Banister Nissan of Norfolk

Bait and switch! !! Had a car advertised online. Called, before we drove over an hour to get there, and were told it was available. When we got there we were then told !! Had a car advertised online. Called, before we drove over an hour to get there, and were told it was available. When we got there we were then told they "Sold it last night" and "sorry that you were told that". Tried to switch us to a car that was 6 years older and 3 times the miles FOR THE SAME PRICE!!!! We left and are buying one today elsewhere. That is why people hate car dealerships!!! Go elsewhere. More

First, I have bought 5 total vehicles from Banister and have had several family in friends, 4 in all, buy from Banister on my recommendation. I’ve always been happy with them but my recent sales experience have had several family in friends, 4 in all, buy from Banister on my recommendation. I’ve always been happy with them but my recent sales experience is bad. I was flat out lied to and none of the the discounts or KBB values were honored. I was in a pickle and needed a vehicle so I signed a good deal but was lied to on additional discounts I was eligible for even when I showed them the discounts. 1. $1000 buyer down payment assistance not honored 2. I was charged $899 for the Banister Lifetime Warranty which is supposed to be no charge to customer 3. I showed an email and text showing $2500 over KBB for trade, they didn’t honor it! None of this was honored, none. I didn’t raise a stink because I thought I was getting a good deal yet I was actually told false information. Now o know it was false and contacted them, to date no reply! I am highly disappointed in Banister. This is my fifth purchase from Banister, 4 from Chesapeake and this one from Norfolk. More

Doph West was awesome in getting me in the car that I wanted and needed. He was very helpful. wanted and needed. He was very helpful. More

Myron, Tonya, and Tucker made the car buying much more bearable, would recommend Nissan of Norfolk. bearable, would recommend Nissan of Norfolk. More

Angelia at Banister Nissan of Norfolk is a wonderful person and has showned concern for the customers that Nissan service every day. She has taken the time to check the status of the customers vehicle. person and has showned concern for the customers that Nissan service every day. She has taken the time to check the status of the customers vehicle. Made sure that their car repairs were being taken care of in a reasonable manner. She is very professional at what she do and makes the customers feel comfortable. I am sure other employees at Nissan find her to be a special person to work with. More