Banks Chevrolet Cadillac Buick GMC - Service Center

if you are looking to not having your car fixed, pay a big bill and have to deal with a mega bitch and a complete moron, then banks is your kind of place. i took my car in 2 times for the same problem. bo big bill and have to deal with a mega bitch and a complete moron, then banks is your kind of place. i took my car in 2 times for the same problem. both times they charged me ($350.00 and then $125.00). when i complained about the second bill jennifer just talked down to me in a very condesending tone. then the service manager got involved. i thought maybe he would understand but i thought wrong. he talked a good game, he might be a good used car crook. well i left feeling violated. and too make things better the car had the same problem. i decided to take to quirk in manchester. the not only fixed it correctly the could see what the idiots were trying to do at banks. there was a simple technical service bullitn that took about 45 minutes to fix for the low cost of $60.00. i have been trying to get my money back from banks and i don't think i will ever see my money. well they won't see my money ever again either. banks service sucks and the place is a disgusting pit. seriously folk you have to check out quirk in manchester its worth the drive More

Left my Cadillac off at Banks Cadillac in Concord NH for work over about a 4 day period. When I picked it up it had 114 more miles on it! My wife and I checked mileage as we always do when we leave a vehicl work over about a 4 day period. When I picked it up it had 114 more miles on it! My wife and I checked mileage as we always do when we leave a vehicle over for more than a few days. We also noticed the missing gas. Service advisor also confirmed the milage was 114 more than when it arrived. When I could not reach the owner, to report this, I contacted the Service Mgr by name of Gauthier. He basically said that his service advisor, my wife, and I all saw the wrong milage. I only brought it to his attention so he could prevent it from happening in future, accept responsibility and apologize. I asked for nothing in return. Instead he handled matter in a manner that placed a devisive wedge between his staff and this customer. He basically called me and my wife liars! I also CLEARLY requested to have my vehicle stored in doors. Gauthier said they did not recall my request. This was the worst case of denial, cover up, and "customer service" I have ever received! This might be the level of service expected from a third world communist dealership but not from a Cadillac Dealership. I was waiting for the GM rating card but never got one. Wonder if Banks Cadillac "forgot" to send my repair info to GM??!! More