Barnett Chrysler Dodge Jeep Ram

This review is ZERO stars, which reflects the most unethical and suspect behavior I’ve ever seen from a Car Dealer and Service Department. My Uncle bought a 2014 Jeep Wrangler in 2014, brand new off t unethical and suspect behavior I’ve ever seen from a Car Dealer and Service Department. My Uncle bought a 2014 Jeep Wrangler in 2014, brand new off the lot, and purchased the extended warranty. He was an elderly man, who did not drive more than 50 miles per week. When he did in August unexpectedly, he only had 12,800 miles on it. I inherited the jeep and found that the ABS light was going on suddenly and brought it in for service. Was informed there were over $4,000 worth of repairs; including new breaks and extensive engine repairs) and that the warranty couldn’t be used because my uncle passed away; cancelling the warranty. When I asked to talk to a manager, they refused. Upon picking up the vehicle, it now sounds like there is water swimming every time I start it, and the engine is barely starting. I highly recommend you not purchase anything of service anything through these crooks. More

Service dept…. Where do I start after taking my car to two other repair shops I was told that the suspension needed to be taken to the dealer to be fixed because of Where do I start after taking my car to two other repair shops I was told that the suspension needed to be taken to the dealer to be fixed because of experience with the system service. There was good until I came back with a problem after they had done the diagnostic for the suspension Granted my car does have some damage done to it in an accident over the winter that is being fixed I decided to just speak with the service manager just to get to the point quicker about my issue when my car was brought in one of the headlamps worked perfectly one headlight bulb did not work. I knew this , when I was driving home from work that same day after having my diagnostic done, my headlamp no longer worked I expressed his concern to the service manager, and he completely blamed me immediately and told me that in his exact words that my car was effed up and it’s my fault Spoke to me in the very callous manner as if I was a lower life or would you probably may have thought me being a black man with dreadlocks after several minutes of going back-and-forth he actually offered to replace the bulb that was in the headlamp that I said worked. I said OK sat down in my car. He came back within 10 minutes and said no he’s not doing anything because it cost $250 for a bulb. I know for a fact after looking on the Mopar website that the bulbs do not cost 250 but if you do come to Barnett or any jeep dealership, they have a mark up on their parts on low power parts so it’s gonna cost you more. I knew that walking in the door. I also knew how expensive it would be to get my car fixed. Also had planned to get some thing finance so that I can get my car fixed at the dealership that is done correctly I have never in my life been treated by a repair shop like this even by a manager I’ve been things have happened but they made an attempt to fix it . He made no attempt. He basically told me F you and get out. Now I’m a find a way to get my car fixed somewhere else at whatever price you may be because I was treated like a piece of crap by a man who I have no idea who is don’t even know his name. I feel like I would’ve actually still gotten it fixed if he would’ve gave me the ball because they would’ve showed an effort to make right or wrong that I believe they had accidentally done. I told him multiple times that I didn’t believe anyone had done anything on purpose or something it happened maybe on accident anything can happen.I just asked to know what the new problem was I can’t even drive my car at night. More

Tim wrote to me a bunch of times assuring me that if I come in they'll treat me with the uttermost respect while also showing me what they have and how they can help. Dan and Trevor helped me with everyth come in they'll treat me with the uttermost respect while also showing me what they have and how they can help. Dan and Trevor helped me with everything. It went smoothly and I had a very wonderful experience. Everything went so well and I left VERY pleased. Thank you Dan and Trevor. I appreciate all of your help. More

