Banks Chevrolet Cadillac Buick GMC

Great experience We were loyal customers to another dealership for years although their selection was limited, as usual. We were referred to Banks by a relative and we We were loyal customers to another dealership for years although their selection was limited, as usual. We were referred to Banks by a relative and we are so glad we went there. They are professional and courteous! We will recommend our salesman to everyone! Great experience. Thank you!! More

Best car buying experience EVER! We arrived at Banks around noon on a Wednesday and they were very busy. All the salesmen on the floor were with customers and they had to interrupt a We arrived at Banks around noon on a Wednesday and they were very busy. All the salesmen on the floor were with customers and they had to interrupt a few salesmen's lunch break. We were lucky to be assisted by Aric Lantiegne. We initially went in to just look at a few different models of suv's and Aric patiently showed us all around the sales lot and a we picked out a few to test drive. We took our time driving both on the highway and thru town and when we decided we wanted to buy one of the vehicles Heather stayed late to ensure we got the right financing and coverage for our new vehicle. More

Above and beyond experience Everyone went above and beyond my expectations to make sure I was satisfied. Court made sure I got into a car I was comfortable in, Saint made sure we Everyone went above and beyond my expectations to make sure I was satisfied. Court made sure I got into a car I was comfortable in, Saint made sure we got a price we could afford and Otto spent days on the phone making sure I got approved. The building was especially clean, too! More

" Courteous and Professional" Extremely happy with the entire process of buying my truck. I received a great price right from the start from Brad and Jessica. Walked right in una Extremely happy with the entire process of buying my truck. I received a great price right from the start from Brad and Jessica. Walked right in unannounced and sat down with Alex and got the paper done in a very timely manor. Couldn't be happier.... Thanks Guy's!! More

Pleasant experience It was refreshing to find a car on-line and go in to see it, drive it and make an easy purchase. I typically dread the financing part of buying a car It was refreshing to find a car on-line and go in to see it, drive it and make an easy purchase. I typically dread the financing part of buying a car and often am faced with many products to purchase but if I choose not to, the demeanor of the person changes from friendly to cool in a short time. This wasn't the case with this car purchase so I really appreciated not having to go through a "hard sell". Our sales person, Allison, was very gracious and attentive. I would recommend this dealership to anyone interested in buying a car. More

Sucky dealer!!!! I have dealt with banks over the last few years and service has always been ok, it was nothing special nor was it completely awful. I've bought two ca I have dealt with banks over the last few years and service has always been ok, it was nothing special nor was it completely awful. I've bought two cars from banks one being a decent experience second one being a awful one.. when speaking to sale consultant about potential car it was nothing but butting heads from price of the car to car trade in. It all just sucked! After we FINALLY agreed on terms of the car and made the sale. There is an app for Cadillacs/ a trial period for service that gave you free onstar neither was mentioned until i mentioned it to them.. their knowledge of the app was less then satisfying due to the fact I had no idea what I was doing, you expect some help from people who have had experience with this material and would have known all the information needed, so the customer would have a better experience. Didn't end up completing the on star service things with them as I had ask to do, due to my lack of knowledge, i had to figure it out myself. now that's out of the way I finally get home to see giant scratch marks on the hood of the car and on the sides... you can only imagine how I felt,after all this. The car is nearly 60k.. i bring it back to dealer, their excuse,was sometimes they leave the factory like that.... I get nothing is going to be perfect,but my first thought was why aren't they making attempts to fix the issues rather than making excuses for them.. once we got to that point where we have talked about repair options, they had took my car back to do a touch up/ buff! their fix in my mind looked like someone took their 3 year old gave them black nail polish and told them have fun.. the marks didn't only look like crap but I've had other people tell me it looked like crap.. so now I'm making them fix the whole thing... so of course a rental car is involved I have just gotten a 2016 cts and my rental is a used 2015 chevy impala... I hate the rental car as it is not comfortable and lacked all the options in the car that my other one had.. in my mind if you buy/lease cars of high quality and they need it for repairs to the point you need a rental they should give you something of near equal value! also to add they put off my repair date because sale consultant was on vacation! Fully aware that I needed my car returned to me by a certain date for a medical reason, that could have been avoided by doing the repairs the week prior to my appointment.. Wasn't aware the time was suppose to convenient them, as this is a HUGE inconvenience to me! Great customer service! Only positive thing I can say is the guy who did the actual repair even said that what he could do in the given time wasn't a great fix and that he would tell them to fix it with body shop! That dude needs a promotion! Honestly if they had zero star as an option I would do it... but because of that guy you get a star! My family happens to know a few people at this dealership so i was recommended to go here by them and other family friends. So you didn't only let me down you let them down. I will honestly probably never deal with banks again worst part is nothing has been offered or given to me for the inconvenience or for the aggravation I feel after arguing with countless of mangers!! But let's give them around of applause for winning worst dealership. More

Great experience buying a truck Everything was excellent. Keith really worked with me to find a truck that fits me and my budget. Excellent job!!! When it comes time to trade my leas Everything was excellent. Keith really worked with me to find a truck that fits me and my budget. Excellent job!!! When it comes time to trade my lease in I'll be back! More

They do not honor advertised pricing I am in the car business. Spoke to a internet consultant who assured me the pricing on the Internet was for leasing or buying. So I of course take my I am in the car business. Spoke to a internet consultant who assured me the pricing on the Internet was for leasing or buying. So I of course take my morning thinking this will be easy process, I get there and love the sales guy, he's up front we go get the truck and I drive it. Works good. Waiting on numbers. Turns out they don't "discount trucks on leasing" which being in the business and every ad everywhere we all know it's not true. They just didn't want to sell me the truck at their advertised price. Now I can buy elsewhere which is fine but I am big on not wasting people's time and they are not. Even the sales guy knew I was being realistic. I was there 3 hours to be told that... Cmon right? My recommendation is to go to www.portsmouthchevy.com because their prices are up front and they don't play the game. Drive the extra 30-45 minutes and your experience will be much more enjoyable. More

Everyone was very nice and helpful ecspecially kyle geddes The willingness to help customers making sure there happy when your there the willingness to help even after you buy. Overall I had a really good expe The willingness to help customers making sure there happy when your there the willingness to help even after you buy. Overall I had a really good experience will continue and recommend banks.thats all I have to say. More

Awesome and enjoyable experience at banks Always satisfied when we come to banks. They never trying to beat around the bush, the price they give you is the price you get. It's a plus that thei Always satisfied when we come to banks. They never trying to beat around the bush, the price they give you is the price you get. It's a plus that their prices beats every other dealer. Everyone is so welcoming and personal. Love my new trax! More