Barker Buick GMC

Great Service! Was called by dealer about service needed and appointment was scheduled. Reception upon arrival was prompt and friendly. Was called when service was c Was called by dealer about service needed and appointment was scheduled. Reception upon arrival was prompt and friendly. Was called when service was completed and it was before estimated time. More

Quality Service Brought my other vehicle in for service. 2016 Jeep and received the same quality service as my 2018 GMC truck. Great people at Barker, fantastic!!! Brought my other vehicle in for service. 2016 Jeep and received the same quality service as my 2018 GMC truck. Great people at Barker, fantastic!!! More

Tire repair My GMC vehicles tires were not in stock at a GMC service center?!?!? This of course was not noticed until after the fact that they knew my car was co My GMC vehicles tires were not in stock at a GMC service center?!?!? This of course was not noticed until after the fact that they knew my car was coming in for a tire repair and my husband brought it in to be fixed. He waited 30 minutes for them to tell him they couldn't patch it, which I told them they wouldn't be able to because it was a huge bolt in my tire. I had to go back the next day to get it fixed. Ridiculous! I live 45 minutes away, wasted time, gas, and breath. It's not so much the people, it's the lack of communication. More

Disappointed Experience In the past I had great experiences with the service department. Upon buying a New Encore I figured I could rely on the same great experience in the s In the past I had great experiences with the service department. Upon buying a New Encore I figured I could rely on the same great experience in the service department. I recently had to bring my 2 year old Encore in for making some unusual noise it should not have been making. I informed my service advisor what the noise sounded like and where it seemed to be coming from. To be updated on my car I had to contact my service advisor. He was supposed to check on my car and get back with me but when I hadn't heard from him by 5:00 I called back he had left for the weekend. Another advisor was kind enough to check on my car and let me know what was going on. The car was there for a week and a half during that time my service advisor seemed to not care about good customer service or communication. The repair to my car by the service department was great. They found the problem and fixed it. They did their job and I'm please with that. But the experience with my service advisor was less than satisfactory. The advisor that stepped in to help out was great. She was very helpful and professional. More

Great dealership! It is evident that customer service and satisfaction is a priority! Every was friendly and helpful. All my questions were answered and I drove awa It is evident that customer service and satisfaction is a priority! Every was friendly and helpful. All my questions were answered and I drove away with a new car!!! More

2016 GMC Acadia I bought a new 2016 GMC Acadia from Barker GMC and I love it and also the outstanding service department they have there it easy to bring you vihicle I bought a new 2016 GMC Acadia from Barker GMC and I love it and also the outstanding service department they have there it easy to bring you vihicle in for service and wait in a comfortable waiting room or get a ride home or to work and thank you Courtney Miller for a pleasurable sailes experience look forward to doing business with you in the future More

Best Service Center Around! Everytime I go I am welcomed by name and friendly smiles! Jacob, Candace, Chantelle and Randy are always so helpful and make sure my needs are met to Everytime I go I am welcomed by name and friendly smiles! Jacob, Candace, Chantelle and Randy are always so helpful and make sure my needs are met to the fullest ! More

Great Job!! Thank You!! for a easy process on purchasing a new car. Our new Buick Enclave is just what we wanted. The Barker Buick GMC Staff did a Great Job!! Thank You!! for a easy process on purchasing a new car. Our new Buick Enclave is just what we wanted. The Barker Buick GMC Staff did a Great Job!! More

Very satified with Peter Williams overall expertise! I just purchased my new 2018 Buick Encore from Barker GMC dealership. So far I love it, I haven't had too much time figuring out, let alone driving I just purchased my new 2018 Buick Encore from Barker GMC dealership. So far I love it, I haven't had too much time figuring out, let alone driving it much yet to give you a total & completely honest review. However, so far in the last week I love the vehicle & looking forward to becoming more familiar with how it operates. I can say that the overall experience I had with Peter Williams & the finance dept was top notch! Enjoyed every moment of the negotiation process!!! All the employees treated me with respect, professionalism, & Integrity. More

This was a terrible experience. I recently brought my Buick for a checkup and everything was fine. Shortly thereafter, my battery was DEAD!!! I called the dealership and nobody both I recently brought my Buick for a checkup and everything was fine. Shortly thereafter, my battery was DEAD!!! I called the dealership and nobody bothered to let me know my car was still under warranty. When I spoke to the rep on the phone he was very condescending, comparing a battery to a kitchen appliance. Only after my dad called did they say my car was still under warranty. I was greeted by the person I spoke to on the phone who left me standing at the counter without helping me. After a few minutes, a very nice man did help me. Checking the battery took much longer than is usual. I think they were punishing me. When checking out, the person was not even in her office, she was talking to the man in the office next door to hers. I had to ask them if someone was actually checking people out. Despite the service manager knowing the problems I had on the phone and over the Internet, he made no attempts to speak to me during the lengthy time I was there. I am extremely displeasedm More