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Banister Nissan of Norfolk
Norfolk, VA
235 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 235 reviews
September 03, 2024
We haven't had a car payment since 2019 Speaking with our Bishop, he recommended we go to Banister Nissan. With prior bad experiences with dealerships we decided to give it a try. From the first mome our Bishop, he recommended we go to Banister Nissan. With prior bad experiences with dealerships we decided to give it a try. From the first moment of walking in the door, we were greeted with the upmost respect. Mr. Mike Pulley was exceptional and made us feel like family from the first hand shake. He made sure we were in the right hands to get thr process started. Ms. Latonya introduce us to Mr. Shemar who was our salesperson. Shemar went above and beyond to help us find the car we wanted. Very great person to talk with. We didn't feel like just another customer there to buy a car. It genuinely felt like family. Ms. Latonya went beyond to help us get the best financing deal. This was one of the best experiences we've ever had with a car dealership. Would definitely refer to family and friends. More
by Shareara1
Employees Worked With
Shemar
May 03, 2024
Angelia at Banister Nissan of Norfolk is a wonderful person and has showned concern for the customers that Nissan service every day. She has taken the time to check the status of the customers vehicle. person and has showned concern for the customers that Nissan service every day. She has taken the time to check the status of the customers vehicle. Made sure that their car repairs were being taken care of in a reasonable manner. She is very professional at what she do and makes the customers feel comfortable. I am sure other employees at Nissan find her to be a special person to work with. More
by ronbo
Employees Worked With
Angie Freeman
November 08, 2023
Banister Nissan of Norfolk is WONDERFUL! I am sitting in the showroom waiting on an oil change for the SECOND 370Z which I have purchased from Jean. I love the dealership, love Jean, and l I am sitting in the showroom waiting on an oil change for the SECOND 370Z which I have purchased from Jean. I love the dealership, love Jean, and love both 370's that I have purchased. Salesman Jean (Castel) & Owner Loyalty Manager Angie (Freeman) are the finest folks with whom I have ever had the pleasure dealing. They never forget you and are just so kind and pleasant. And the Service Department is great too - they take GREAT care of me too. The entire organization at Banister Nissan of Norfolk are like a family and NEVER fail to make me feel welcome into their world. I just love 'em all there! More
by mj
Employees Worked With
Entire Service Department is Awesome Too, Angie Freeman, Jean Castel
October 26, 2023
Both sales and service are bad at this location. I Purchased a vehicle 10months ago and noticed an issue. I did take it to service team they are not able to figure out the issue for almost 9month I Purchased a vehicle 10months ago and noticed an issue. I did take it to service team they are not able to figure out the issue for almost 9months and now they figured it’s a manufacturing issue related to some airbag component.They ordered a part and don’t know how long it will take to deliver and to fix the issue. After 4 months in of purchasing the car I had to tow my vehicle to dealer ship and they had to replace the battery. I have a bad feeling from the day one of the purchase that the. Hold quality of the vehicle and also the service will be bad. Not sure why I purchased this vehicle especially at this location. I regret it every day and a lesson learned. I hope my review helps some one if they read before purchasing a Nissan vehicle and also avoid going to banister dealership. Working with them smoothly is almost impossible be it sales or service. More
by Ashwin
Employees Worked With
Don’t remember name
September 28, 2023
I had a good experience at the dealership, the sales rep was professional and represented Banister well. The only regret I had was not able to make a deal. was professional and represented Banister well. The only regret I had was not able to make a deal. More
by s_shepski
Employees Worked With
Malti
June 10, 2023
Dee was an amazing help she listened to me and worked wonderful with my situation she truely was a blessing today she is great I refer her to anyone looking for a new car wonderful with my situation she truely was a blessing today she is great I refer her to anyone looking for a new car More
by Niyaboo37
Employees Worked With
Pedro Caro
May 16, 2023
Clayton Porter's attitude towards us changed when the car we were looking for went from a brand new pickup truck to a used cheap sedan. The first time we went there, looking at trucks, he was so nice, alw we were looking for went from a brand new pickup truck to a used cheap sedan. The first time we went there, looking at trucks, he was so nice, always smiling, and helpful. The second time, when we came back, he greeted us with such wide and open arms, big smile, and said, "Welcome back!!!!" He was good take us to see the trucks we were looking at before but we told him our budgets changed, that we decided to go with a used car. His whole aura changed. We were on his desk, he wasn't smiling anymore. He was fidgeting with his hands, looking around, as if he couldn't wait for us to leave. He kept letting out big sighs. He was just so bad and rude. We left and went to another dealership. We've never felt so disrespected. More
by rjlax
Employees Worked With
Clayton Porter
December 12, 2022
Fast, friendly, and proficient help at this dealership. Jose was awesome and hooked me up with the best salesman, Pedro. Together they both helped me with what I needed with professional ease. Jose was awesome and hooked me up with the best salesman, Pedro. Together they both helped me with what I needed with professional ease. More
by loganablang
Employees Worked With
Aaron, Jose Avila, Pedro Caro
