Barnett Chrysler Dodge Jeep Ram

Customer Service is a no go here! I had scheduled a pre-owned car inspection online for my Jeep I had just purchased (not from them) I drop the car off and mention that I am hearing a I had scheduled a pre-owned car inspection online for my Jeep I had just purchased (not from them) I drop the car off and mention that I am hearing a noise that they should check out, I hand over my keys and am assured they will look at the noise. When the inspection was completed, they said that the car was in good condition and that they tightened a radiator clamp and filled the coolant, they never mentioned the noise and I forgot about it as well but called them right back and asked and I was told they were unable to recreate the noise and that it may have been from low coolant and that it would need brakes in about 10,000 miles. Okay, I know nothing about cars so this was acceptable to me, sounds right. I get the Jeep back and the noise is still there and louder so long story short I bring it back to where I bought it and they found it was a bad transmission along with a couple of other things. I paid 164.00 for an inspection I thought would include everything- testing codes, driving it to check for noises or anything abnormal, and testing in general- Battery, alternator.... I figured it would get a work up. I complained to Barnett to figure out what kind of inspection my Jeep had because clearly is was a basic inspection and even visual things were missed, like the battery (they makes it a green, good.... I knew it needed a new one due to corrosion, but they didn't know I knew that, First red flag I guess). Once I complained, Barnett fired back with 3 very different response's - a visual inspection, a visual safety inspection and a full on inspection with a test drive- this one was verbal. On my invoice under the description of why I was there is says a complimentary inspection was done- filling of fluids, checking tires.. etc and a visual inspection of the overall vehicle.. why does it say this? what did you charge me for?? I have called and emailed Bill Love Service Manager- he refuses to talk to me anymore because I told him I wouldn't trust their employee's with my vehicle anymore- they offered a partial refund so I went in to get it and I had paperwork from everything that was found- Bill refused to talk to me or see the paperwork. I have never been treated so horribly in my life. Customer Service is not a priority, I have even contacted Jack the general manager by phone and email and no response. Please do not go here for any service- they are happy to take your money but fail to deliver services correctly- if they make a mistake they won't own up to it, they even told me I didn't ask for my car to have a test drive and I also didn't tell them the transmission was bad.. How am I suppose to know that the noise I heard was the transmission? isn't that your job? If i could self diagnose noises then I can 100 percent say that I would not have needed an inception on my car. Please, please, please do not get your car serviced here, I promise you it will save you a giant headache. if Bill Love or Angie take care of you, RUN!! More

wonderful employees, everyone makes you feel like your part of their family. the sales team is very helpful and knowledgeable . and the finance of the car was very fast an everyone makes you feel like your part of their family. the sales team is very helpful and knowledgeable . and the finance of the car was very fast and the closing also More

Jeep renegade Rick was outside when we drove up. He was very professional and friendly. Leon in finance answered all of our questions. I know that we will come back Rick was outside when we drove up. He was very professional and friendly. Leon in finance answered all of our questions. I know that we will come back here to buy another Jeep when the time comes. More

Exellent serv. !! We are very satisfied with the purchases on my new Jeep Cherokee it was smooth even with the credit and they help us to find the best rate on the bank We are very satisfied with the purchases on my new Jeep Cherokee it was smooth even with the credit and they help us to find the best rate on the bank More

Satisfied buyer Thanks to Dave,Cathy and trever for the excellent service while buying our 2018 Jeep renegade. Thy made our purchase excellent. Thanks you guys! Gre Thanks to Dave,Cathy and trever for the excellent service while buying our 2018 Jeep renegade. Thy made our purchase excellent. Thanks you guys! Great team! More

Buying our new jeep renegade We had a vehicle we were upside down on with a not so great interest rate told them how much we had down and the payment amount we were comfortable w We had a vehicle we were upside down on with a not so great interest rate told them how much we had down and the payment amount we were comfortable with got us a great interest rate and a car payment we can handle with a brand new car thanks Justin you guys were AWESOME More

Old time sales hustle with a twist of rudeness The sales rep was uninformed and when you don't jump through their hoops rude and beligerant, finally walking away with a snarky over the shoulder ins The sales rep was uninformed and when you don't jump through their hoops rude and beligerant, finally walking away with a snarky over the shoulder insult. He treated me like I was an idiot . I told him what I would pay (the advertised price) but it would be the out the door price (14K) He wanted it in writing, I told him if you say yes, I'll write a check right now. He said that's not the way we do it. He was insistent so I said I guess that means no, that's fine. You have my number. He shouted at me, "You do it our way or you don't do it at all. WHAT A HORRIBLE DEALERSHIP. I sent this info to Barnett e mail 3 days ago with a request for an apology. No reply. Avoid these guys at all costs. One other thing to show their dishonesty. I aasked if van was repainted. His answer, I doubt it. I pointed out the pebbling and lack of smoothness. He said I'm not sure but if it was that was considered in the price. My integrity aantenna went up. More

2 New Car...Great, service and price Easy process, as I am an Internet buyer. They understood, I wanted a clean process. 2 hour deal including my trade appraisal. I was a Luther girl... Easy process, as I am an Internet buyer. They understood, I wanted a clean process. 2 hour deal including my trade appraisal. I was a Luther girl.....was. More

Good experience. Good experience so far. I was met at the door and welcomed in to the Jeep dealership by Jolene. They had jeep Cherokee ready for test drive loved th Good experience so far. I was met at the door and welcomed in to the Jeep dealership by Jolene. They had jeep Cherokee ready for test drive loved the Jeep and purchased it that afternoon. More

I got there and we got help right away Great pece to buy a new car and lookin forward to do business with you guy's again sometime in the future thanks for you business Great pece to buy a new car and lookin forward to do business with you guy's again sometime in the future thanks for you business More