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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,701 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,701 reviews

October 25, 2021

Exceptional. This experience leasing was so much better than our previous. Nick and the Banks team excelled. What drew me to Banks was the excellent service dept. I thought if the service dept is the good More

by Rogerbennett.us
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Tobin
Oct 27, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Banks Chevrolet Cadillac Buick GMC Team

October 23, 2021

Was quoted a price on the phone for my trade-in by Greg. I was VERY clear with him on the phone about what I needed and he assured me there would be no problem in Banks matching a previous quote I received. More

by MaineMom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg - on phone, negative experience. Salesman (Jeremy) did his best to help.
Oct 25, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 20, 2021

I recently got into a new lease with Banks and could not have been happier with their service. They did not waste time and got me into a nice truck for a good price. I was very impressed with their staff More

by elnelson4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Tobin
Oct 22, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission at Banks Chevy, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Best, Banks Chevrolet Cadillac Buick GMC Team

October 09, 2021

Chose Banks partially due to price seen on their website. When I went to pick up car the price was significantly higher than advertised. When I asked why they said- oh we raised our prices. So buyer More

by Hophill53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Oct 11, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, Banks Chevrolet Cadillac Buick GMC Team

Oct 12, 2021 -

Hophill53 responded

The correct thing to do would be to credit my card for the difference between the oil change price listed on your website Friday and the price you charged me ( “ we just raised our price” said the cashier) Saturday morning- and apologize. Let’s see if you do it or just decide excuse your error and keep the cash. I bet I know your choice.

October 08, 2021

By far the best car buying experience I've ever had.. thank you Kevin for making thing so easy! More

by lauraculbert.lc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mathis
Oct 11, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Banks Chevrolet Cadillac Buick GMC Team

October 06, 2021

I purchased my new 2022 Chevrolet Silverado 2500 HD. My original contact thru Bank’s online customer care department was promptly answered the next morning. I came in the next day and had Jeff LaValley as More

by DaveCorcoran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Tobin, Jeff LaValley
Oct 08, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Banks Chevrolet Cadillac Buick GMC Team

October 04, 2021

Your dealership and salespeople are a bad joke. Unprofessional Clowns, they keep calling me and hanging up when I don't pick up. I have asked them not to contact me and they continue to call and em More

by danwilson30078
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Gush
Oct 06, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

October 03, 2021

So glad I went to Banks it’s a really nice place and all the salesmen are very nice and hekpful More

by Ryder6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe
Oct 05, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Banks Chevrolet Cadillac Buick GMC Team

October 03, 2021

I expressed my interest in a Nissan Juke for my youngest son I told Jodan Davison what the max payment had to be for he was still in school working part-time. Jordan went above and beyond doing what he coul More

by rick.davison13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Davison
Oct 05, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Banks Chevrolet Cadillac Buick GMC Team

October 03, 2021

Best experience at a dealership I’ve ever had and walked away with a new car! They have a nice cage inside with a lounge and comfy chairs to sit in while you wait. More

by Myshelld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Burnor
Oct 05, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Banks Chevrolet Cadillac Buick GMC Team

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