Barker Buick GMC Cadillac - Service Center
Bloomington, IL
518 Reviews of Barker Buick GMC Cadillac - Service Center
Our first and only experience with Barker did not go well. 30 minutes after purchasing a used car from them we had an issue. Immediately we called the sales person we purchased the car from. Knowing we well. 30 minutes after purchasing a used car from them we had an issue. Immediately we called the sales person we purchased the car from. Knowing we were told there was no warranty or guarantee we hoped they would take care of the issue. The sales person told us his boss said we needed to “get the vehicle back to them”. That’s when things did not go so well. Their service area told us it would cost around $800 to fix the problem and we would have to pay for half of it. After checking other places, I found to fix the issue would be between $3-$400; so it was very obvious we would be paying the full cost of the repair. The sales person was great to work with, but his sales boss who made the decision thinks customers are naïve. His sales boss needs to take a look at how he deals with customers. Can’t say much for the buying experience at this Barker place. … interesting that I noticed they always respond to online reviews by telling you to call them to discuss the problem. Obviously, they don’t want the public to see their response in writing. More
I was very pleased with the service of my truck. The handled everything timely and had no issues. The handled everything timely and had no issues. More
He is very pleasant and friendly. All paper work was ready and available when we arrived. All paper work was ready and available when we arrived. More
Brian Brown was easy to work with and he made the process move smoothly. We were pleased with our experience. move smoothly. We were pleased with our experience. More
friendly good service. would purchase another car from them. explained everything I needed to know about the car. would purchase another car from them. explained everything I needed to know about the car. More
Brian was great. I really like working and talking with him. I am disappointed in Barker's though about the coupon for the oil change and tire rotation. It saved m I really like working and talking with him. I am disappointed in Barker's though about the coupon for the oil change and tire rotation. It saved me 10 cents. That seems to me to be a bit fraudulent. You should not send out worthless coupons that mislead your customers just to get their business. More
Brian Eden is very knowledgeable and gives us the BEST service! We will continue to have our cars serviced at Barkers with Brian! service! We will continue to have our cars serviced at Barkers with Brian! More