
Barlow Buick GMC
Woodbury, NJ
Is this your dealership?
Filter Reviews by Keyword
By Type
39 Reviews of Barlow Buick GMC
I brought my newer car in for an oil change and a battery. They changed the battery after a two hr wait. I noticed they scratched my door next to the handle! I was furious and drove off only to disco battery. They changed the battery after a two hr wait. I noticed they scratched my door next to the handle! I was furious and drove off only to discover they never even did the oil change!!!! The manager deleted it from my work order and when the mechanic informed her that the oil life was low , no bells went off in the managers head! I showed them the scratch and the managers ring matched the spot when she w to to open the door. She moved my car to the bays in the beginning. They compounded the scratch and took it back again for the oil change. Afterwards when I got home I decided to clean my car again and look for other scratches. I was in shock!! I saw that they crushed my car at all FOUR spots where the lift was improperly placed!!! How on earth did they not notice doing this!!! That kept it from me and let me drive off!!!!! The manager said the mechanic must have been in a hurry to do my oil change. Unbelievable. More
Matt Barlow is great to work with him and his staff I can not say enough good things about , came from a long time mopar guy from rams to Cummins to hellcat to scatpack and even a track hawk dodge customer s not say enough good things about , came from a long time mopar guy from rams to Cummins to hellcat to scatpack and even a track hawk dodge customer service at dealers suck ! Only good thing was fca that was it . Finally made a big change in my eyes to gmc/gm/Chevy and so far really happy thank u Matt and your team ! More
Awesome staff...kind and friendly...work is always done 100%... complete description of the work that is being done and car is left very clean 100%... complete description of the work that is being done and car is left very clean More
Great experience, quick deal, very professional staff. From the first step out of my car on the lot, to driving out in my new car - I was very pleased! From the first step out of my car on the lot, to driving out in my new car - I was very pleased! More
No sales mind games. It was a simple and easy process with no buying anxiety! John was great! Highly recommend! We communicated prior to coming in, the dealership knew we were trying to turn in our lease with no buying anxiety! John was great! Highly recommend! We communicated prior to coming in, the dealership knew we were trying to turn in our lease (we were running out of mileage and still had until November; why pay for a car you can’t use?) we looked at 2 models and set up a test drive for the Terrain. This vehicle is amazingly roomy. We test drove and loved every aspect of it. Our salesman was amazingly patient with choosing the model level and color! Our payment came in exactly as we calculated and discussed prior to coming in. This was the first time we bought a car and did not deal with the sales mind game. It was so simple and relaxing (even with the current situation of social distancing). So thank you John, John, and the whole Barlow GMC dealership for a great experience! More
Don't make promises that you have no intention of keeping. Stop lying to your customers 😡 you could have taken care of the easy things like rotating the tires and checking out why I keep loosing air keeping. Stop lying to your customers 😡 you could have taken care of the easy things like rotating the tires and checking out why I keep loosing air on tires that don't even have 10k miles on them and a simple oil change. Then you could have said that we will have to get you to come back when we get your parts in, but you didn't even order the parts. Very inconsiderate people! More
Extremely frendly! Our salesman was Vince, we have purchased many cars in the past and he is defiantly one of the best we have dealt with! From the beginning he told us Our salesman was Vince, we have purchased many cars in the past and he is defiantly one of the best we have dealt with! From the beginning he told us he was new to the dealership and might not know everything about the vehicles, but would make sure to get us all the information we wanted/needed. He never tried to pretend he knew it all! Everyone was very helpful and friendly!! Highly recommended! More
Everyone at Barlow Buick was very friendly. We had the easiest car buying experience by far with them. The vehicle purchased was for my husband and he loves his Lacrosse! The financing was also hassle fre easiest car buying experience by far with them. The vehicle purchased was for my husband and he loves his Lacrosse! The financing was also hassle free. Mr Barlow happened to be around and was very friendly as well. We highly recommend them to anyone looking for a new car! More
I stopped into this dealership looking for a vehicle for my elderly mother. I did not want to subject her to the high pressure sales pitches that some places can give. My salesman's name was Hank and he was my elderly mother. I did not want to subject her to the high pressure sales pitches that some places can give. My salesman's name was Hank and he was really nice--too nice i thought at first. Then i figured out that I was going to be his first sale. I found a car that I thought my mother would like, and took it for a test drive to get her. My mom fell in love with it at first sight, and we picked up my brother too. When we got back to the dealership, my brother and I told them what we were willing to pay, that we wanted an extended warranty, and that if they could not meet our needs we would go elsewhere to buy the same car. It turned out that the "walk out the door" price including tax, tags, and a 3 yr warranty with $0 deductible was LESS than what we originally wanted to spend! She paid cash and was soooo happy to drive her car away. That was about 6 months ago, and everyday my mother calls me and says "I know you're getting tired of hearing this, but I just love my car!" If you get the chance to go there, tell Hank his first sale sent you! More