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Barker Buick GMC Cadillac - Service Center

Bloomington, IL

4.7
518 Reviews

518 Reviews of Barker Buick GMC Cadillac - Service Center

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September 27, 2021

It s always a pleasant experience to bring my car in for service, they are professional and curitous. The shuttle is also great the driver was very friendly and safe. More

by rvozzella0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Barker Buick GMC Cadillac responded

Hi, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you, and have a fantastic day!

September 26, 2021

They are the best. I appreciate that they are professional as well as personable. They always listen to my concerns and provide swift response. More

by PEGGYANNMILTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Barker Buick GMC Cadillac responded

We appreciate your positive review about your recent experience with us! Thank you for choosing Barker Motor Company and we hope to see you again.

September 23, 2021

Brian and Lacey are AWESOME! Above and beyond customer service always! Service people rock too making sure all us in working order! More

by MP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Thilmony
Sep 27, 2021 -

Barker Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2021

Oil change and rotation out on 45 minutes. Thanks to the working class to make this possible. More

by mjboylan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lacey Thilmony
Sep 24, 2021 -

Barker Buick GMC Cadillac responded

Hi. We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

September 14, 2021

Over the top quality and care here. Highly suggest them for any repairs. Everyone is very helpful. More

by justin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete
Sep 15, 2021 -

Barker Buick GMC Cadillac responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 08, 2021

Prompt and friendly service. Explained what needed to be done and why. Bill gave me a price and it seemed reasonable. They called when they had questions. Work was finished when they said it would be. More

by Neal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Shoemaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Thilmony
Sep 09, 2021 -

Barker Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Barker Motor Company! We sincerely value your business and look forward to your next visit!

August 24, 2021

Always find the staff at Barker's to be helpful, competent, knowledgeable, and friendly. It is a pleasure to work with them. Appreciate their good humor. More

by hdaughenb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Thilmony
Aug 25, 2021 -

Barker Buick GMC Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you for choosing Barker Motor Company and we hope to see you again.

August 23, 2021

Very expensive. Diag fee doesn't get taken off when we decided to go with the service. Diag fee should only be a diag fee not a standard fee either way. More

by Mcneeselaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Shoemaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Barker Buick GMC Cadillac responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to our Service Department at your earliest convenience so we may further assist you in working towards a resolution. Barker Motor Company (309) 663-4391

Aug 24, 2021 -

Mcneeselaw responded

I dont think there is a viable resolution. Bill did a great job. He gave me a 31 dollar discount which i greatly appreciate. Nevertheless i just disgree with the diagnostic fee still being applied after i chose to go with the service. If i had chose to not go with the service then by all means charge me the diag fee. The purpose of a diagnostic fee is for the techs to diagnose the issue or problem. Once they find the problem they get paid for labor. Just my opinion. I still got my car fixed and its working fine at the moment. Once again..Bill was awesome!

August 22, 2021

I am always happy with service experiences! All staff goes above and beyond to make sure I feel welcome and that I am highly satisfied when I leave. More

by melpo82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Shoemaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Thilmony
Aug 23, 2021 -

Barker Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Barker Motor Company and we hope to see you again soon! We hope you have a great day!

August 18, 2021

My car was towed to Barker’s so I did not see them personally. My battery died at the grocery store, it was jumped started and I got home, my grandson purchased a new battery and installed it. Next More

by ESWOPE410@yahoo.com
Price
Recommend Dealer
Yes
Employees Worked With
Bill Shoemaker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Barker Buick GMC Cadillac responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (309) 663-4391 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

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