Barlow Buick GMC

I had a very disappointing and frustrating experience with the service department at Barlow Woodbury, NJ I brought in my 2018 Buick Encore with a temperature issue and check engine light. I was initia with the service department at Barlow Woodbury, NJ I brought in my 2018 Buick Encore with a temperature issue and check engine light. I was initially quoted around $800–$900 for repairs, which I reluctantly agreed to. When I picked up the car, I was charged $977  and the car was STILL not running properly, with the check engine light still on. This was never communicated to me before pickup. I had to bring the car back again, and after keeping it for several more days, I was told a new issue (camshaft) was found and that it would be “around $400,” with labor supposedly waived. At no point was I clearly told the full updated total or asked to approve a revised estimate. When I arrived to pick up my car, I was shocked to be handed a bill for $1,646. I was told I had “approved it,” which is completely untrue. After arguing for 20 minutes, they reduced it slightly, but I still ended up paying about $1,300 total. On top of that, I was pushed to purchase additional items like wipers, spark plugs, and even received an oil change I did not need.  This experience felt dishonest and disorganized. There was a complete lack of transparency, poor communication, and I never felt like I was given clear choices or accurate pricing before work was done. I understand repairs cost money but no one should be hit with hundreds of dollars in unexpected charges without clear approval. I will not be returning and would not recommend this service department to  others.  More

Always - polite and pleasant-Service was great and computer update installed .service desk was great computer update installed .service desk was great More

John LaSala found the vehicle we were looking for. Great personality! Great salesman! Great price! Great personality! Great salesman! Great price! More

Great Service . Great mechanics . Honest dealership . Work always done right . I highly recommend this dealership . Great mechanics . Honest dealership . Work always done right . I highly recommend this dealership . More

John, Jeff and Gary were 100% professional, helpful and answered all of my question during the purchase of my 2025 GMC Canyon. Overall, this has probably been my easiest vehicle purchase. Family owned deal answered all of my question during the purchase of my 2025 GMC Canyon. Overall, this has probably been my easiest vehicle purchase. Family owned dealership and they treated me as family. More

Everyone was great from start to finish. I was pleasantly surprised how easy it was to get into our new vehicle. I was pleasantly surprised how easy it was to get into our new vehicle. More

My husband and I have dealt with Barlow Buick in Woodbury for our whole married life and I believe he dealt with them before that. I will continue to deal with them as long as they maintain the high quality for our whole married life and I believe he dealt with them before that. I will continue to deal with them as long as they maintain the high quality of work that we have known all these years. Thank you Barlow for your continued wonderful service. More

Always friendly quick and helpful we have been going there many years Matt is the best treats us like family there many years Matt is the best treats us like family More

John and the staff were very courteous and attentive. Dealership had a lot of options to choose from and John helped me find the auto that fit my budget and current needs. Dealership was very neat and cl Dealership had a lot of options to choose from and John helped me find the auto that fit my budget and current needs. Dealership was very neat and clean. Have not used the service dept yet, but will in the future. Like that they are local for me. More

Great Service; Friendly efficient Staff. Know how to take care of customers. My 4th vechile from them. Know how to take care of customers. My 4th vechile from them. More