Banks Chevrolet Cadillac Buick GMC

Very Good Experience This was the least stressed I have every had buying a new vehicle. I buy a LOT of trucks for my company and this was by far the most pleasant. This was the least stressed I have every had buying a new vehicle. I buy a LOT of trucks for my company and this was by far the most pleasant. More

Good deal, decent car, poor sales representative I almost didn't want to write this. I've bought several cars in the last few years from Banks. I know their processes and can normally get what I want I almost didn't want to write this. I've bought several cars in the last few years from Banks. I know their processes and can normally get what I want, while they get what they need, all very quickly. My normal sales rep wasn't there, so I figured I would try a new one. I already knew what car to go after, I knew what they paid for it and I knew what I would pay for it. I also had limited time for dealer games and thought I made it very clear. The negotiation process went as expected, but took longer than normal, as the sales rep was holding out for more than the sales desk. I knew what I was going to pay and not a penny more. They knew I was not invested and I probably should have walked several times. I ignored that feeling twice. Finally, the sales manager came over and we struck a deal. This is when things stopped going as normal, as I think Allison didn't like the deal. I bought a car for my son to wrack up the miles on. I have to be very clear, I told them I was on a very tight time constraint. I had to be back on the road. The paperwork was ready. The finance manager and sales manager got me in and out, knowing I had to move fast. Allison was at first no where to be seen, then over talking to one of her co-workers while the paperwork sat on her desk and I stood around twiddling my thumbs. I almost walked, again - that's the 3rd time. I remarked that I was in a hurry, that I had to work and could lose a very serious client. Her comment: "relax, these things take time, that I was not giving her the warm and fuzzies". How the heck is it my job to give her the "warm and fuzzies"??? She also tried to get me to come back for the closing, since she had another customer coming in at 5pm. Why do I care about that? Am I not the customer in front of her, buying a car? Could we not sign the paperwork and finish this in the time we had? I continued to get the impression that her time was more important than mine, that she was following a process she was not in control of. See, I feel, I controlled the process more than she did, not so sure she liked that. Odd, considering that my money was going into her pocket. The star rating is all my sales representative experience. Sadly, she was the last person I spoke with, but this should not reflect on sales management or the finance office. Funny thing, I told her I was also interested in a Cadillac CTS-V. This is after I bought my son's car. That's a sale she won't be getting, but Banks probably will. I'll go back to my original sales rep and hopefully get to write a much different review. More

Banks review Overall I was very pleased with Banks. It's the second vehicle that I have leased from Ryan Gelinas. He is an asset to your dealership. Overall I was very pleased with Banks. It's the second vehicle that I have leased from Ryan Gelinas. He is an asset to your dealership. More

Great very helpful The people I had dealings with where great and to the point no BS or games I was a 1st time customer but will be a lifetime customer now thanks again The people I had dealings with where great and to the point no BS or games I was a 1st time customer but will be a lifetime customer now thanks again to Tyler 👍 More

My New Equinox Banks Chevrolet makes car buying a pleasurable experience especially when you have a salesperson like Jeremy Chapman. I knew what I wanted and Jeremy Banks Chevrolet makes car buying a pleasurable experience especially when you have a salesperson like Jeremy Chapman. I knew what I wanted and Jeremy found the perfect vehicle for me that had ALL the options I was looking for. The paperwork was made easy and the car was ready timely for pickup - I could not be more pleased. More

No hassle, stress free buying experience Totally impressed that we weren't attacked as soon as we entered the lot. We walked around for a bit, taking our time looking. We had come upon Aric w Totally impressed that we weren't attacked as soon as we entered the lot. We walked around for a bit, taking our time looking. We had come upon Aric when wandering around, he asked if we had any questions and told us there were plenty of folks inside that could answer any questions we had when we were ready. I was so impressed! When we were ready to look at something we saw Aric again inside so I approached him for help. He made my truck purchase so easy, no haggling back and forth and no spending a whole day at the dealership to purchase. All docs were done before I returned the next day to pick my truck up, all I had to do was sign. Great experience, thank you so much!!! More

Great first Chevrolet buying experience Was able to get the exact vehicle I wanted for the price that worked for us! Very pleased with our experience. Highly recommend Banks Chevrolet and M Was able to get the exact vehicle I wanted for the price that worked for us! Very pleased with our experience. Highly recommend Banks Chevrolet and Mike Vaillancourt. More

nothing but happy 😀 I live three minutes from a GM dealer i called 10am for a quote took my info said they would call me back i then called banks less than ten minutes ha I live three minutes from a GM dealer i called 10am for a quote took my info said they would call me back i then called banks less than ten minutes had info i wanted.waited one hour for call back from local dealers then drove one hour south to banks met Jeremy chapman who could not have been more helpful.By five o'clock there was a beautiful new truck sitting in my garage.in a world where customer service seems to be a thing of the past this was truly refreshing.PS still waiting for call from local dealer.True story Chester Westgate More

We had an awesome experience Our salesman Thomas Whitney did an awesome job guiding us through our purchase and delivery. The purchase only took a couple of hours from start to de Our salesman Thomas Whitney did an awesome job guiding us through our purchase and delivery. The purchase only took a couple of hours from start to delivery More

Alex T Alex made the transition for my 05 Sierra to my new 2016 Sierra easy and efficient. He did a great job with his explanations and was very professional Alex made the transition for my 05 Sierra to my new 2016 Sierra easy and efficient. He did a great job with his explanations and was very professional. I was on a schedule and he made sure to accommodate my needs with the given time frame. Thanks again to Alex and the banks team! More