Barber Ford

The vehicle I just purchased was used and had some issues that they said would only be a few days to fix. It took 2 weeks to complete. Then when the vehicle was delivered to me it was filthy on the inside. H that they said would only be a few days to fix. It took 2 weeks to complete. Then when the vehicle was delivered to me it was filthy on the inside. How do you not turn over a vehicle in the best possible condition to a customer that just spent thousands of dollars with you. Then when I get it there is a crack in the sunroof. Still haven't heard from the guy I'm told is the owner because he was out sick. The service and communication about the service was completely unprofessional and not at all focused on delivering a product or experience the customer would want to share in a positive way. Really sad since I love the vehicle I picked out and drove over an hour and half to see and purchase. More

Easy to deal with We just came in to test drive a used Escape to get an idea of what brand of SUV we wanted. They had just gotten in an off lease vehicle that was exac We just came in to test drive a used Escape to get an idea of what brand of SUV we wanted. They had just gotten in an off lease vehicle that was exactly what we wanted. The only 2 negatives were that they pushed the safety package that we felt was not needed, and when the car was serviced for CPO they did not check the tires and the pressure was between 7 and 10 # low. Hope they did not miss anything else. We paid more than what we had anticipated but this vehicle was worth it. More

Service was for an extended warranty fix for the drivers door sensor. Barber Ford had serviced my car on a previous occasion and familiar with it. They have always been courteous and efficient. door sensor. Barber Ford had serviced my car on a previous occasion and familiar with it. They have always been courteous and efficient. More

I’m on my 3rd Escape that I have leased through Kyle at Barber Ford . Kyle and the others at the dealership helped me through the paperwork, set me up on Ford Pass, and explain all the new gadgets in the E Barber Ford . Kyle and the others at the dealership helped me through the paperwork, set me up on Ford Pass, and explain all the new gadgets in the Escape. If you’re looking for a new Ford, I would recommend Barber Ford Thank you, Jerry D More

Service Visit Very welcoming Service Department at Barber. A part needed to be ordered, they kept me apprised of the progress and notified me when the part arrived Very welcoming Service Department at Barber. A part needed to be ordered, they kept me apprised of the progress and notified me when the part arrived. It was installed quickly. Couldn't be happier. More

Quick Fix Arranged to have my car towed in to Barber, within 3hrs, they called me advising it was fixed and ready to picked up, quick/simple! Arranged to have my car towed in to Barber, within 3hrs, they called me advising it was fixed and ready to picked up, quick/simple! More

Service team always friendly and check out person always customer friendly as well. The Ford team always willing to help Good job team keep up good work. customer friendly as well. The Ford team always willing to help Good job team keep up good work. More

Good Samitans My truck was having sparodic issues - normally those are the hard ones to diagnose. While in Holland the other day, the issue was occuring, so I stopp My truck was having sparodic issues - normally those are the hard ones to diagnose. While in Holland the other day, the issue was occuring, so I stopped at the dealership. The service advisor, Jake, got one the technicians, Russ to ride with me. Russ diagnosed the problem and Jake got my truck in right then and had it fixed the next morning since I had to travel to Ludington. A courtesy driver, Vern, drove me home to Grand Haven and John picked me up the next morning. Both Vern and John were really shining examples of customer service. Barber Ford is the best dealership I have ever worked with and would recommend them to anyone.THEY ARE THE BEST!! More

Service on my F-150 truck I leased a brand new F-150 (2019) from Barber Ford and Matt Bol was my salesman. I have purchased a truck before from Matt. Got a great lease on the n I leased a brand new F-150 (2019) from Barber Ford and Matt Bol was my salesman. I have purchased a truck before from Matt. Got a great lease on the new truck. It was time for my first oil change and I made an appointment with Daron Martinez. I have worked with Daron since I bought my first truck in 2010. He's a great service advisor to work with. Daron always makes sure that you're satisficed. More

Ford Recall The experience a Barber Ford is always excellent, I can drop the car off, they take me to work and pick me up when ready. The experience a Barber Ford is always excellent, I can drop the car off, they take me to work and pick me up when ready. More