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Banks Chevrolet Cadillac Buick GMC - Service Center

Concord, NH

4.7
687 Reviews

687 Reviews of Banks Chevrolet Cadillac Buick GMC - Service Center

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October 06, 2023

I bought my car from Banks, so was very surprised with the way I was treated. I was on the road Tuesday, October 3 when my engine light came on, and my engine started to lose power. I called Banks and was More

by re_roy22
Recommend Dealer
No
Employees Worked With
No one
October 05, 2023

Customer service was great and the waiting room was very comfortable. It was the most expensive oil change I’ve ever gotten so unfortunately I don’t think I’ll be able to afford to return, but that’s not on More

by morgan_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
October 02, 2023

My 2017 CT6 had a problem with the transmission fluid. Since this was a known problem with this fluid, why does GM wait to address this until the issue arises. The car has been in for all its oil changes More

by kris
Recommend Dealer
Yes
Employees Worked With
Justin Tsantoulis
Oct 03, 2023 -

kris responded

My problem is not with Banks. I have been dealing with them for more than 40 years. I have the upmost respect for them and the employees including Justin, my service adviser this time. They deserve a 5 star. It is with GM, In your eyes, What constitutes the need for a recall? WHO absorbs the cost when the warrantee runs out? How many things are treated this way?

September 29, 2023

My truck was towed in with no brakes on sept 17 i could only get appointment for sept 27 they were able to get my truck in on the 22 and i had it back on the 25 was so grateful to Steve and the crew for th More

by dvlboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
September 26, 2023

I dropped off my truck early with no hassle. They called me a couple hours later service completed. I was able to pick it up again with zero hassle. Dropping a vehicle off for service is quic More

by jwimpey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
September 26, 2023

Bring my truck and suv here for bigger jobs. Never any issues. So far completely honest people unlike other dealers I have been too. The price I have been quoted is the price I've paid. No compl More

by rjsteinhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember...
September 24, 2023

Brought it it for the 15,000 mile check. I got there at 5am and they took my truck in. Seemed to take a bit longer than I expected for an oil change and tire rotation but the work was well More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kolacz
September 24, 2023

I came in for my oil change. It took less than 2 hrs and my car was also nice and clean! As usual, excellent service from Banks. More

by syd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know their names
September 24, 2023

Really enjoy working with Mark in basic care very nice and fun to talk to More

by dvlboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
September 23, 2023

Had my 2015 GMC serviced for a engine light issue and received excellent service and timely repairs with minimal cost and additional warranty coverage. More

by alanschiavone53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 23, 2023 -

alanschiavone53 responded

Had a Great Experience when Service addressed an engine light issue with my 2015 GMC. Great Service and Excellent handling of the problem and repair.

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