Barlow Buick GMC - Service Center

We have with Barlow through Jamie Goshorn for many years. We now have 2 leased cars with Barlow through Jamie Goshorn. We have bought and leased before through Jamie Goshorn and the Barlow Family. My daught We now have 2 leased cars with Barlow through Jamie Goshorn. We have bought and leased before through Jamie Goshorn and the Barlow Family. My daughter has and now she and her husband are buying cars from Barlow through Jamie Goshorn. I continue to refer friends and business associates to Barlow and Jamie. Honesty, integrity, customer care, and devotion to both Barlow and meeting our needs are just a few of the words I would use to describe our relationship with Barlow in general and Jamie Goshorn in particular. We are always treated like part of the Barlow family..as friends. I trust Jamie implicitly. I would never think of buying, leasing, or servicing a car anywhere else. We are grateful, as well to Jen and John in Service who always , again, treat us like family and take extremely good care of us and our cars. Thank you to you each. From Joni Bakum More

Great experience! We had a great experience with the purchase of our 2016 Buick Encore. Jamie was very helpful in helping us to make our decision. And took time with us We had a great experience with the purchase of our 2016 Buick Encore. Jamie was very helpful in helping us to make our decision. And took time with us to make sure we were satisfied with our purchase. More

Miss diagnose things but still pay full charge Payed 140 dollars for the tech to come back and tell me my egr cooler needs to be cleaned service writer told me it would be 7 hrs of labor I got home Payed 140 dollars for the tech to come back and tell me my egr cooler needs to be cleaned service writer told me it would be 7 hrs of labor I got home and pulled the egr valve and cooler off in LESS then an hour and a half cleaned both thoroughly and reinstalled still the same problem now I'm 140 out of pocket and no closer to a fix More

Situation rectified My last review for Barlow was a negative one due to the dealership claiming corroded tailgate/hatch struts that are internal, is normal wear and tear My last review for Barlow was a negative one due to the dealership claiming corroded tailgate/hatch struts that are internal, is normal wear and tear on a 2 year old vehicle. I was initially told it was my responsibility to cover charge on new ones. Since the initial conversations with the dealership three weeks ago, there was a significant positive outcome that to be fair, must be detailed here to show good customer service in regards to the service at Barlow. Apparently, the rep and service manager agreed that after looking at photos of the corrosion on the parts that are not exposed to the elements , they should be replaced as GMC's responsibility and not my own. I was treated kind during this service and the service was done in a very timely manner. My only concern is I wish this would have been the outcome 3 and a half weeks ago. During this time, my family has been looking for different brand SUV. This search would have never been started if this was resolved at the first phone call. Overall , the repair was made and good customer service was received during this last visit and this need to be acknowledged. More

After owning a GMC Terrain for 2 years Please understand I am trying to be as accurate and fair as possible. This dealership's service department however did not give me the same respect. A Please understand I am trying to be as accurate and fair as possible. This dealership's service department however did not give me the same respect. After owning a GMC Terrain for 2 years we discovered corrosion on the arms/brackets that are responsible for holding the back hatch up. This is always inside of the vehicle and never exposed to the elements. When asked if this is covered under corrosion the dealership said this is "normal wear and tear." This was a obvious way for the dealership to get out of paying for item. My question is this: How is corrosion on the inside of a vehicle that is responsible for holding up a 100plus lb hatch "normal"???? I have never seen anything like this on any of my previous SUV's especially after just 2 years. It's a blatant lack of respect for what could have been a repeat customer. Then there is the danger factor, This gives way and fails it could fall on one of my children. Remember, these brackets are responsible for holding the back tailgate up. I promise after this situation I am on may way to look for a new vehicle from a different dealership. If I can I will post the new contract to prove this. I will do whatever I can to inform people about this. It's unreal. More

Service Department is worst ever Bought 3 vehicles from Barflow. Just spent over $5000 in repairs that took 5 weeks. I drop truck off for tires on Thursday, need truck for work S Bought 3 vehicles from Barflow. Just spent over $5000 in repairs that took 5 weeks. I drop truck off for tires on Thursday, need truck for work Sunday. Call Saturday afternoon - nil ever touched my truck or called to tell me. My 2005 GMC has been dealer maintained. It's a piece of junk. Service is horrible, no respect for my time or for repeat customers. This is my last GM vehicle. More