Unethical. I would have rated this dealership a -5 if I could. I purchased a brand new 2018 Jeep Renegade base line model from them. I purchased heated seats and I would have rated this dealership a -5 if I could. I purchased a brand new 2018 Jeep Renegade base line model from them. I purchased heated seats and a started to be installed at a later date through the dealership. I dropped my vehicle off the morning of the install and was given a loaner so I could get to work. Upon picking up my vehicle, I realized three things...1. Almost a half a tank of gas was used. 2. Over 100 miles was put on my vehicle. 3. A service light was on. Befuddled, I called the dealership on my way home to inquire. I spoke to the sales manager who informed me they sent the vehicle out to do the install. I was never told this beforehand. The real issue lies within the service light. A couple days later, I called Barnett to have service set up to get the light fixed. After my appointment the service department told me that they couldn't do anything because it wasn't installed by them and that it would need to be sent back. Already frustrated at this point, I hesitantly agreed. That afternoon I spoke with the "accessories manager". I told him my frustrations and said I thought I should be compensated something for all the wasted trips and time. He called me back because he needed to ask someone what he could offer and offered a free oil change of $100 value. My vehicle takes 4 quarts of oil and had already been told by my mechanic that a fully synthetic oil change would cost $50. I wasn't going to argue and agreed. I dropped my car off yet again before work and was given another loaner. Later that day, I received a phone call from Barnett and was told there is a software issue with the starter and that there was no fix and no timeline for a fix. I paid $500 for this starter. After this, I started noticing "glitches". My starter button inside the vehicle was desensitized, MPH randomly switched to Km off and on, and I would randomly have an error saying the key fob had left the vehicle when it was in the vehicle. Complete insanity for a brand new vehicle and $500 system. I called and had to leave a voicemail for the GM Friday morning and did not receive a call back so I went in the next day on Saturday morning. Given the circumstances, and the condition of the computer system, I wanted an exchange. I only had the vehicle for 27 days at the point and started dealing with these issues on day 10 of ownership. When I walked in I asked to speak with the GM and was told he doesn't work weekend? What? I asked to speak to the highest manager there. The "accessories manager" came out who is already very aware of the situation and I reiterated my frustrations. I told him I wanted to return the vehicle and get something else and he said absolutely not, and that they would not do that because they couldnt take that kind of a hit. Brand new vehicle with issues caused by a subcontractor the dealership used. I requested someone higher and he said he was the highest manager there. Yeah, the same guy who had to get authorization to offer a free oil change. He said another manager would be in later and that we could talk to him. We went outside and started making calls. I contacted another Chrysler dealership and told them what was going on. They said "everyone knows you can't put aftermarket parts on a Renegade. Oh my God, I can't believe they did that and it causes electrical issues that can't be always be fixed by taking it out". They were literally mortified. Upon hearing how neglectful Barnett was, I called Chrysler care, who also could not believe they did this, and could not believe how they were handling the situation. They started multiple cases for me, and even felt it was necessary to escalate my dealership complaint. I received a text from the accessories manager who informed that the other manager was in the store so we proceeded in to discuss matters. I explained everything from start to finish and again stated my wishes, to exchange the vehicle for something else. They offered to remove the starter as a fix. I found this unacceptable. I specifically purchased it because it was a non negotiable in a want for my brand new vehicle. I s da id at the very very least, I would consider them refunding the $500 and fixing it when the fix became available. They said they would consider that. I asked what they would give me on a trade in and was told it is an used vehicle. Give me a break! I had it 3 and a half weeks and have been dealing with the issue for 2 of those weeks. But I asked them to appraise and see what they would do. Brian Barnett, the SON of the OWNER had the nerve to walk back in and tell me it's worth 12,500 on KBB but he would "stretch" and give me $16,000 on something I paid 21'000 for. The best part, they would offer me a Renegade trailhawk and not even offer the full incentive. (I already checked pricing at other Jeep dealerships and they were $4,000 higher. The offer, and how they handled this was a slap in the face. I said I absolutely would not accept that and wouldn't that kind of hit for something caused by them. I was so offended I asked him how he could possibly think what they were doing was right, he had nothing to say and again said he would be happy to send me a check for the price of the starter and still fix it. I declined all offers and walked out. The GM called me on Monday. I explained, and was again dismissed. I told him I wanted something else. He said he would see what he could do and call me back. He didn't even have the common decency to call me back and sent me an email with part of the contract I signed saying i knew the parts were aftermarket and basically said they would refund the starter and fix it when they could. How is this acceptable??? DO NOT GO HERE. THESE PEOPLE ARE UNETHICAL, DISHONEST, DISMISSIVE, AND COMPLETELY LACK AND SEMBLANCE OF CUSTOMER SERVICE. I am resorting to other options. Save yourself the trouble. More