Barlow Buick GMC

Situation rectified My last review for Barlow was a negative one due to the dealership claiming corroded tailgate/hatch struts that are internal, is normal wear and tear My last review for Barlow was a negative one due to the dealership claiming corroded tailgate/hatch struts that are internal, is normal wear and tear on a 2 year old vehicle. I was initially told it was my responsibility to cover charge on new ones. Since the initial conversations with the dealership three weeks ago, there was a significant positive outcome that to be fair, must be detailed here to show good customer service in regards to the service at Barlow. Apparently, the rep and service manager agreed that after looking at photos of the corrosion on the parts that are not exposed to the elements , they should be replaced as GMC's responsibility and not my own. I was treated kind during this service and the service was done in a very timely manner. My only concern is I wish this would have been the outcome 3 and a half weeks ago. During this time, my family has been looking for different brand SUV. This search would have never been started if this was resolved at the first phone call. Overall , the repair was made and good customer service was received during this last visit and this need to be acknowledged. More

After owning a GMC Terrain for 2 years Please understand I am trying to be as accurate and fair as possible. This dealership's service department however did not give me the same respect. A Please understand I am trying to be as accurate and fair as possible. This dealership's service department however did not give me the same respect. After owning a GMC Terrain for 2 years we discovered corrosion on the arms/brackets that are responsible for holding the back hatch up. This is always inside of the vehicle and never exposed to the elements. When asked if this is covered under corrosion the dealership said this is "normal wear and tear." This was a obvious way for the dealership to get out of paying for item. My question is this: How is corrosion on the inside of a vehicle that is responsible for holding up a 100plus lb hatch "normal"???? I have never seen anything like this on any of my previous SUV's especially after just 2 years. It's a blatant lack of respect for what could have been a repeat customer. Then there is the danger factor, This gives way and fails it could fall on one of my children. Remember, these brackets are responsible for holding the back tailgate up. I promise after this situation I am on may way to look for a new vehicle from a different dealership. If I can I will post the new contract to prove this. I will do whatever I can to inform people about this. It's unreal. More

Best car-buying experience. I did a lot of homework before making the decision to purchase my new 2016 GMC Terrain SLT and I had very high expectations for what I wanted to buy. I did a lot of homework before making the decision to purchase my new 2016 GMC Terrain SLT and I had very high expectations for what I wanted to buy. When I arrived at Barlow, everyone was extremely welcoming. The manager, Zach, greeted me and personally introduced me to Sean in sales. Sean actually owns a GMC Terrain and was able to give me great insight. I had the complete opposite experience at the other dealerships I visited. After taking a look at the vehicle, I worked with Sean to find the exact vehicle that I wanted. Barlow did not have the exact vehicle on the lot, but was very willing to find one up to 300 miles away. I showed Sean the lowest prices I was able to find at other dealerships (and online) and he and Zach were able to get me an even better deal. They also got me better financing rates and offered me a very fair amount for my trade-in which sealed the deal for me. Two days later, they had my new Terrain ready for pick-up and it was beautiful. Sean worked with me in advance to get some details to make the paperwork go very quickly. I had the keys in my hand in a flash. Before leaving, Sean gave me an insightful tour of all of the handy features before sending me off with a huge smile on my face. I could not have asked for a better car-buying experience. More

Jamie Goshorn Manahawkin NJ Barlow This is the 3rd vehicle that I had leased . I have had the pleasure of dealing with Jamie Goshorn on all my leases. He has made the transaction simpl This is the 3rd vehicle that I had leased . I have had the pleasure of dealing with Jamie Goshorn on all my leases. He has made the transaction simple and pleasurable. As far as Jamie I find him to be professional, courteous, and sincere. I have had question even months after I leased my cars and I would call and he would always get back to me and help in any way that he can. I would highly pass his name on to my friends and family. Thank you for your time in reading my comments Best Regards Vincent LoCascio More

Great experience This is the third vehicle that I leased through Barlow. My salesman Jamie Goshorn was a pleasure to deal with and made my leasing experience an easy p This is the third vehicle that I leased through Barlow. My salesman Jamie Goshorn was a pleasure to deal with and made my leasing experience an easy process. I was in and out in a remarkably short amount of time. Jamie was very accommodating, knowledgeable and energetic. I would highly recommend both Jamie and Barlow and will continue to lease from them. Bob Gers More

good car good price broken promises happy with lacrosse price was fine after deal was cemented Matt Sullivan promised to pinstripe the car for free that was in oct of 14 ,many phone call happy with lacrosse price was fine after deal was cemented Matt Sullivan promised to pinstripe the car for free that was in oct of 14 ,many phone calls no results. Recently talked to Zack the manager same promise same results. Why would any buis do this .the deal was already set if they never made the phony offer I would have been happy with the process. Now I want to tell the world that they are not the best More

Service Department is worst ever Bought 3 vehicles from Barflow. Just spent over $5000 in repairs that took 5 weeks. I drop truck off for tires on Thursday, need truck for work S Bought 3 vehicles from Barflow. Just spent over $5000 in repairs that took 5 weeks. I drop truck off for tires on Thursday, need truck for work Sunday. Call Saturday afternoon - nil ever touched my truck or called to tell me. My 2005 GMC has been dealer maintained. It's a piece of junk. Service is horrible, no respect for my time or for repeat customers. This is my last GM vehicle. More

There is NOBODY like Jamie!! We went back to Barlow for our latest vehicle because of Jamie Goshorn. He makes car shopping easy and fun. He truly listens to what you need and wa We went back to Barlow for our latest vehicle because of Jamie Goshorn. He makes car shopping easy and fun. He truly listens to what you need and want and then makes a recommendation based on what will buit suit your lifestyle and family. Jamie is thoughtful in everything he does. He made sure my kids were entertained and happy and even shared his pizza with them. My son says Jamie is "one cool dude" and my daughter says he is "extra sweet". I couldn't praise him more. He is the best car salesman out there because he is truly customer focused. I will continue to purchase my vehicles (this is now my third) because he actually makes car buying a pleasant experience. Thanks so much Jamie for all you do!! More

This dealership and employee are very easy to deal with. We called and gave what we were looking for and both purchases were met with what we wanted. We will be back in the fall to purchase another vehic We called and gave what we were looking for and both purchases were met with what we wanted. We will be back in the fall to purchase another vehicle. More

Best experience. Everything was ready for me. All I had to do was sign papers and away I went. Jamie Goshorn made sure everything was in order for the day I took the car home. to do was sign papers and away I went. Jamie Goshorn made sure everything was in order for the day I took the car home. More