Banks Chevrolet Cadillac Buick GMC

I bought a 2017 GMC acadia 2 months ago with less that 25k miles and have had problem after problem with the car. From an alignment to transmission problems, and DVD issues. They tell you your able to bu 25k miles and have had problem after problem with the car. From an alignment to transmission problems, and DVD issues. They tell you your able to buy an extended warranty after the sale but they don't tell you it goes up significantly in price. I'm talking in just 2 months. I was told they will take care of me for all the problems i have had but no one has taken care of me. Not even a discount on the extended warranty they told me they would give me. If actually sent up 35 % in price with all the problems. I have bought many cars and this has been the worst experience I have ha. I never got that good car feeling. Just waiting on the next thing to go wring with it. More

I have bought a number of vehicles from Banks over the years. We always seem to come to agreement on the purchase price of the new vehicle quickly, but coming to agreement on a trade-in value can sometim years. We always seem to come to agreement on the purchase price of the new vehicle quickly, but coming to agreement on a trade-in value can sometimes be challenging. I am happy to say that due to the active involvement of their GM, Bill, it all worked out for the good, once again. Great inventory, great sales, great service and now I know it is due to great, actively involved management. Thanks to Bill for taking the time to make it work. I’ll definitely be back and I will continue to recommend Banks to others. More

To say I’m extremely disappointed in my experience with To say I’m extremely disappointed in my experience with Banks GMC is an understatement. I called in on Thursday and spoke to a sales manager about To say I’m extremely disappointed in my experience with Banks GMC is an understatement. I called in on Thursday and spoke to a sales manager about an incoming GMC 2500. I had a GM supplier code for the pricing and asked the sales manager if they would honor that price on an incoming truck. Supplier pricing is a preset price on any GM vehicle. The dealer does not have to accept the price and that’s why I called to make sure they would honor it. I know they are in short supply and the sales manager asked “if he could run it up the ladder” to make sure it was possible. I had no problem with that and understood why he wanted to check. This morning I received a phone call from a sales person who I will leave out of this review because he did nothing wrong. He said they “ran it up the ladder” and even though they were in short supply the higher ups said they would honor the price. He gave me the price and I called him back and left a deposit an hour later. He told me someone from finance would call me to go over different options to take the rebate or special financing. Up till this point it was an enjoyable experience. I received a phone call from the sales manager Wayne about 2 hours after I left my deposit. At first I thought this was the phone call I was expecting from finance department. Wayne proceeded to tell me that the GM refused to sell me the truck at the agreed upon price that I left a deposit on. He said it was supply and demand and they sell them for MSRP. I had confirmed multiple times that they already ran this up the ladder and they confirmed they would honor the price. I understand supply and demand, that’s why I called on Thursday to make sure it would be honored which I was told it was. I told Wayne this is why car dealers get a bad name. He told me “I could have called you and told you it was sold”, was that really supposed to make me feel different about my previous statement? How many times do they pull that tactic? Selling me the truck at supplier pricing the dealer would still make $2500 on the deal and I know that and am fine with that. I just wanted them to honor the price they agreed upon but they refused. Wayne slipped up and said they made the decision this afternoon before he called me, basically after I left them my deposit. He tried to back track, he never denied they agreed to the price. All he kept saying is they will not honor it. I had heard great things about Banks and I’m sure that a lot of people have good experience’s with them. But this is my experience and it was awful. More

Very pleased with my purchase from Banks,Brennan the Very pleased with my purchase from Banks, Brennan the salesman was excellent even answering questions I had days after I purchased the truck, will co Very pleased with my purchase from Banks, Brennan the salesman was excellent even answering questions I had days after I purchased the truck, will continue to use this dealership in the future More

Had a great experience. Will purchase from them again. Bought my first new car and very Happy about the whole experience. Everything went smooth and Zachary answered all my questions Bought my first new car and very Happy about the whole experience. Everything went smooth and Zachary answered all my questions More

I just bought a new 2021 GMC Sierra 1500 crew cab truck. My husband and I work with Steven C. He was awesome. Listened to what we wanted and was not the xxxxx sales person. I even called GMC Corp on my Terr My husband and I work with Steven C. He was awesome. Listened to what we wanted and was not the xxxxx sales person. I even called GMC Corp on my Terrian I am having issues with and in my messages and conversation with the rep told the her how awesome it was to deal with Steve at Comcord NH GMC. Kudos to you Steven. You should be recognized for your customer service. If I buy again I in the future I will go see Steven again. Thanks Christine and Kevin Sargent More

Just leased my 3rd vehicle from Banks and am very happy yet again. The sales man Kyle Richard was great he answered all my questions, explained everything about the truck to me. Banks is a great place to b yet again. The sales man Kyle Richard was great he answered all my questions, explained everything about the truck to me. Banks is a great place to buy or lease a vehicle. More

Pleasure to have dealt with Court L. Purchased a terrific truck with a fantastic deal on February 5, 2021. Highly recommend Court for anyone. Fast, Easy. Great experience! truck with a fantastic deal on February 5, 2021. Highly recommend Court for anyone. Fast, Easy. Great experience! More

Would rank zero stars if I could.Worst experience with a Would rank zero stars if I could. Worst experience with a dealership ever! I needed a vehicle badly and Banks knew it. I worked with Mike Lienhart, Would rank zero stars if I could. Worst experience with a dealership ever! I needed a vehicle badly and Banks knew it. I worked with Mike Lienhart, who promptly told me that the price I see on the window is the price I pay, but maybe they could negotiate the doc fee cost (which I knew wasn't negotiable.) Even the price manager wouldn't work with me. I asked him for more for my trade in, and he gave me an "extra" $500, and would give me another "extra" $500 if I recommended a friend or family member (no way.) I later found out later that my vehicle was worth much more than I received. More

Jasmine and Mike made leasing my vehicle a pleasant experience. Couldn't ask for better people to deal with. 5 stars to both of them. 👍👍👍 experience. Couldn't ask for better people to deal with. 5 stars to both of them. 👍👍👍 More