Banks Chevrolet Cadillac Buick GMC

Service was discriminatory and condescending. Still waiting to be contacted for the solution of numerous problems on a new Chevy traverse I bought almost a year ago. About to file a lemon law claim. waiting to be contacted for the solution of numerous problems on a new Chevy traverse I bought almost a year ago. About to file a lemon law claim. More

I love Banks. I have bought from Banks for years and have never been disappointed. There professionalism is always present and very much appreciated every time I go back. Katie never been disappointed. There professionalism is always present and very much appreciated every time I go back. Katie More

I have a 2019 Silverado with the 6.2 liter. Bought it last year. Since I've had it I've had the engine light come on as well as the ABS and Stabil Trac lights. The first time I had to have it towed, the last year. Since I've had it I've had the engine light come on as well as the ABS and Stabil Trac lights. The first time I had to have it towed, the vehicle was locked up and not mobile. The second time I had the same issue. Each time they said it was a software issue and they fixed it. Now it has done it a third time where the engine, ABS and Stabile Trac lights have come on and are staying on. Once again i bring it up to Banks. I leave it there for a whole day and I just received a call from a lady stating the truck is all set. I asked her what's wrong with it and she says they couldn't find anything. I stated there is obviously an issue, it's been there three times. She said I'm not dealing with the other two times just this time. I asked her what she is talking about , it's all the same issue. She said, again I'm only talking about this time. I told her I don't want it back until it's fixed. She said fine it will sit on our lot all weekend until the technician comes back Monday or she said you can take it home. I said, is it ok to drive and she says you should be fine. I said fine, I'll bring it back on Monday. She said, why? If you take it that's the end of it. I told her, no it's not it's still not fixed. She talked to someone and said ok, you can bring it back Monday. She acted like she's doing me a favor. How about fix the truck the first time and stop wasting my time and energy. Horrible service. This is not the first time either. If I could give them a half star I would. More

Had the privilege of working with Jen in Service Department. Kept me informed of what they were doing and when to expect my vehicle back. Always very personable. Worked with her in the past. Banks i Department. Kept me informed of what they were doing and when to expect my vehicle back. Always very personable. Worked with her in the past. Banks is lucky to have her. More

Ive Been All Over New England And Theres (NO) One That Comes Close To Banks (NO) One Lannon, Woburn and Lowell, Boch Chevy, Commonwealth, Macmulkin, All Failed At Beating BANKS In The Price And Selection Comes Close To Banks (NO) One Lannon, Woburn and Lowell, Boch Chevy, Commonwealth, Macmulkin, All Failed At Beating BANKS In The Price And Selection Of Vehicles I LOVE MY TRAIL BOSS , Do Your Research And Then Youll All See The (TRUTH) More

I owned a 2012 Chevrolet Equinox. Changed oil everytime needed. Engine light came on so I called Banks Chevrolet to schedule a time when the car could be looked at. I was told that there was no oil in th needed. Engine light came on so I called Banks Chevrolet to schedule a time when the car could be looked at. I was told that there was no oil in the car. The end cost was about $2,000 to fix the car which was paid. Not long after I received a letter asking me if I wanted to join a lawsuit because the Chevrolet Equinox 2012 had piston issues and my car could be losing oil! I went to Banks Chevrolet and told them about the letter. The woman at the front desk told me not to worry because they had an extended warranty for this issue. She went on her computer and found out I was 3 days too late. So the manager appears. He said they would fix the problem but I would have to pay half. My response was that I didn't think I should have to pay for a default in my car during it's construction. I told him that I never received an extended warranty letter. I was never informed of the piston issue when it was in for the engine light and had major issues due to lack of oil. His response? It was not their problem and they were not responsible for telling me about the piston issue. Banks Chevrolet is not pro consumer to say the least. I have never written such a negative review in my life but I have told anyone who would listen about what happened and many convinced me to do this so that other consumers understand what happened with this company. Sincerely More

I was interested in cars with the 15% rebate, a certain budget and particular features. Jordan D did an amazing job meeting my demands. He was flexible, helpful and awesome to work with. budget and particular features. Jordan D did an amazing job meeting my demands. He was flexible, helpful and awesome to work with. More

Joseph Allen was fantastic, easiest process that I have ever had. I would highly recommend Joseph if you are looking to purchase a vehicle anytime soon. ever had. I would highly recommend Joseph if you are looking to purchase a vehicle anytime soon. More

I’ve been dealing with Banks for close to 10 years both with purchases and service. I have never had any issues or problems. Vehicles are maintained properly and both service and sales staff are extremely with purchases and service. I have never had any issues or problems. Vehicles are maintained properly and both service and sales staff are extremely helpful, knowledgeable, and courteous. More

Great service, friendly and cooperative with me, gave me a good deal and made my experience very smooth and pleasurable. Skylar Murphy was great!! I love my new Terrain! a good deal and made my experience very smooth and pleasurable. Skylar Murphy was great!! I love my new Terrain! More