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Banister Nissan of Norfolk
Norfolk, VA
235 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 235 reviews
September 30, 2021
Yamei Baylor made my first time car buying experience super stress-free and comfortable. She explained everything thoroughly and was transparent with me from start to finish! Trustworthy for sure! super stress-free and comfortable. She explained everything thoroughly and was transparent with me from start to finish! Trustworthy for sure! More
by jeniralshufford
Employees Worked With
Yamei Baylor
May 21, 2021
My salesman simplified the process and got me the greatest deal. He was very professional and understanding. He made sure the purchase was a valuable experience. greatest deal. He was very professional and understanding. He made sure the purchase was a valuable experience. More
by Micahknight15
Employees Worked With
Kam burton
March 29, 2021
I had the worst car buying experience I ever encounter at any Nissian dealership. The salesman was was unethical and lied throughout the entire process . Please be on your guard because the lies are num at any Nissian dealership. The salesman was was unethical and lied throughout the entire process . Please be on your guard because the lies are numbered . He never return calls . Such a dishonesty. No one should ever experience such dishonesty . He told a lie about online price . Finance company . Pulling your credit . Everything was a lie . This sale man do not have a bone of honesty in his body . I will never buy a car from this dealership again . All because of Charles . Buyer beware. More
by raysorolds
Employees Worked With
Charles Baker
July 21, 2020
I recently purchased a 2016 Nissan Rouge from Banister Nissan and I must say this was by far the best car buying experience I've ever had. My sales associate Reggie Ferebee did phenomenal job. I gave him Nissan and I must say this was by far the best car buying experience I've ever had. My sales associate Reggie Ferebee did phenomenal job. I gave him my price range & budget & he worked miracles. I was very satisfied with my purchase. Kudos to Reggie and the entire Banister Nissan staff for their excellent customer service. If you're looking for a new or used vehicle I highly recommend Banister Nissan. More
by Danielle
Employees Worked With
Reginald Ferebee
June 07, 2020
After three vehicles, Banister has lost a customer for life Our Nissan Pathfinder was recalled for brake work with two months left on our lease. We dropped the car off at Banister of Norfolk for the work and Our Nissan Pathfinder was recalled for brake work with two months left on our lease. We dropped the car off at Banister of Norfolk for the work and picked it up a few days later. The next morning, when my wife was driving our two kids to school, the brakes failed. Repeat: THE BRAKES FAILED. The day after Bannister of Norfolk “fixed” them. IN A RECALL. Thankfully, my wife and kids were on a secondary road, and no one was physically hurt. The car was towed back to Banister, where it sat until the end of its lease. The service team never fixed or even diagnosed the problem. Even worse: They never acknowledged their gross negligence. In fact, the only time they communicated with us was when we reached out to them. This is customer service? We had planned to buy the vehicle outright at the end of the lease, but my wife decided she didn’t want to drive it again—even if it was fixed. We asked Banister if we could walk away from the lease. They made our final monthly payment but refused to pay the end-of-lease balance, which was in excess of $1,000, despite us being thousands of miles under our allowance--not to mention not even having possession of the vehicle to address any cosmetic issues. Sure, the fee probably would have been reduced—or even waived—if we bought or leased another Nissan, but who would want to after this experience? We called and emailed dozens of times, but no one was willing to help. The dealer passed the buck to “corporate,” and corporate passed it to Nissan Finance. This was our third vehicle bought or purchased from Banister, and it will obviously be our last. We have already upgraded to a Honda. If you were the dealer in this situation, wouldn’t you write off the $1,000 just to make this situation right? Not only do I not recommend Banister, I actively encourage people not to do business there. They have lost a customer for life. Jim Roberts Norfolk, Virginia More
by jimroberts2008
Employees Worked With
Mike Pulley and Dan Roebuck
December 09, 2019
In a moment of dispair I'm losing a vehicle in total loss, I couldn't have picked a better dealership with the best salesman Jean Castel. He was able to help me make my choice easy. He was very helpful loss, I couldn't have picked a better dealership with the best salesman Jean Castel. He was able to help me make my choice easy. He was very helpful in accommodating me in taking my rental back and insuring that I was happy with my new purchase. I'm in love with my new truck purchased there today and I will recommend my salesman to anyone on the search for the vehicle to make them whole. More
by Surevaj
Employees Worked With
Jean Castel
December 03, 2019
I have to say the service that I have received goes beyond my expectations.Dominique is just Awesome.He is very polite and he just caters to his clients.Ill ask for him when ever I need service.Thank y beyond my expectations.Dominique is just Awesome.He is very polite and he just caters to his clients.Ill ask for him when ever I need service.Thank you Dominique for such great service.And the Nissan family. More
by Jamiemarieburno
Employees Worked With
Dominique Harper
