Banks Chevrolet Cadillac Buick GMC - Service Center

I bought a new Chevy truck and had an issue with a door latch I called the service department I talked to John he got me right in the following day and took care of the problem in a timely manner. latch I called the service department I talked to John he got me right in the following day and took care of the problem in a timely manner. More

The issue I had initially I was told I had an appointment 3 weeks out. I couldn’t wait and after driving down and meeting with service manager they took my truck in and the following Monday resolved my issu 3 weeks out. I couldn’t wait and after driving down and meeting with service manager they took my truck in and the following Monday resolved my issue. Thank you! More

I love Banks but I was not happy with our service center liasion, Justin. I was told it would take 1 day and it took a week to complete the repair and he didn't keep me aware of where things stood regardin liasion, Justin. I was told it would take 1 day and it took a week to complete the repair and he didn't keep me aware of where things stood regarding when I would get my car back. Also, his telephone etiquette was terrible. He just says OK and hangs up, not goodbye. I'm not trying to be petty but it just felt rude and unprofessional. More

Banks in Concord NH did an oil change with MULTI-POINT VEHICLE INSPECTION on my vehicle. They washed my vehicle also. All done well and paperwork was clear and informative. Justin T was friendly and strai VEHICLE INSPECTION on my vehicle. They washed my vehicle also. All done well and paperwork was clear and informative. Justin T was friendly and straight forward. The cashiers are deadpan as always, but not unfriendly (this time). She did offer me the the preferred customer card that gives you the 6th oil change free, so it least there was something extra that was communicated. Kind of a snooty vibe here like they are a Mercedes dealership, but not a big deal. Odd setup of maneuvering through moving vehicles to get to my parked vehicle when completed. Very large and comfortable waiting rrom is a plus. Clean restroom is a plus. More

Banks is a well known popular dealership in Concord NH. I find them to be professional, courteous, and good with communicating with the customer. I have been a customer for 15 years and am very satisfied w I find them to be professional, courteous, and good with communicating with the customer. I have been a customer for 15 years and am very satisfied with their operations, from sales to service. More

I have been a Banks customer since 2017. My 2016 truck has always been serviced at Banks. Sometimes the wait for an oil change is ma bit much, but I do appreciate the detail of checking ti My 2016 truck has always been serviced at Banks. Sometimes the wait for an oil change is ma bit much, but I do appreciate the detail of checking tires pressures and filter status. Can't wait to get my " Free Oil Change " on the sixth visit !! More

Great place to get a service before work hours. It is great thet the open for 5am during the week. It is great thet the open for 5am during the week. More

I love my new Colorado truck! Brought it down for its first oil change this week. So happy that I could just bring it in with no appointment! They have a great waiting area with f Brought it down for its first oil change this week. So happy that I could just bring it in with no appointment! They have a great waiting area with free coffee and lots of goodies to purchase to go with it. Everyone was so nice. Very impressed with the employees. The first oil change is free after purchasing your vehicle. They also topped off all the other fluids, rotated my tires, washed my truck and vacuumed the interior! Thank you Banks for the great service!!! More

I've been a loyal Banks Chevrolet customer since 2016 and with the great service and customer care I will not go any where else. with the great service and customer care I will not go any where else. More

We are extremely pleased with the interactions we have had, buying our car and getting service. This is the second vehicle that we have purchased from Banks and will be happy to refer others to the dealer had, buying our car and getting service. This is the second vehicle that we have purchased from Banks and will be happy to refer others to the dealer! More