Barker Buick GMC

I can’t say enough about how amazing Gay is as a Service Adviser at Barker. Every single time I come in, she goes above and beyond to make sure everything is taken care of. Her attention to detail, communic Adviser at Barker. Every single time I come in, she goes above and beyond to make sure everything is taken care of. Her attention to detail, communication, and genuine care for her customers make every experience stress-free and enjoyable. Gay treats every customer like family — she’s honest, professional, and always smiling no matter how busy she is. She keeps me informed every step of the way and makes sure I fully understand what’s being done. It’s clear she takes pride in her work, and it shows in the level of service she provides. People like Gay are the reason customers keep coming back. Barker is lucky to have someone with her dedication and heart on their team! More

I scheduled an appointment through the GMC app (as heavily promoted by GMC through sales, posters, and phone messages) for an oil change and multipoint inspection. My confirmed appointment was for 8:0 heavily promoted by GMC through sales, posters, and phone messages) for an oil change and multipoint inspection. My confirmed appointment was for 8:00 AM, and I arrived early at 7:45 AM. Upon arrival, the service advisor could not locate my appointment in the system, even after I showed her the confirmation within the app. She advised to never book an appointment online or through the app, as there are always reoccurring issues. She took my information manually and checked me in. There were no other vehicles in the pull-up area or waiting customers inside at that time. As time passed, a few others arrived and were also waiting. By 9:30 AM, an elderly couple who had been there since 8:00 AM inquired about their vehicle and were told it had not yet been started. Frustrated, they decided to leave. At 10:15 AM, after nearly three hours of waiting with no visible progress and no one checking out at the counter, I asked about my vehicle and was told it also hadn’t been started. At that point, I decided to take my truck and leave as well. What made this experience even more disappointing was the lack of concern or communication from the service manager. A manger never came out to update or apologize to any of us waiting, even after multiple customers left due to delays. A service advisor did come out and say they were "accidentally overbooked" at one point in passing. However I question that as there was literally not ONE person who checked-out from 7:45am -10:15am, nor were their any phone calls made to anyone advising their vehicles were finished. The lack of being respectful of customers time is disheartening, as making appointments should ensure smooth flow and operations to stay on time and keep customers satisfied. I used to be a consistent Barker GMC customer but had switched to Dantin Chevrolet years ago due to similar issues. Dantin has always provided quick, efficient service. I decided to give Barker GMC another try today, but after this experience, I will not be returning or recommending their service department to anyone. More

I have purchased 7 new vehicles in the last 10 yrs. ( From the Receptionist ( Claudine) to the service advisors , to the salesman ( Lemar) to sales manager (Jerry) to the general manager( Keith) to the ( From the Receptionist ( Claudine) to the service advisors , to the salesman ( Lemar) to sales manager (Jerry) to the general manager( Keith) to the owner(Mike Barker) they have been professional and willing to make every deal happen. I recommend this dealership to anyone from any state. Thank you. More

Barker made it easy. I knew the car I wanted, I just needed assistance with getting my note to the right price. The staff was courteous, knowledgeable, and treated me lik I knew the car I wanted, I just needed assistance with getting my note to the right price. The staff was courteous, knowledgeable, and treated me like a queen. The dealership was well staffed, clean, and welcoming. Fantastic experience! More

Barker dealership was very friendly and made our car buying experience easy. I would recommend them to anyone. buying experience easy. I would recommend them to anyone. More

We had a great experience buying my new Buick. Chris was very helpful and knowledgable. Chris was very helpful and knowledgable. More

Had an excellent experience at Barker GMC. Everyone was extremely friendly and helpful, and my sales associate was very thorough and professional. Everyone was extremely friendly and helpful, and my sales associate was very thorough and professional. More

Had an issue with the front exhaust on my 2023 Enclave. Took it in to the dealership without an appointment on Friday. Shontelle checked my vehicle in and work started on the same day. Parts were ordered a Took it in to the dealership without an appointment on Friday. Shontelle checked my vehicle in and work started on the same day. Parts were ordered and vehicle was finished on Tuesday. She also inquired if GM or LDS would cover the repairs since there were past issues with this but her attempt was not successful. I appreciate the service and friendly staff at Barker service they are always attentive to my needs. More

I had a GMC Texas Edition and in less than a year the driver side ball joint failed. I ate the cost to have it repaired. When I got it back that day they failed to tighten the lug nuts and it broke multi driver side ball joint failed. I ate the cost to have it repaired. When I got it back that day they failed to tighten the lug nuts and it broke multiple lug bolts. When I brought the truck in that day to have the lug bolts repaired they told me it was my responsibility to retighten all lug nuts, so again I ate the cost of those repairs also. Within a month of having my truck back, the passenger side ball joint failed. Instead of working with me and seeing if they had faulty ball joints on my truck they told me this was my fault. For a truck that was less than a year old I really expected a better quality. For the service department and costumer service this was the worst experience that I have dealt with. Since this time I have bought 2 GMC trucks from a different dealership and will not buy from Barker until they make this right. More

Always friendly and willing to help, listens to your concerns and not just looking for the next sale concerns and not just looking for the next sale More