Banister Nissan of Norfolk

They were very patient and professional. They really do work with and for you regardless of your credit They really do work with and for you regardless of your credit More

Dominique Harper is amazing ! Always attentive and greets me as soon as I pull in for service. Always attentive and greets me as soon as I pull in for service. More

Doph West was awesome in getting me in the car that I wanted and needed. He was very helpful. wanted and needed. He was very helpful. More

Dominique Harper is an Awesome! Customer service rep. Very friendly and cordial. 10/10 this would be my recommended dealership to get my car serviced. Customer service rep. Very friendly and cordial. 10/10 this would be my recommended dealership to get my car serviced. More

We haven't had a car payment since 2019 Speaking with our Bishop, he recommended we go to Banister Nissan. With prior bad experiences with dealerships we decided to give it a try. From the first mome our Bishop, he recommended we go to Banister Nissan. With prior bad experiences with dealerships we decided to give it a try. From the first moment of walking in the door, we were greeted with the upmost respect. Mr. Mike Pulley was exceptional and made us feel like family from the first hand shake. He made sure we were in the right hands to get thr process started. Ms. Latonya introduce us to Mr. Shemar who was our salesperson. Shemar went above and beyond to help us find the car we wanted. Very great person to talk with. We didn't feel like just another customer there to buy a car. It genuinely felt like family. Ms. Latonya went beyond to help us get the best financing deal. This was one of the best experiences we've ever had with a car dealership. Would definitely refer to family and friends. More

Myron, Tonya, and Tucker made the car buying much more bearable, would recommend Nissan of Norfolk. bearable, would recommend Nissan of Norfolk. More

Angelia at Banister Nissan of Norfolk is a wonderful person and has showned concern for the customers that Nissan service every day. She has taken the time to check the status of the customers vehicle. person and has showned concern for the customers that Nissan service every day. She has taken the time to check the status of the customers vehicle. Made sure that their car repairs were being taken care of in a reasonable manner. She is very professional at what she do and makes the customers feel comfortable. I am sure other employees at Nissan find her to be a special person to work with. More

Both sales and service are bad at this location. I Purchased a vehicle 10months ago and noticed an issue. I did take it to service team they are not able to figure out the issue for almost 9month I Purchased a vehicle 10months ago and noticed an issue. I did take it to service team they are not able to figure out the issue for almost 9months and now they figured it’s a manufacturing issue related to some airbag component.They ordered a part and don’t know how long it will take to deliver and to fix the issue. After 4 months in of purchasing the car I had to tow my vehicle to dealer ship and they had to replace the battery. I have a bad feeling from the day one of the purchase that the. Hold quality of the vehicle and also the service will be bad. Not sure why I purchased this vehicle especially at this location. I regret it every day and a lesson learned. I hope my review helps some one if they read before purchasing a Nissan vehicle and also avoid going to banister dealership. Working with them smoothly is almost impossible be it sales or service. More