Manager

Sep 04, 2020 -

rjjdjj responded

Really? I can tell my business means a lot to your company, my service was in July, you respond, as the service manager..... in September.

December 31, 2019

Excellent Experience for First-Time Mini Owner Had a great experience, both as a first-time Mini buyer but also my first purchase from Baron. The entire process was very friendly, professional, str More

by R Schroeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Foell, Samer Saba, Michael Matson
November 27, 2018

Excellent Awsome customer service! Very good communication on the service process. Excellent ! Service was fast and always keeps you updated on what's going o More

by RajanL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Lenzini
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