Barker Buick GMC Cadillac - Service Center

Selling cars that needed work! Brakes were low and thumps . The sales manager was not willing to help me to get it resolved. I will never buy a vehicle at Barker again😡 . The sales manager was not willing to help me to get it resolved. I will never buy a vehicle at Barker again😡 More

I had a fabulous experience at Barker Buick GMC Cadillac. The service techs were polite and professional. When I was walking to the customer lounge the shuttle driver asked if I would like a cup of coffee! W The service techs were polite and professional. When I was walking to the customer lounge the shuttle driver asked if I would like a cup of coffee! When I said that would be nice he put on a pair of gloves and got a cup for me. That is excellent customer service! More

They are always friendly and efficient. They always remember my name. The waiting area is clean and welcoming with plenty of coffee available. Excellent customer service. remember my name. The waiting area is clean and welcoming with plenty of coffee available. Excellent customer service. More

I went in for routine maintenance and the experience was great as usual. I was greeted promptly and they were ready to take the vehicle. During the inspection they found that another item needed service and great as usual. I was greeted promptly and they were ready to take the vehicle. During the inspection they found that another item needed service and showed it to me and then told me they could take care of it or that I could do it on my own. There was no pressure and they were not at all pushy. More

My service was performed as requested. In addition he answered another question about steering performance by printing information about the issue. The sales staff member also answered a question regard answered another question about steering performance by printing information about the issue. The sales staff member also answered a question regarding OnStar. More

Sales: 5 Star. Service: Leaves much to be desired. Jon Reed is a 5 star, above and beyond sales person. He has taken care of us from day one and is not afraid to make sure the work gets done. He is alw Jon Reed is a 5 star, above and beyond sales person. He has taken care of us from day one and is not afraid to make sure the work gets done. He is always open with communication and will check with the service department to make sure that all of my work is being done. Jon is everything you want in a sales person and then some. My issue comes from the actual service department. We dealt with Rick, who is nice enough and can get the work done. However, you could tell that he is overwhelmed. He had no communication with us and put our vehicle off for a few days which made it take longer than we were told it would. If there had been more communication about the wait the service would have rated higher for us. At the moment, however, they are pushing to get a 3. More

Appraisal of 2012 AWD GMC Terrain. My KBB price garuntee was quoted at 8400 dollars cash value. This dealership reached out to me to buy my vehicle. So I went there and had it appraised My KBB price garuntee was quoted at 8400 dollars cash value. This dealership reached out to me to buy my vehicle. So I went there and had it appraised by a Mr Meads, he test drove it and claimed that although the power steering rack was ok now it will have to be replaced in the future. This knocking the price down nearly 2400 dollars. I researched cost of one, 186 dollars. This is a very dishonest dealership and would not buy anything from them. I wasted a trip out there upon their request. Thanks wasting my gas money! More

Jon Reed is the best salesman ever!!! I live and work about 40 minutes away from Bloomington. I found out there was a recall on my car so Jon drove to my job and picked up my car, took my I live and work about 40 minutes away from Bloomington. I found out there was a recall on my car so Jon drove to my job and picked up my car, took my car to Bloomington to fix and change the oil then brought my car back before I got off work. He is all about customer service. Highly recommend him if you're in the market. More

Seatbelt repair My passenger side front seat seatbelt was locked around the headrest of the seat and we we're going to have to leave the car to be fixed but when Jon My passenger side front seat seatbelt was locked around the headrest of the seat and we we're going to have to leave the car to be fixed but when Jon Reed came by to pick it up he was able to fix it right in my driveway which was awesome! Super customer service!! More

Customer Service Thank you, Jon Reed, for going above and beyond in customer service when my Cadillac SRX required time in the dealership. Your assistance made fittin Thank you, Jon Reed, for going above and beyond in customer service when my Cadillac SRX required time in the dealership. Your assistance made fitting this work into my already hectic schedule far easier and it’s much appreciated!!! Also to Nick Smith for the quick access for a second service appointment! More