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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,701 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,701 reviews

November 19, 2021

I buy all of my vehicles at Banks.Excellent customer service very friendly and courteous More

by Deirdre1063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 19, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Banks Chevrolet Cadillac Buick GMC Team

November 19, 2021

The customer service is wonderful!! The people in service are great. Steve Guard has always been very decent to deal with. However I would not buy a vehicle here again. I bought my car brand new so I would More

by jordynjake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Guard
Nov 22, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

jordynjake, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Best, Banks Chevrolet Cadillac Buick GMC Team

Nov 22, 2021 -

jordynjake responded

I am available to take whenever. My contact info is at the dealership I’m positive.

November 18, 2021

The very BEST car buying experience I have encountered!! Court was an amazing sales rep., polite, honest, knowledgeable. He and all other employees were dressed to impressed!! No typical B.S. car sales pit More

by Val
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Court, Heather
Nov 18, 2021 -

Val responded

The very BEST car buying experience I have encountered!! Court was an amazing sales rep., polite, honest, knowledgeable. He and all other employees were dressed to impressed!! No typical B.S. car sales pitches. Michelle, my finance person had her work cut out for her, as I did not have the best credit scores. Even thought I'd been working to improve them, I was really nervous. She not only put me at ease, but was able to get me approved with a descent interest rate. My 2018 car was extremely clean, inside and out, could have passed for a brand new vehicle. I more than highly recommend to check out Banks Chevrolet for any car needs you may have!! I will never go anywhere else.

November 18, 2021

Helpful try to get me out quick, like the people who help, would like a better price on accessories More

by Mikedstory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quick lube manager
Nov 18, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us.We look forward to seeing you back again in the future. Take care! Best, Banks Chevrolet Cadillac Buick GMC Team

November 18, 2021

Banks has always been amazing to me. Whether shopping for a new car or needing to get service, they always exceeded my expectations. More

by A.beaulieu90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Beaulieu, Joseph Brasher, Michael Tierney
Nov 19, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant experience at our dealership, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Best, Banks Chevrolet Cadillac Buick GMC Team

November 16, 2021

Went in for an oil change first thing in the morning and was out of there in a little over an hour. Also vacuumed and washed my truck for me More

by Mrrockwell91
Recommend Dealer
Yes
Employees Worked With
Service advisor
Nov 17, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Best, Banks Chevrolet Cadillac Buick GMC Team

November 16, 2021

Friendly no pressure sales, excellent service.... Very good buying experience Andy Dratch was great to deal with More

by brianpnh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Dratch
Nov 18, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Best, Banks Chevrolet Cadillac Buick GMC Team

November 16, 2021

Excellent service. Staff was very friendly. Everything completed in good time. Would recommend to others. More

by raccoon588
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Express service
Nov 18, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

We cannot thank you enough for your wonderful review of Banks Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Banks Chevrolet Cadillac Buick GMC Team

November 16, 2021

Work completed as quoted Matt B. A real pro. Very smooth friendly service. See you again. More

by Pick-up
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Bourque
Nov 18, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Banks Chevrolet Cadillac Buick GMC Team

November 15, 2021

I bring all four of my new Chevrolets for servicing at Banks always get fast top-notch service special thanks to Jennifer mcdonne for taking care of me on my last service she went above and beyond More

by blouin42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer mcdonne
Nov 17, 2021 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Banks Chevrolet Cadillac Buick GMC Team

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