Banner Ford

$1273. 99 That's the amount that I was overcharged for a service by Jason in the service department. I paid over the phone because they were closing befor 99 That's the amount that I was overcharged for a service by Jason in the service department. I paid over the phone because they were closing before I could get there. So I gave my card information. They didn't tell me the price has changed or offer any information about it. When I got the alert showing the charge went through I saw the overcharged amount I made contact and suddenly they had a price increase on labor that I was never told about and that's why it shot up. This was after two weeks of trying to resolve the issue and being patient. Even with the increase in labor I was not informed about they still over charged by several hundred dollars. Nevermind the fact that I was told this was a two day job and they kept the truck for over 2 weeks. That increase in labor shouldn't have even been an issue had they delivered on time. Also Last time I checked if there are changes especially with labor rates mid job that is to shared with the customer and generally you are not raising the rate mid job buy target on all future jobs after a certain date. That is extremely shady business. The bottom line is they will lie to you and ghost you when they can't make up any more excuses for ripping you off. beware of these practices aimed to legally rob you. I had given a five star review in the past with Rachel. Rachel is still awesome in my book but I can not maintain a 5 star review after being robbed on this job. An agreed upon price of exactly that and it was not honored. More

Ivan Lopez was the most incredible salesman I have ever worked with. He ensured we knew what we were getting into before we drove 2 hours to purchase our vehicle. He truly treated us like family and we lef worked with. He ensured we knew what we were getting into before we drove 2 hours to purchase our vehicle. He truly treated us like family and we left there knowing he really took care of us. By far the best experience buying a car. We will be a lifetime customer with Ivan Lopez! Thank you for all of your efforts Ivan! More

Thy where polite before sale once thy make the sale. Thy treat you like crape and try to charge you twice for a part you already payed for two days earlier.there the most unorganized ford dealer I have Thy treat you like crape and try to charge you twice for a part you already payed for two days earlier.there the most unorganized ford dealer I have ever experienced.don’t wast your time with theses clowns go to BILLHOOD More

Been very informative, helpful and wonderful. While i haven't made a purchase yet I can already tell they are type of dealership id like to purchase from While i haven't made a purchase yet I can already tell they are type of dealership id like to purchase from More

1 star is too much for this dealership. Salespeople are fine, but management is pushy and down right rude and disrespectful. You should treat past/returning customers much better. Wouldn’t buy a car from t fine, but management is pushy and down right rude and disrespectful. You should treat past/returning customers much better. Wouldn’t buy a car from this dealership again. The service department is junk too. Banner you should treat a customers car like it’s yours. Tired of dents in my ride so stopped bringing it here for service. Luckily another Ford dealership had a Shelby I was looking for and bought it painlessly from them. More

Service department disaster. Brought my F150 in for repairs and maintenance last month. Brakes, oil and transmission fluids and a burned oil odor in the ventilation system. They told me it was valve co repairs and maintenance last month. Brakes, oil and transmission fluids and a burned oil odor in the ventilation system. They told me it was valve cover gasket that was leaking. After shearing off a bolt they broke an extractor tool when making the repairs. This required me to purchase new valve covers as the bolts were part of the assembly. They also replaced brake pads on the rear wheels. After 9 days in the shop I was hit with a $2200 invoice after explaining the dilemma to the service manager he knocked it down to $1700. I now noticed an oil leak and the oil smell remaining in the ventilation system and the repaired brakes squealing. Brought it back last week and they couldn’t diagnose the brakes and said the dip stick sleeve was leaking on the exhaust manifold. After several complaints and keeping my truck an additional 3 days they repaired the brake squeaking and replaced the dip stick sleeve. Perhaps that was the root of my oil smelling demise and the valve cover gaskets didn’t need replacement. Never have I seen such poor craftsmanship and management of a service department. I have learned a great lesson from this catastrophe. More

DO NOT trust this organization. Called 5/10/21 evening, confirmed the online price of a truck with Les Dodd, he confirmed it but wanted to check with his sales manager AJ DeLaneuville. The next day they s confirmed the online price of a truck with Les Dodd, he confirmed it but wanted to check with his sales manager AJ DeLaneuville. The next day they sent me a quote for $4,329 more than what was online. And now the online price has increased, overnight while I waited on a written quote to confirm what both I and Les saw online. This truck had been priced online the same for 2 months, and then changes overnight when I call about it. And then the quote they sent me is still higher than the online price today. They are trying to add in "additional equipment" above the MSRP. Attached are photos showing the the bait and switch scam. The integrity of this entire organization is at question given these tactics. Steer clear. More

Proud of THEIR vehicles. I bought 2021 F250. They refused to budge off sticker a penny and told me if I was buying an 80k$ vehicle I shouldn’t haggle over a few thousand dollars. To make matters worse.....th to budge off sticker a penny and told me if I was buying an 80k$ vehicle I shouldn’t haggle over a few thousand dollars. To make matters worse.....they gave me 14500 for my trade in then posted my vehicle for 22775 days later. Pretty crappy!don’t recommend. More

Avoid this dealer don’t be a victim of their spot delivery scam they will sale you a vehicle, take your money and demand you return the vehicle delivery scam they will sale you a vehicle, take your money and demand you return the vehicle More

Outstanding Service Team I am so impressed by the service department at Banner Ford! Spencer took amazing care of us (and we are all the way in Florida). He inspected a local I am so impressed by the service department at Banner Ford! Spencer took amazing care of us (and we are all the way in Florida). He inspected a local Ford truck for me and was thorough, professional, and extremely helpful. This dealership knows what they are doing and takes exceptional care of their customers, whether you are from Louisiana or not. I'm a lifetime Ford fan, and Banner Ford is one of the best. Thank you, Spencer, for your professionalism and for taking such great care of us. You represent the Ford brand beautifully--we appreciate you! I will not hesitate to recommend Banner Ford. Thank you for your great service, Spencer and the Banner service team. More