Banister Nissan of Chesapeake

Brought my 350Z in for some damage repair to lower rocker due to previous maintenance lift procedures. Amanda Cantu was by far the most professional and easiest maintenace advisor I have had the opportunity due to previous maintenance lift procedures. Amanda Cantu was by far the most professional and easiest maintenace advisor I have had the opportunity to speak with. She is definetly an asset to the maintenance team at Victory Nissan. She helped expedite and get the problems resolved and repaired with no hassle or attitude. If Not for Amanda's candor and determonation to help me, the client, I would not have returned. Thank you for service!! More

Had to follow up some damage repair. Amanda Cantu is the most professional and curtious service representatives, I have had the pleasure of working with to resolve previous maintenance issues. If not for th most professional and curtious service representatives, I have had the pleasure of working with to resolve previous maintenance issues. If not for this representatives efforts, I would not have returned to this maintenance facility at Victory Nissan in Chesapeake. Thank you Amanda!!! More

Gary gives the meaning to customer service. He has great a attitude, he makes you feel important, and he show you that he love what he does. Gary gives customer serivce a new meaning. Because of Gary I woul a attitude, he makes you feel important, and he show you that he love what he does. Gary gives customer serivce a new meaning. Because of Gary I would recommend Victory Nissian to my friends and family. More

After going to a different dealership for 2 days and not getting the vehicle and price I wanted. I went to Victory Nissan were they very easily and quickly got me into the vehicle I wanted at the price I w getting the vehicle and price I wanted. I went to Victory Nissan were they very easily and quickly got me into the vehicle I wanted at the price I wanted. They had great service and friendly sale's person there. i would definitely purchase another vehicle there. More

I HAVE WORKED WITH GARY NELSON FOR ALONG TIME. HE IS VERY CUSTOMER ORIENTED. HE ALWAYS TAKES CARE OF MY HUSBAND AND MYSELF. WE HAVE A TOUGH WORK SCHEDULE AND GARY MAKES IT HAPPEN. I WOULDN'T CHANGE AND GO TO CUSTOMER ORIENTED. HE ALWAYS TAKES CARE OF MY HUSBAND AND MYSELF. WE HAVE A TOUGH WORK SCHEDULE AND GARY MAKES IT HAPPEN. I WOULDN'T CHANGE AND GO TO ANOTHER DEALERSHIP. THANK YOU FOR TAKING CARE OF CUSTOMERS. I WOULD LIKE TO HAVE DAN BANISTER COME BACK. HE MADE EVERYTHING HAPPEN AT VICTORY NISSAN. HE MADE SURE I HAD TRANSPORTATION WHEN MY INSURANCE DIDN'T HELP ME. PLEASE ASK HIM TO COME BACK AND DON'T NEVER GET RID OF GARY NELSON. THANK YOU, RICHARD & ANNA POFF More

After a 3 month wait, I finally was able to get my vanity mirror installed that was promised to me when I bought my car ( altho a basic mirror and not a lit one that was discussed was installed) a vanity mirror installed that was promised to me when I bought my car ( altho a basic mirror and not a lit one that was discussed was installed) and my car detailed. I was told it would be about 3 hours and was given a ride home by a very nice man by the name of Herman. After about 2 and a half hours I was called and told my car was ready. I went back and picked up my car to find the detailing hadn't been done. Just the mirror installed. That left me with a 2 hour wait at the dealership waiting for my car to be detailed, which they did a excellent job of. The folks in service are very nice and friendly, but it just seems things slip thru the cracks a bit there. More

I continue to have GREAT customer service from this dealership. In fact, I currently live in Charlotte, N.C. and compared to Victory they stink. The only word that the service dept. knows is " I'm sorr dealership. In fact, I currently live in Charlotte, N.C. and compared to Victory they stink. The only word that the service dept. knows is " I'm sorry,it needs to be replaced'. That's why I drive from Charlotte N.C. to Chesapeake, Va. to get my 2004 350Z serviced. I hope that Tina and all the service dept people get a "well done" from NISSAN. You might send some of the people in Charlotte to them for training. I don't usually take time to answer reviews. However, in ALL (7) my visits to Victory; I have always been treated "GREAT" thanks. John P. Harrington More

I went to this dealership because it had the used car I wanted online for a good price. The salesman I got was friendly, but very new. He had no idea what was going on, and obviously hadn't had any train wanted online for a good price. The salesman I got was friendly, but very new. He had no idea what was going on, and obviously hadn't had any training. Every time I asked a question he had to go ask someone else. When we sat down to get a price quote, he came from the manager's office with the monthly payments worked out. I took one look and knew that they were WAY off, but the salesman seemed to think that the car-dealership management gods were infallible and above sneaky number twisting. It took me almost an hour to get these people to realize that their math was wrong. I'm not sure if this was because they knew they were off, and were trying to convince me they were right, or if they are just incompetent. I think it was the former; any second-grader could have done better than these guys. If you are going to this dealership, take someone who knows math and a really big, impressive-looking calculator. Preferably, make it a calculator with some games or something on it. You are going to be there FOREVER. Don't expect too much from them after they have your money, either. I have a question about my loan, and have been leaving messages for a week. More

I recently went to Victory Nissan to purchase my first new car. Tonya and the sales staff did a great job at easing my fears and making the purchasing process run smoothly. I didn't feel pressured and the new car. Tonya and the sales staff did a great job at easing my fears and making the purchasing process run smoothly. I didn't feel pressured and they helped me to find a great car that was in my budget. Whether you are buying your first new car or replacing an old one, I recommend Victory Nissan. More

Mr. Pollock was friendly from the time I pulled onto the dealership. He met me at the car and was very polite in asking me what I needed that day. After careful consideration of my finances he showed me s dealership. He met me at the car and was very polite in asking me what I needed that day. After careful consideration of my finances he showed me several vehicles of my liking. He was pleasant and very knowledgeable of the Nissan cars and facts. Thank you Mr. Pollock and all members of the Victory Nissan Team of Chesapeake, Virgtinia More