Banks Chevrolet Cadillac Buick GMC

Thank you for fast dependable service always! My tire lost pressure out of nowhere, you my care the next day to figure out the problem, fix it, & give the car a wash too. Thank you! We rely on you for bo lost pressure out of nowhere, you my care the next day to figure out the problem, fix it, & give the car a wash too. Thank you! We rely on you for both our personal and company vehicles. Keep up the good work! Sue Morley Phoenix Precast More

The staff at Banks are very friendly and helpful. The waiting area is very comfortable. I did not have to wait long for my truck to be serviced. waiting area is very comfortable. I did not have to wait long for my truck to be serviced. More

Great experience, didn't like what I went for but they got me into a better vehicle at a great price and was CPO Truck got me into a better vehicle at a great price and was CPO Truck More

Buyer beware. I bought a new truck from Banks in October and brought it in for transmission service in December. They told me to wait until issue gets worse. I called my sales person to get advise on who to and brought it in for transmission service in December. They told me to wait until issue gets worse. I called my sales person to get advise on who to talk to and she hung up on me! (I told this to multiple managers). I brought it back in January and drove it with foreman and he could feel the issue. They took it for a month and gave me a rental. They replaced the valve body because of the issue. After 29 days in the shop, I went to the dealership to try to get my money back. I was told “we can’t do that because we sold your trade already” that doesn’t make sense to me. The manager Jeremy then told me “we can’t sell it as a new truck again, we’d have to sell it as a used truck”. That’s not my fault. It’s not my fault a brand new $35k truck is having issues starting at only 4,006 miles! I was told then to drive for about 500 miles and the issue will go away (it was still having the transmission jolt) so I did that. I made another appointment for February and they had a field engineer fly in to tell me “they couldn’t duplicate it” and “the issue doesn’t effect drivability/performance”. It most definitely does not perform like it should. They don’t seem to know the fix, so they are pretending that it doesn’t exist. I am very disappointed in Banks, as I had very good trust in them. I talked to multiple managers in both Sales and service and there seems to be nothing they can do. I went to a different Chevrolet dealership to have a second opinion and was told they cannot work on it because Banks has the VIN locked ??! I would never do business with them again. This has been such a headache and I am hoping I can save people from the same headache. (I contacted GM and they aren’t any help) More