Banister Nissan of Norfolk

Horrible experience. I had to make to separate appointments for Va. state inspection. First appointment I had an 4 hour wait. Second appointment.. I was placed on hold for 28 minutes. My vehicle appointments for Va. state inspection. First appointment I had an 4 hour wait. Second appointment.. I was placed on hold for 28 minutes. My vehicle wasn't finish until 5 pm but my appointment was scheduled for 930 that morning. More

No more trust My car was service by only Bannister Nissan for the time if purchase at Nissan of Chesapeake. I drove from Newport News to Chesapeake for ,10 years. My car was service by only Bannister Nissan for the time if purchase at Nissan of Chesapeake. I drove from Newport News to Chesapeake for ,10 years. Always satisfied. However my last visit I was told I had Axel leak and transmission leak. The merchanic showed me the leak, dripping. However nothing in my driveway from either. Three certified merchanics checked my car found no leaks on either. I contacted recall center was told to get diastolic on transmission and they would cover it. At this point I don't think I'll returning to Bannister as I lost trust in there service department. Sorry no more trust 10 years of service and dedication gone .always gave excellent rating this is do disappointing. More

"TOTAL RIP OFF" - #LOYALNISSANOWNER I have posted this review on Sunday 6/02/2019 and 5:17 pm the next day I received an email saying my language was prohibited - #LOYALNISSANOWNER I have posted this review on Sunday 6/02/2019 and 5:17 pm the next day I received an email saying my language was prohibited by their policies. I hope the Content Moderation Team reads this again. I have removed everything you thought was a violation which I know it wasn’t….I was just telling the truth. Again I've been a loyal customer of this dealership since 2005, first as Green Gifford Nissan and then Charles Barker Nissan and I have received the greatest sales/service under both those name through many years. I did continue my service here when it became Nissan of Norfolk and have also purchase another vehicle there as well. I'm the owner of three Nissan model and there's a total of 7-8 in my family which have purchase at this location. My experience with the new BANISTER NISSAN service department I must say it's hard to describe since the name change. They are not truthful and will tell you stuff is wrong and cannot show proof of what’s was wrong, no diagnostic printout nothing, they avoid that question when you ask and just want you to take their word for it then in the end they ask for good survey. My suggestion is ALWAYS GET A SECOND OPINION AND YOU WILL SAVE BIG $$$$ I did by making a call to another dealer while I'm there. They try to sell me a part for $1100 through the service dept. that the other dealer is selling for under $500 so my quote went from almost $2000 parts and labor to saving of $800. It has become my worst Nissan Service experience they pray on people that don't know. Their service advisers don't know the product and they are train to up sell you on what you don't need. Their Service Manager is not truthful, he will look you in your face and do just that ........I guess that's what Banister is all about these days. I have since taken my business to HALL NISSAN about 10 miles from my home now verses to 2.5 miles from THIS place. They have also removed my email address that's been in their system for over 14 years so I don't get any survey and NISSAN Corporation will not find out what they did to me. Banister I will take my service elsewhere. I guess you will ask to have this remove this again….THE Truth More

Very good service representative Adam Rawls was my service representative. He kept me informed throughout the process of having all new tires replaced and aligned. He also informed me Adam Rawls was my service representative. He kept me informed throughout the process of having all new tires replaced and aligned. He also informed me of my future service needs I highly recommend him. More

Awesome experience Yameilee was phenomenal! I was very anxious about coming in to purchase a new vehicle. She was super positive, knowledge, reassuring and fun throughou Yameilee was phenomenal! I was very anxious about coming in to purchase a new vehicle. She was super positive, knowledge, reassuring and fun throughout the entire process. The other staff involved in my buying experience, Ray and Angie, were just as awesome, positive, knowledgeable, reassuring and fun as Yameilee. Overall, I look forward to being a lifetime customer of Banister Nissan. More

Scam Artist Said I needed a $5000 transmission and motor mount. Had car towed to legitimate repair center and they found a bad $133 sensor ban and no broken trans Said I needed a $5000 transmission and motor mount. Had car towed to legitimate repair center and they found a bad $133 sensor ban and no broken transmission mount. Never trust there service center. More

SCAM ARTISTS Bought my car from them in July, 2017 and have been compliant with maintenance. Started hearing a slight whistling sound and asked during SEVERAL regu Bought my car from them in July, 2017 and have been compliant with maintenance. Started hearing a slight whistling sound and asked during SEVERAL regular maintenances to check my breaks; each time I was told everything was ok and brakes were fine. Got car inspected and passed. Went back the following month (mind you, several months have passed at this point) to inquire about the sound AGAIN and was told, to my surprise, I barely passed inspection. When I asked why, I was told because of my brakes! Instead of paying the $450+ they charged just for the front brakes, I took my car elsewhere. Went for regular maintenance another time and asked them to check my tires. Was told it was time to rotate them anyway, so I consented to pay for this service. My car had been feeling a little "different" on the road before then, so this was the perfect opportunity to see if something was wrong with the tires. Nope, said everything was A-OK. After about a week, the car still had that little wobbly feeling, so I took it to one of the tire stores and the person there told me I had a tire that needed to be changed out or it would eventually blow out on me. That's when I called and went to Bannister Nissan to talk to the GM about filing a formal complaint, as I am a single woman and the 2 mishaps could have cost me my life, since NO ONE there informed me of these major issues with my car. After they "investigated" and reviewed the tapes, one of the managers told me the tech did rotate my FRONT tires, but not the back! I paid to have ALL the tires rotated, so my rationale was if he didn't rotate the back tires, obviously, there was an issue, but NO ONE informed me and I was planning to take a road trip to GA in the next few weeks. What do you think could have happened if I had driven several hundred miles on that tire?! Instead of providing me with the paperwork to file a formal complaint, I was told by the GM to send him an email and he would provide the point of contact info for the owner and corporate. When I emailed him, instead of providing info that I asked for, he stated that he would forward my email to another manager! The manager called and left a message; I returned the call and left a message, but have not received a call back to this day, which is why I'm writing this review! And yes, I am still contacting corporate regarding the lack of communication between the customers and staff regarding major and, potentially, life threatening issues going on with their customers' cars. I am a single mother, who does a lot of traveling and had other car professionals not informed me of the issues with my car, I may not be here today. I believe the regular "free" maintenance is to get you to come in so they can tell you how your cabin filter needs to be changed for $250, but wait until your rotors are xxxx near gone, before informing you of brake issues, so they can charge you more and feel that a tire is so bad, that they don't rotate it and they DON'T inform you about it, even when asked. I'm not even sure if they are really changing the oil at this point. Watch these snakes closely and ladies, go in for your regular maintenance (perhaps, the Chesapeake location), but have someone else to look over your car to make sure you and your family are safe because these people could care less. By the way, this review is just the beginning; no need to call me now. Just provide the info and paperwork for me to contact corporate. More

Best experience I have had buying a car. This dealership is literally the best dealership I have had the privilege of buying a car from. The sales person (Wilson Washington) was amazing and a This dealership is literally the best dealership I have had the privilege of buying a car from. The sales person (Wilson Washington) was amazing and at no point did I feel pressured. He was extremely helpful and really the entire evening was a delight instead of the nightmare I expected. I highly recommend this dealership. More